I made it there 8 minutes before closing and one of the employees was mopping near the entrance so I was worried they would have closed early as one of the other reviews mentioned. Opened the door and walked in as the employee smiled and said yes we are still open! The other employee behind the counter was also super friendly as I was checking out all the available flavors. He told me to take my time and to let me know if I wanted to try any flavors. Despite being end of the evening, he was friendly and patient. Thanks so much for such great service and always yummy ice cream! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cathedral City, California

I often like to have an ice cream cone around 4-5 pm on a weekday. The girl that mans the counter is curt with no customer service experience. That I can tolerate. But, once she is done with the sale, she speaks lively and loudly to the cake trimmer. She goes on, loudly, about her personal life for the ENTIRE time I am there eating my dessert, only stopping for short, curt times to attend to another customer. I find this obnoxious and irritating and not enjoyable. If I could eat my ice cream cone and drive at the same time, I would leave. I wouldn't mind if she would speak more discreetly, or wait until there are no customers in the creamery. read more

The person working the counter was friendly and the place was clean but the food was not good at all. The milkshake was very watery and didn't have much of a mint flavor to it. The peanut butter sauce in the Reese's sundae tasted expired just had a very weird taste. Candy pieces were a bit hard. I have had at other location and tasted a lot better. I also noticed that prices at this location are outrageous. 10.99 for a small milkshake is crazy. Especially for it too be watery and have no mint flavor read more

i love baskin robbin's but WOULD NOT recommend going to this one specifically. the room temperature was hot , it was really warm in there, like the ac wasn't working and it was nearly melting all the ice cream. as soon as i stepped out the door, the weather drastically felt so much better but unfortunately as i looked down to take a look at my icecream, it was practically all melted already. read more

If you have not been to this place in a while....DONT. The prices are literally OUTRAGEOUS!! It makes no sense! They must have just raised their prices. And the staff is like dealing with a rock with eyeballs. It is clean and has a good selection of ice cream and cakes but I will never go back. I'd rather go grab some Ice cream at Handels in PD and STILL pay less for gourmet Ice Cream. There is no way that this place will be in business very long with these employees and prices. read more

Baskin-Robbins - Beverage prices. You should see the other prices! Save your money! - Ice Cream & Frozen Yogurt Near Me - Cathedral City, California

Went by at 1pm in the afternoon, "We're closed for the moment!" They looked stressed, no explanation. In general their prices are overinflated, portion sizes ridiculously small. Why did I ever stop by? I knew better. Handles never disappoints! read more

Love their ice cream, especially the new flavors that they come up with. Lots of parking. Quiet area.

Sometimes on a day when life is less than perfect and one wants "something" to plug the void, only ice cream will do. Especially if one has warm memories associated with the cold stuff. Maybe they're why my favorite BR flavors still taste so extra wonderful. I'm only supposed to eat ice cream made from coconut milk, and it can be really good - but isn't THIS good. Service was satisfactory too so I'd give another star if this (oddly isolated) location was kept up better. The company was founded in 1945 which seems to be the last time the windows at this store were washed - other than that, it was clean enough. read more

I had an 11:00am pickup for a birthday cake. Waited until 11:40am & the store was still closed. Tried calling the store phone & customer support with no response. read more

I went here yesterday. It was closed one hour before the listed closing times. Employees were inside and turned away when making eye contact to be addressed about early closure. Definite loss of business as I intended to place a large pick up order. read more

Always have gotten good service. Don't go as often as I'd like, but I love there Mint Chip and Hot Fudge.

