This is my favorite Baskin-Robbins because of the excellent customer service from Sunny. He's friendly and says, "Ice cream will make you happy." Which is true, have you seen anyone cry while eating ice cream? Today was really hot, so I came in to buy 4 quarts of ice cream. They usually run $9.99 each, but if you buy 4 like I did it's only $29.99. That's a savings of $9.97. I also like their selection of ice cream cakes. read more

This particular location is very much over-priced! When ordering fresh packed ice cream to go, everything is placed on the scale. I get the efficiency side of it, but why sell a quart of ice cream, in a quart size container.....if you're going to leave an inch of free space from the top. AND their price for the quart is $16.99, however you drive a mile down the road to the next location....it's $12.99‼ In today's economy, sounds very much like price gouging‼ Just a fair warning to all... read more

I ordered a football-shaped birthday cake for my son, but when I picked it up the color was completely wrong. Instead of being dark brown like a football, it was a light tan color that honestly looked more like a potato. My son was very disappointed when he saw it. When I called to ask what happened, I was told they had run out of dark brown. No one called me to let me know, which is frustrating because I would have canceled the order or gone somewhere else. They also refused to issue a refund. I even contacted their corporate office, but was told that each store is independently owned -- which didn't help resolve anything. At the very least, the store should have called to let me know they couldn't match the color. Instead, it felt like they were more concerned about keeping the sale than taking care of the customer, and I was left with a cake that didn't look anything like what I ordered. Lesson learned -- always triple-check your order with this place. read more

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Make sure to try the brand new Dubai pistachio ice cream and come through the smiles highly recommended one lit facility makes this the fun ice cream Neighbourhood brand new serving the community for only 15 years highly recommended easy parking with friendly staff make this the one place for your family to enjoy highly recommended talk to the youngsters on their BMX bikes for ice cream suggestions how do you do fellow kids read more

Rosa is nice Baskin-Robbins worker nice cake Dubai chocolate really good. The cake is nice really nice. Two youngsters on BMX bikes are really nice and got me to try Dubai chocolate though. read more

Super friendly location! Boys loved it and employee was patient with my indecisive boys! read more

Baskin-Robbins - Loved it! - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY Free birthday month scoop for Rewards Members UNHAPPY RODNEY. Why? Didn't honor my birthday month free scoop Baskin-Robbins is the world's largest chain of ice cream shops, yet this location doesn't honor this special treat for Rewards Members during their birthday month. I won't be back & I don't recommend visiting this Baskin-Robbins location. read more

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I love the ice cream and the people who work there. They were kind and nice. I'd recommend it. read more

Baskin-Robbins - Great Service and ice cream - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

This is the Best Baskin Robbins always service with a smile Great Customer Service Great Owner/employees Love the new Look! Thank you all the years I have been coming to this Location and keep coming back read more

Baskin-Robbins - Happy Customer - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

The best ice cream ever!!!! Great customer service. The employees are always so helpful and friendly. We drive to this specific Baskin Robbins because of the variety of flavors available, specifically the Oreo Cold Brew. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

This is my go to Baskin-Robins. I love the area and Rosa who helped us with our tasty cappuccinos. The selection of ice cream was better than my last visit from Cerritos since they're taking forever on the renovating. The the atmosphere here is pleasant and our drinks were done in a timely manner. It was pretty quick. I got a Medium Oreo cappuccino and my girlfriend got a medium original cappuccino. read more

Baskin-Robbins - Oreo Cappy™ and Original Cappy™. As you can tell I'm almost finished with my Oreo Cappy™. Flavor was on point - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

Good service, the staff helped and useful. I would recommend this place. Ice is delicious

It so good service and amazing of banana split the best it so beautiful model and decorations are so nice

Always a great place to enjoy a cold treat! My kids love the monster creations! I personally love the Cappuccino blast! All of the staff are so kind and Rosa is shelpful and if you're not sure of what to get or your kids are not sure they do provide sample ice cream! Thank you for serving us for so many years. read more

Baskin-Robbins - Cappuccino Blast® - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

Thankkkk you for the amazing service!! Super good and super close!!!!! Thank you so much love yall flavors read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

I love this store! They had a lot of options for a last minute ice cream cake and they were able to accommodate with putting his name on the cake with icing and provided candles. We'll be coming back! read more

Spent almost $60 at Baskin-Robbins for a special family treat. My son didn't enjoy his ice cream, and sadly the cashier wouldn't swap it. Hoping next time the service is as sweet as the ice cream! read more

Awesome place! Always go here after getting water next door! Q was great giving us a free smoothie!

