Hello, names natalie and i'm 14 years old. Back when i was in middle school, my dad used to drive to Baskin Robins and get some ice cream. Every time i went, there would always be that one guy who would serve me ice cream. He was really nice and was polite. His name was Hanzlah. I really think you should give him a raise because he's overall just an amazing person. I enjoy seeing you every once in a while. So, see you next time I crave ice cream read more

i ordered a custom cake for my brother's birthday, and my mom asked me to leave a note asking them to not add a border to the top of the cake so it didn't cover the edges of the custom photo. when i came to pick up the cake, i realized they in fact leave a gap between the photo and the edge to avoid the frosting from doing that. i mention that i WISH i didn't add the note about the border to the gentleman who got my cake for me, since it wouldn't have covered the image, and he immediately offers to add it if i wanted it! he asks another guy, who then comes over and adds the frosting for me. it came out beautiful, and i really appreciated the great customer service from the moment i came to the moment i left. i wish i remember both their names to thank them directly! read more

Every time my family and I visit Tara is extremely welcoming and helpful whether we need help with making a cake order or picking a topping to go well with a flavor. I'd say this review is more for Tara than the establishment because other employees along with the "manager" have been rude in the past. It's a little upsetting when we go in and taras not working as other employees are dismissive and don't care. She has great customer service and manners! read more

One star is to generous for this baskin robbins establishment. There was horrible mistreatment towards myself when entering with my service animal. They made me disclose what my medical issue was in front of a full store of customers. And the owner made a face when I told her what it was. I felt so uncomfortable I didn't get my ice cream that I had wanted for my birthday treat. read more

Love this Baskin Robbins location, the staff specifically Tara, Sean, and Garrett are wonderful employees. It is just like being at Disneyland! I highly recommend! read more

I love this particular Baskin Robbins. The parking is easy, the staff is friendly and they are always very generous on the toppings. I tend to come here at least once a month to get my banana split fix. No chocolate sauce, no cherry, but extra roasted almonds por favor! It's perfect every time :) read more

Baskin Robbins is Baskin Robbins. This is a clean, well-kept place. It's in a very convenient location. I work about 4 minutes away from this and every now and then, I'm here buying scoops of ice cream for me and my co-workers (they pay, I pick-up) LOL. Nothing bad to say about this place so 5 stars it is. read more

On the way home today I was expecting an important call and of course my first thought was to park my car and get a couple of scoops of ice cream to wait it out. Clever huh? I stopped by and got 2 scoops: 1 scoop rocky road and 1 of nutty coconut with some caramel on it. Must go all the way I say. The staff is always great here and I am only afraid I will make regular stops and look like an ice cream sundae one of these days. Uh Oh. Don't tell. read more

On my way home I was craving some ice cream next thing you know there's a Baskin Robins on my left hand side. Am usually more of a Rite Aid/Thrifty ice cream kind of gal but I decided to stop anyway. The location is very clean and the staff was super nice I got the chocolate and peanut dipped cone with a scoop on rocky road Delicious! I love me some thrifty ice cream but this one had more of a chocolatey taste which I love. Looking forward to coming back here on my next diet cheat day read more

Baskin-Robbins - Yummy rocky road and butter pecan - Ice Cream & Frozen Yogurt Near Me - Chatsworth, California

Social distancing is tough, especially with children. Employees should be mindful how you speak to customers when they come in with kids. Rude employees who bark at customers is not ok. It's stressful for all of us, but don't be mean or rude - we're in this together. Shame on you. read more

by far most disrespectful employees here. I went on 10/12, and they had some groups in there playing some game, and the EMPLOYEES let them scream on the top of thier lungs while customers were trying to order, the damn employees couldnt hear us, and i swear THEY ALOUD THESE people to play a damn game INSIDE this place, if you have gone in there you will know there isnt MUCH ROOM!!! i left there with a head ache and i dont think i will ever come back here again, those employees dont know shit. They cant even get respect for their customers.. unbelievable. WORST place.. they dont know how to do their job there. read more