Don't go the employees are very rude. They were so militant toward a young mother with 3 kids about masks. The way she treated this mother was disgraceful. She could have been more professional and nicely said you need masks. After seeing the treatment I stopped ordering and left. read more

The wife and I went here last week for some dessert after a nice meal and we're shocked when one of the new owners pulled out a small scooper for the ice cream. My wife commented on it and he said they switched to the smaller scooper because the old employee's were "giving it away" with the standard scooper. Wth? Not only that but we were told the price was now 3.25 or 3.50 per scoop. We walked out. Keep your store and your changes. You won't be in business long. We'll find another place to go. read more

Went there with my grandkids and family I asked if I could taste a flavor, they said no because of covid? What does a plasic disposable spoon have to do with covud? I bought what I asked for after trying, I did not like at all, I asked if I could get something else and they said no! After spending $29.00 on ice cream! The best thing about 31 flavors is trying new flavors, unfortunately I will never go back here again read more

Friendly convenient. Good amount of seating. Plenty of parking. Somewhat close to other shops.... Good selection. Have NSA and sorbets..... today the whole store smells of cake because they do cajes that are half cake n half ice cream. Not just ice cream cakes.... Smoothies n milkshakes too Looks like a good selection Will b back =)) read more

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I get charging 24 dollars for a small birthday cake... but an extra three dollar charge to write "happy birthday". What in the eff! You could've mentioned it beforehand and I would've just done it myself Who owns this place now?! read more

Terrible experience. It was 9:58pm when we showed up and they say they close at 10pm. There were two young workers in there already closing things down and had the doors locked already. They pretended like they didn't see me try to open the door. Two other cars pulled up behind me trying to get ice cream as well and they were also ignored. read more

Walked in and automatically you could tell the two girls working there wanted to be done with their shift. Poor service with bad attitude. Girls kept rolling their eyes with each order we placed. I'm a good tipper but not this time... read more

Came in and THE GIRLS there are super nice ! Was greeted and helped right away. The store was super clean and of course the ice cream tasted great ! read more

Worst Baskin and Robbins in the world. You have to walk over pigeon poop that's everywhere to get in the dirty door.nobody greets you when you walk in they'll give you dirty looks, n constantly roll their eyes at you. They never wash their hands, wear gloves, or a mask. Terrible customer service. Very cheap never give you the right amount of anything. The old owners were very friendly, n always had an immaculate store. The new people are disgusting. read more

I go to Baskin Robbins every Friday morning with my son to celebrate each week of preschool. We are always greeted with a smile and our always asked how school is going for my son. Its feels so nice to be helped by employees that genuinely care about you. The store is always in great shape and I never had any problems with my order. read more

Ice cream was great, but while sitting at a table could see under the cases. They are filthy. Dusty and used napkins on the floor. Someone needs to clean the WHOLE floor, not just the open area read more

I have been buying cakes here all my life, at least 8 per year and I've never been charged four dollars for them to write the words happy birthday. They considered the words "happy birthday" on one of their pre made cakes worth four dollars. If I knew they'd charge us four dollars for them to write a crappy happy birthday I never would have asked them to. I spoke to them and told them and they just looked at me like I was speaking another language. I won't be coming to this 31 flavors anymore. Cathedral City. read more

This location does awesome ice cream cakes!!!! I was very impressed with the details and the writing. Thanks Baskin Robbins Cathedral City for putting the awesome effort into our cake! Well worth the money! read more

Baskin-Robbins - Thanks Baskin-Robbins Cathedral City for putting the awesome effort into our birthday cake!!! Very Well Done!!! - Ice Cream & Frozen Yogurt Near Me - Cathedral City, California

We did not really think that getting an ice cream cake in the middle of Palm Springs would be such an ordeal. We were more worried about it melting on the way back home, but we cranked the AC and hoped for the best. The freezer was stocked with plenty options. We got a small chocolate chip ice cream cake that was very tasty. It held up on the trip home and we ate it late after dinner. The two employees were very helpful and even offered us some samples even though we were only getting a cake. Great service! read more

Good ice cream but unfortunately according to this sign, if you buy two or more scoops you get a free waffle cone to go with it. All three of us bought ice cream with two scoops but didn't notice the sign. The rude woman working the register didn't mention any of it to us. When we finally realized the sign was there, we asked to get the cones, the woman denied it to us. She gave us a totally made-up reason on why we couldn't have it. We even read the fine print on the sign and we were perfectly able to receive this treat. Overall an ok experience but the woman was very rude. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cathedral City, California