Updated review after my last visit. This location no longer accepts anything from the BR App that's free unless it's BOGO. I came by for my free birthday scoop and ended up paying $5 for a 4 oz scoop of ice cream which is ridiculous. I guess the owner or manager changed since I was able to get a welcome scoop here in March. Oh well! read more

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I will go out of my way to come to this Baskin Robbin's! The best flavor options, the staff have all been extremely kind and helpful, and this location is always clean! read more

great service! And the ice cream tasted really well it was a great day to come get some ice cream

We had a family outing and they had great ice cream flavors. It's an awesome ice cream shop with excellent customer service and a really good place for a quick ice cream date. read more

Awesome !! Best baskin Robbins I've ever been too !!! Always have great service when i do buy. And everyone is always so helpful. read more

Baskin-Robbins - Store front - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

The owners were so nice. My fathers favorite flavor is Chocolate Mousse Royale and most places NEVER carry it anymore. We called and the told us that they carry this flavor so i picked up a pint for my father for Father's Day. Talk about a great surprise! read more

Workers are extremely friendly and welcoming! We were a big group of people and service was quicker than expected!

The owner and employees at this location is very courteous and efficient with you order. This location is always clean, the ice cream is fresh and the service is speedy. Regular customer, GB read more

Came here to buy my son day cake and I wasn't disappointed!! Everything turned out great!!! Thank you for everything! read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

She was very attentive and friendly. She greeted us right when we came in The ice amount served is perfect. read more

I choose a labubu theme cake that my family loved. Very happy with my purchase here ! read more

Baskin-Robbins - Many Cakes - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

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Placed a special order for a unicorn ice cream cake service was fantastic. The manager Rosa was amazing very outgoing and helpful. She did an amazing job on the cake, my 9yr old son was beyond happy!!! read more

Baskin-Robbins - Amazing cake!!! - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

The staff greeted us right when we entered the store. There were so many delicious and unique flavors to choose from. This time I got triple mango and dragonfruit & strawberry flavor. The ice cream tasted fresh since there were pieces of mango and strawberries in the ice cream. There were a few tables for eating inside the store. The chairs could be cleaner. read more

Love coming here for late night sweet treat. Service is always amazing and welcoming. I love the ice cream flavors, and countless options. I always find myself trying a new flavor each time. Try the flavor "beach day". read more

Baskin-Robbins - Waffle Cone - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

Cooling down with some BR was smart on a hot Knotts day. On the way out of Knots Berry farm my fanily stopped at this branch. The staff was very friendly. They allowed me to enjoy my $1.99/scoop of ice creme with the whole family! I ended up getting two scoops myself because the coupon worked for multiple scoops. read more

Love this location! Great service and love Rosa! Friendly staff and always clean. Great place to have some yummy ice cream.

I went for a ice cream cake for my girls birthday & I Loved their service specially salman shes Wonderful Great Service. read more

Baskin-Robbins - Ice Cream Cake - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

I recently had a very disappointing experience at Baskin-Robbins that I feel compelled to share. Today, I visited a Baskin-Robbins location to take advantage of their "Melt Insurance" promotion, which offers a free one-scoop ice cream if your order melts. I placed my order online and went to the store to pick it up, only to be told by someone who appeared to be the owner that their store was not participating in the promotion and they would not honor the free one-scoop ice cream. I asked if this was because it was a free order and if I needed to make an additional purchase, like an ice cream cake or another ice cream, to qualify. However, the owner insisted that their store simply wasn't participating, regardless of any additional orders. I pointed out that if the store wasn't participating, it should not have been an option when I placed the order through the app. Instead of acknowledging this oversight, the owner implied it was my responsibility to call the store ahead of time to confirm their participation. This response left me feeling blamed for something that was not my fault. To add to my frustration, I inquired whether I could use the promo code at another store. The owner's response was a dismissive, "I don't know." I later discovered that the promo code is a one-time use code, meaning my account shows it as already redeemed, preventing me from using it at a different, potentially more cooperative store. I always thought these promotions were supported by the corporate office, with some level of reimbursement for participating locations. Regardless, I missed out on my free ice cream because of this store's poor handling of the promotion. Had the app clearly indicated that this store was not participating, I could have gone somewhere else and avoided wasting my time, gas, and energy on this unpleasant experience. Promotions like these should be a great marketing opportunity for stores, but this location failed to capitalize on it and instead left a bad taste in my mouth. Due to this experience, I have no intention of visiting this store again, promotion or not. If Baskin-Robbins management sees this, I would appreciate being contacted to discuss this issue further. Please reach out to me through Yelp's messaging system. read more

My experience here was very good. The woman who served me had the same hair color, pink as Baskin-Robbins. She was very helpful and friendly. I ordered an ice cream cake and a sundae and a scoop of ice cream. It was all very good. I recommend coming to this Baskin-Robbins. read more

I was happy that my free scoop coupon was honored, the ice cream was delicious and the service was great! I recommend this place

Yummy Roll cakes and Beautiful Customer Service! Happy that they're so close to my house and I love their convenient location!

There's one lady who works there who is extremely rude. I suspect she might be the owner because I overheard her telling another employee that she could take a break, which suggests she's in charge. Her attitude was unprofessional and made the overall experience very unpleasant. Will NOT be going here again read more