$3 off coupon. $15 minimum purchase. Ok. $14.99 cake. Aaaand the coupon doesn't work. TOTAL SCAM

It's nice to know that your local Baskin-Robbins is staffed with such nice people. Tara and Justin are always so friendly when I go there. As a customer, you always remember GREAT SERVICE! Thank you both. read more

Not happy at all orders a single cone of Daiquiri ice and took a bite and there was a large piece of plastic wrapping inside. Gave it back to the server and it appeared I was bothering them. No apology offer of refund. Nothing read more

I really love this ice cream shop! Tara was a huge help with choosing the right flavor! Ask for her to help you if you stop by!!(:

Bomb banana royal or banana split(bigger size of the banana royal. Been to this location over the past few years and cant complain. The staff is always quick with the flow of customers whether its full house or not they get you in and out quick. love there ice cream. when i was a kid i use to go to the one in Canoga park few miles away. Now i reside Chatsworth, ca. and i come here so far zero complaints will keep coming here for my great tasting banana split. read more

Okay, I'm such a sucker for their $0.31 scoop promotion that I ventured out here with my brother. Talk about your all time miniature scoop! I had the premium churned, low fat, no sugar, caramel crunch and that sucker was small! I finished it by the time we paid! Gotta say thanks brah for spending the big bucks on your sistah! read more

I've been buying cakes for my daughters birthday here for 26 years. They were always amazing.... Until this year. Worst cake ever. They no longer ice the cake with ice cream. They use a nasty whip cream concoction that leaves an after taste. They also don't use as much frosting, using the whip cream instead. The decorator mixes her own colors creating some really bad colors. They don't tell you they changed things so when I set the cake out 15 minutes before serving so it could be cut, the cake began melting quickly. I sent email of complaint to BR corporate who promptly responded saying owner would contact me..... Crickets. Today I stopped in and asked if store is under new ownership..... Yep... That explains it but still so disappointing. The previous owners were AMAZING!!!! Hope they're enjoying retirement but they are already missed. read more

I'm not sure what "jerky teenagers" worked here before, but I can assure you that they've been replaced with very polite, hard-working teenagers. We live right down the road and visit often and are always greeted and served with enthusiasm. I did have one issue: I ordered an ice cream cake for my daughter's 6th birthday. When I arrived to pick it up, the order had been misplaced. Here's the kicker and why they get 5 STARS from me: upon recognizing that the order had been lost, the owner/manager explained that it had been misplaced, asked when it needed to be ready by and, are you ready for this, asked my address so that they could deliver it! And, not only did they deliver to me, they gave me a gallon of Cookies and Cream for my trouble. This may be the last place in L.A. where this kind of service exists! Kudos to the staff and owners for going the extra mile!!!! read more

In the same shopping center as smart and final and sharkeys Mexican restaurant. They had the usual selections plus a couple of new flavors. Priced pretty much the same as the other stores, and the two guys working there were pleasant. The tables and floors seemed pretty clean too. read more

Who doesn't love ice cream every once in awhile? BR is pure happiness.

Just received the worst customer service from one of their staff members. Instead of asking if I needed any help or if I was ready to order, I was just stared at. No acknowledgement after I received my order either. I was just given my order, without a receipt and without a single word being said to me. The other 2 staff members were very friendly with the customers they were helping though...wish I was helped by them instead. It's obvious that this guy hates his job, and helping customers. I can see why the other reviews mention the jerky teenager. Will never come back again...rather drive the extra miles to go to the one on Platt. read more

I agree the staff is very nice and friendly .He actually asked me if I wanted to sample any of the new flavors and asked me how my day was going ?Great customer service from the manager Hanzaih.Will definitely be back! read more

Went in to buy a pre-packed quart of the mint chocolate chip for $5.99. They were out of it. I asked the gentleman if I could get the same flavor in hand packed quart size container and he had the nerve to try and want to charge me $7.99. He tried to claim I would be getting more ice cream. Right. I said just weigh it to the amount that I would be getting for the $5.99 pre packed quart. He said he wasn't allowed to do that. Funny how he is the manager and paid to make those decisions and said no to a customer willing to buy and pay. It wasn't my fault they were out of the flavor. I asked for the same amount for same price and he would not do it. I find it interesting that other shops have done this for me in the past. These people are scammers and exhibit poor business practices here. Do not go here! read more

Awesome place! Ranika is a great employee! Always has a smile on her face:) will be coming soon!

