Went to Baskin-Robbins today right around I would say about 245 Saturday Fourth of July. Purchase the Dubai chocolate bar which is $10. The picture shows a milk chocolate bar. But the bar inside was actually dark chocolate, which I absolutely do not like. I spoke to the workers there, & just let them know that there needs to be a a label of dark chocolate and milk chocolate on the packaging so that the customer knows whether it's dark chocolate or milk chocolate. I did not care for getting a refund. I understood I already opened the packaging, but as soon as I pulled it out, I realized that it was dark chocolate. I would ask that the bars are labeled dark, chocolate or milk, chocolate. Because the picture on the front shows the bar being milk chocolate. I couldn't tell through the packaging. After I walked out, I threw the bar in the trash. read more

The kids and I got a couple of bowls here. They do allow you to try them which is nice. It's nothing fancy ambiance wise or anything, I guess I just think it'd be fun if we had somewhere in Charleston that had a vintage ice cream shop vibe. The service was good, my daughter tried her ice cream, probably made a rush decision and after a few bites changed her mind and they let her switch, which was very kind. The only big downside is the girl who was scooping samples had long hair and it wasn't tied back and when she scooped, her hair was literally touching the back row of ice creams... grossed me out a bit because no one wants hair in their ice cream. But, we were committed at that point, and let's be honest, my kids have probably eaten worse. LOL. And thankfully they picked ones on the front row, so hopefully no hair had been in them. read more

My youngest daughter and I met up with a family member here on a weekday around 11 am. We were the only customers inside the store but the drive thru stayed pretty busy. My daughter ordered one of their sea creature specials. I got two scoops- one of mint chocolate chip and the other jamoca almond fudge. They scoop up your ice cream right in front of you and it's very easy to order. Paying was easy. The restaurant was clean. Will definitely be back. read more

Baskin Robbins - a cup of ice cream with a green turtle on top - Ice Cream & Frozen Yogurt Near Me - Charleston, South Carolina

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So , today is my birthday!! My daughter and I wanted something sweet after our lunch ..our 1st Uber Eats order didn't make it to our house but we got a credit so we ordered again --libg story short we didn't see an option for only vanilla ice cream option so I called the location to see if they could look out for my order and make sure I got vanilla ice cream only for my banana royale--so now to the heart of my review---I talked to Laurine and she got my order but when I was on the phone with her she was soooo sweet and very accommodating My order is on the way and I'm gonna post a pic when I get it!!! read more

Baskin Robbins - This is amazing - Ice Cream & Frozen Yogurt Near Me - Charleston, South Carolina

Hey Baskin Robbins always great ice cream and sorbet!! Great selection of flavors!! Solid 4 Stars !! read more

Baskin Robbins - Baskin Robbins Drive Thru!! - Ice Cream & Frozen Yogurt Near Me - Charleston, South Carolina

This Baskin-Robbins on Ashley River Road in West Ashley is a well managed Baskin-Robbins that is a consistent source for ice cream and cool treats. I really like the location of the store and being able to get in and out with exactly what you need. I have been happy with all of the orders that I have made from here. read more

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We went there because my husband got a coupon for a free cone for his birthday. I think we'll go back the next time we get this kind of coupon, but otherwise, probably not. First, it's a chain ice cream place, so it's like all the other BRs out there when it comes to food. So... I really won't review the quality of the food and taste, you either like BR or ya don't ;). The worker had a really hard time taking our coupon, and my husband thought the soft serve was exceptionally sweet (it was not cheap either, you can get soft serve from a fast food restaurant for a lot cheaper that tastes about the same). He just had a regular cone of soft serve, so no frills and nothing complicated. Everyone on the email list gets a coupon for a free cone on his or her birthday. It shouldn't be as complicated, or either the workers should know how to do it. I got a small snickers soft serve parfait. Obviously I didn't want to watch him eat his ice cream and not have any, right? We were there at probably 2 PM and not all the toppings were out. So, the worker put the caramel in the cup, then dispensed the soft serve, then had to get out the Snickers pieces toppings... all while my ice cream was melting! I would understand the toppings not being out if we were some of the first customers of the day, but the ice cream shop had been open for 2.5 hours already! There was nothing special about my parfait. It was good, but it's ice cream and even when it's not the best, it's still pretty good. I just think there are better options for it even in West Ashley. read more

Been there several times. Ice cream always meets standards. Got a hankering for pralines and cream and not able to get out much anymore so decided to try delivery. 2 pre-packed quarts $13.74 not bad but $5.72 delivery fee AND a $5.32 service fee??? If I walk in , they perform "service" included. So it seems the owner really doesn't want to participate in delivery. No reasonable person would pay a grand total with tax and tip of $31.42 for 2 quarts of ice cream delivered. In closing, is do recommend patronizing the store because the ice cream is good and service decent. read more

I was craving some ice cream while in the area, and I stopped by t His Baskin Robbins. I was highly impressed with the price. I had a 2 scoop hot fudge Sunday and the cost was just over $5. The service was good and the options were up-to-date, but they still had the old schools flavors I love such as Rocky Road and Pralines and cream. The place was clean and the service was solid. read more

Baskin Robbins - Sundae. - Ice Cream & Frozen Yogurt Near Me - Charleston, South Carolina

It's a chain restaurant when I went the service was fair. I got mint chocolate chip one scoop in a cup. I wasn't looking to be amazed or super thrilled walking in so even with the fair customer service I wasn't disappointed. And it's ice cream who can go wrong with that.‍ read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Charleston, South Carolina