Dear God please bring good Karma too Christine and her manager at 31 flavors in Palm Desert. They close at 10pm and we're big hearted enough to reopen the doors exactly at 10 so my little family could all have ice cream. They didn't give us an attitude and served us with a smile. Please bless them. The rite aid down the street told us they close at 10 pm so had to be there by 945 to be served. I asked why if they closed at ten and the gentlemen told me because they start cleaning at 945 and closing down. (NOT GOOD customer service) I've worked for retail stores like forever 21 and the children's place and I know it's annoying to get the last minute shoppers.... so I'm sorry we came late, but you two will never ever know how grateful I am that you both made my kids night. Like I told both of you I hope your good deed gets repaid.... and Christine in whatever you do, you will succeed and continue to do well because you served us with a smile. You gave off the impression that you truly cared about customer service and two thumbs up for that. My parents just bought a house out here, so I'm sure we will see you again sometime this summer. Thank you! And the gentleman that was sweeping at mopping---- it is so easy to be stern and say whoops sorry 9:59 were closed.... but you did the right thing. You opened the door for an elderly man, and though he probably won't write a review YOU should of seen his face pulling out of your parking lot when we walked out. You most definitely made him a happy customer as well. GREAT JOB to both of you, I'm glad there's still humane people left in the customer service industry. I guarantee that's how someone goes from the bottom to CEO. Thank you! read more

We love....love.....love Tuesday Night $1.00 scoop nite. Best thing ever for my kids.

Son ordered birthday cake. It did not disappoint. He said when he picked it up, service was good and place was immaculate. The cake looked beautiful and tasted great! read more

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Good little place for delicious ice cream always clean friendly service and still affordable can't go wrong with classic favorites and new favors read more

I love the ice cream here is so good, but today they really didn't put ice cream in my oder so disappointed

I visited during the night shift and that's where I went wrong. My husband had a BOGO for their ice cream sandwiches, so we decided to get it after dinner (around 7 pm). First off, the girl had to ask another employee how to make an ice cream sandwich. Let that sink in. Then, she asked us twice what cookies we wanted and when we started saying which ice cream we wanted, she had the epiphany that we wanted 2. She didn't ask if we wanted any toppings around the edges, which is supposed to come standard, but at that point we just wanted to get out of there. Also, my husband's had about half the ice cream as mine. I get it. It's baskin robbins and most if not all the employees are high school students, but it shouldn't be this hard to get ice cream down. read more

I have fond memories of Baskin-Robbins from my youngest years. This location does not disappoint in the amount of flavors which I counted to be far over 31. I was surprised at the lack of fruit flavors but perhaps they are not so popular in this area. The crew was friendly was eager to offer samples and take an order, even advising best deals. Sadly I cannot go beyond three stars for Baskin-Robbins simply because of the ingredients. There are far superior ice cream purveyors these days using fresh and simple ingredients which any ice cream fan knows makes for an excellent ice cream. But I'll keep going back for the nostalgia, and the sundaes are still pretty good to annihilate that stubborn sweet craving. read more

Bad customer service. Girls kept rolling their eyes the whole time. My order was definitely half done. Not worth the money I paid.

Most of the times they the orders go fine only thing is that they leave 1 person so they just might get bored

Ice cream is great ! Great customer by the way Specially Katie she was amazing loves her job and gives the best service read more

I received the best service from Daniela, she was an absolute angel! definitely going to buy ice cream from here again!

I went to get ice cream Sunday the 21st right when it opened and the employee completely ignored me and was extremely rude and on her phone the whole time making me wait. Don't waste your time going when that employee is working, I didn't catch her name but she seemed to be an older looking woman. read more

Absolutely amazing! Received the best service from the girls working, will most definitely buy from here again!

I love coming to this Baskin Robbins! I always get great service and positive attitudes from the employees! I recommend getting the butter pecan ice cream! (: read more