Perfect location , from home it's just a quick run to sweetland

We walked in and waited several minutes. One customer ahead of us being helped and 2 others behind the counter. No one acknowledged us. One of those employees was too busy on his phone and never looked up. Taking our business elsewhere. read more

Nobody never answers the phone. Called for over a hour consecutive times. That is no okayt when you are always out of certain ice cream. Cannot verify before I drive. read more

Good staff, but that doesn't matter when they are out of pre-packed quarts of pralines and cream or mint chocolate chip so often. It's worth the extra miles to go to Granada Hills, where they always have my flavors stocked and they sell 2 quarts for $9 and 3 quarts for $12. This one sells 2 for $9.99--terrible to charge so much more for the same product and only a couple miles away. read more

Worst ice cream experience ever. No customer service. One worker dragged metal chairs along the brick floor the entire time I was trying to order. Inconsiderate lazy workers with horrible attitudes. No greeting no nothing. And it was virtually empty. Just one other miserable family there. Never going back. Facebooking warnings to all my friends. Bad taste in my mouth from all the horrible negative energy. read more

I used to get a one scoop sunday to go and I kept wondering why the ice cream would be all melted by the time I got home. However, when I would purchase the same thing from a farther location The ice cream would not be melted when I got home. One week ago my boyfriend and I went to the Chatsworth location to get our usual ice cream, one scoop sunday for me and one scoop in a cup for him, and I noticed the one scoop sunday was prepared with half of the ice cream than my boyfriend's one scoop in a cup. That is why my ice cream was all melted by the time I got home I was being given half the ice cream every time! They had been charging me more for less ice cream! Needless to say I have not been back to the Chatsworth location. I refuse to support businesses that cheat their customers. read more

the workers here are jerky teenagers and they are extremely rude when it comes to making an order for a birthday cake. their selection also isn't as good as the other locations in canoga park and northridge. stick to going to those ones. the one here is crowded with bad service and a crappy selection. read more

Been going to this Baskin Robins since I was a small kid. Have to say, really disappointed the last three times I've been in. They have been out all three times of the Chocolate Fudge and all within the same month. You guys really need to keep more inventory available for when you run out. read more

i have been a fan of this place for a while! good ice cream selections and ice cream cakes! it will make ur frown turn upside down! if u get a ice cream cake for a birthday ur kid will be the happiest kid u ever did see!! enjoy!! read more

This location has the nicest, most personable staff. I walked in not knowing what flavor I wanted and Tayler was a great help in offering her opinion. I went with Pumpkin Pie, her current favorite, and am glad I did. She was very friendly and I would definitely come back to this specific Baskin Robbins. read more

I grew up in the Valley and frequented this particular store through my teenage years. When I recently moved back I started taking my kids here. And I have been pleasantly surprised at what I found. Every time I go there the girls behind the counter, despite being teenagers, have been very nice. The store is super clean. And the selection is great. Soft serve, coffee drinks, and new items make it more than 31 flavors. Even the $1 tuesday night scoop promotion hasn't made it crowded enough on any visit where we couldn't get a table. read more

Don't go here if you re looking for party treats. I called two days in advance for 100 ice cream bite cakes and was told that I didn t need to preorder, they always have plenty. Thankfully (otherwise my event would have been ruined) I told the employee how many I needed and when she found out it was 100, then it was a problem. When an employee has no idea how to take a special order (and has to call the manager for direction) - it s time to steer clear. By the time she called the manager and got back to me, it was supposedly too late to order (30 hours in advance is 'too late'?) Advice to the owner of this location: if you re going to hire incompetents please make sure there is always someone with a brain working the store. Advice to potential customers - forget Baskin Robbins for preorders and/or special events. read more