It is a chain, and I have been a patron of the chain most of my life. The best part is all the new flavors that rotate. I think the store is located at a prime corner of a busy intersection and gets a good amount of traffic. However, I wish the owners/workers took a bit more pride in cleanliness. I avoided a review the past 4 times I visited, thinking maybe I just came after a busy rush. The seats have been sticky every time. There are ice cream stains on the wall behind the tables that have not been washed in over a month. I have sadly never sat at a clean table at this location, the floor has not looked freshly swept, and even the ceiling tiles have a few water marks that would not be difficult to occasionally switch out. There is an A rating on the door but as a frequent customer, clean facilities are something I have not noticed. read more

Their ice cream is great. Their milkshakes not so much. $14 for two medium milkshakes that were super milky tasting is not worth it. Live and learn I guess. read more

Ice cream is always great. The kids working there are usually nice. Why on earth does this place not have a menu in their drive thru? No sign, no printed menu. You have to already know what you want when you get in line. For whatever reason they made sure to tape a church pamphlet up in the window but can't be bothered to print a list of their ice cream names with a description. read more

I love baskin robbins. This one is a little sparse, but the ice cream is consistent and you get a lot for what you pay for.

I always liked coming here as a kid. I still occasionally do even though my taste buds have grown up. I love that they have seasonal flavors. They had a trick or treat flavor tonight ;) though that's not what I got. I ended up picking a daiquiri sorbet. It was awesome! Citrusy, refreshing, and kind of creamy. I didn't really taste rum but it did taste like a frozen cocktail by the beach. I got a bite of my boyfriend's Reeses Peanut Butter Cup ive cream which was good too even though im not a fan of peanut butter. It's a great place to stop in with the kids or after a dinner date. The staff was super friendly too! This was right after Hurricane Matthew and it was a really nice surprise they were open. read more

Baskin Robbins - Daiquiri sorbet - Ice Cream & Frozen Yogurt Near Me - Charleston, South Carolina

Love the pistachio almond ice cream . The staff was friendly and served me right away

I know this is fattening. But a mother has to splurge every once in a while. And the babies are not complaining. Favorite flavor, Rocky Road, of course! read more

They never have bubble gum ice cream! I've called, stopped in, added my name to a list to be called once it comes in and I was only able to order bubble gum ice cream once here. I just don't understand the owners' logic... bubble gum ice cream is a seasonal flavor that won't be available when summer is over and customers obviously want it. Wouldn't it be smart to just keep it stocked!? read more

The ice cream was delectable. Wish I could say the same for the employees. Our server must have had a hot date because she was closing up shop early. And I quote "I hate to ask you to leave, but we're closing in five minutes." Kicked out. Five minutes before closing time. Why can't I enjoy my tasty treat in the comfort of the bubble gum pink chairs? We had to take our ice cream out to the car and finish it there while watching the above mentioned employee go in and out of the store, taking out the trash. Furthermore, I do not appreciate her insincerity as I do not believe she hated to ask us to leave. I firmly believe that she thoroughly enjoyed watching us leave as she had a smirk on her face. So not only is she rude, but she is also a liar. Please plan on ordering your ice cream at least one hour before closing time to avoid such abusive and dishonest behavior. I guess my ice cream was topped with lies this evening. We got a whole free scoop of screw you to go with it, too. read more

Just came from B&R. Checked website before we left home and it said they closed on Saturdays at 10:00 pm. We pulled into drive up line at 9:30 behind 5 other cars and waited. After 15 minutes of waiting, it was our turn. The previous 4 cars had pulled up to the window and then pulled away quickly. I thought that was odd. As I pulled up, the girl at the window said they were closed and turned us away! She had turned away all 5 cars. I was stunned. I looked at my watch and saw it was 9:41. Two more cars pulled up behind me as I pulled away. Really? You let me sit in line for ten minutes and then refused to serve us? What kind of customer service is that? When you're selling ice cream you have a limited season so you need to sell all you can, when you can. It takes a LOT of ice cream cones to pay rent and overhead so what a terrible business decision as well as a poor customer experience. Sorry B&R but you list our business for good. Ye olde Fashioned is just down the road and they stay open til midnight! BTW, it's only 10:04 now and I am eating a banana split from Ye Olde... read more

My boyfriend and I attempted to get some ice cream this evening, Wednesday, a little after 8pm. He comes all the time and I was excited because I used to always go to a Baskin Robbins back home as a child, but hadn't been in years. We pulled up in the drive through; there wasn't anybody else in the drive through and didn't seem to be any other customers at the counter inside. My boyfriend ordered first and asked if there was a list of flavors. We were rudely told no. I inquired about the flavors; I didn't need super specifics as I know there are often many flavors with many components, just an idea. We were once again rudely told that if we wanted to know about the flavors we needed to come inside and see for ourselves. I told the girl I did not need any ice cream and my boyfriend went to pay, presenting his military I.D., as he is a frequent customer and has always received a military discount. Once again, he was met with a rude attitude telling him they do not offer a military discount. He asked when their policy had changed because he had just visited that same store a few days ago and received a military discount. We left after being met with a continued rude attitude. It is very sad that terrible customer service ruined our experience with Baskin Robbins this evening. Neither of us will be back; we went to Marble Slab across the road where we were treated kindly and greeted with a smile. A positive attitude would have made the difference in our experience tonight, regardless of policies. Customer service should be at the forefront of any business because without happy customers, there is no business. read more

Service was great - unlike what I read earlier. I had their version of an iced coffee mad with the turtle ice cream - yummy!!