I'm surprised nobody has helped us place yet and it's been open for about a year. Personally I feel like this is a strange concept store. I've never seen a liquor store used with a medical store at the same time. It sounds very counterintuitive as in for the idea of going in for medicine I suppose to help you but it sells liquor which isn't good for you unless you're really trying to numb away the pain. This store also features a UPS store. The staff here wasn't too friendly either just from walking in. The liquor store portion is actually pretty minimal. The selection doesn't compare to an average liquor store either I was assuming that this place would be almost like a Binnys. Also featured here are equipment for health like canes, wheelchairs, various medicines. You can even find snacks and Munchies that you can find at any convenience store too. The location isn't the safest either just because of the sketchy Hotel behind it. Selection is minimal on snacks , overall I was not a fan of the store. read more

To all immigrant entrepreneurs: American welcomes you, loves you, wants you to enjoy freedom, open a successful business & make lots of American money. Just please the courtesy to hire one, just one, American who's capable of communicating in English. A customer shouldn't need be proficient in Punjabi to do business with you. When the customer calls first and provides his/her insurance data, please learn how to say, "Yes, we accept that insurance" or "No, sorry. We're out of network." Because when the customer gets off the phone, jumps in the car, fights traffic to get there... only to speak to the exact same person that was on the telephone earlier... but now won't accept the insurance, the customer might be one of those Americans who comes home, gets on Yelp!, and leaves a negative review. read more

please do not order from them and have it delivered. i paid over the phone for my grandchild nebulizer machine and it has not been delivered. i was told it would be at my address at a certain time and it never showed up. then i was told some one signed for it that didn't happen. i checked my doorbell camera and it shows no activity that someone/anyone dropped her machine off. poor service.. i called back 15 times as the woman suggested after she sent a email to show me a signature i ever saw. all i'm getting is the run arounds. the prompts are in spanish now at first it wasn't. please stick with walgreens or cvs. i'm only giving them 1 star because i couldn't post without it read more

I went in the Basingers across the street from the old one and it's nothing more than a huge liquor store. It's sad to see the old one go. I grew up in that neighborhood and it was very friendly and convenient like I said the new one is a total joke. I went to buy a stamp and they said I have to buy a whole page for 20 bucks. I'll never go back in there again. I don't know what happened, but it seems like the old owners sold out to foreigners. That's a damn shame. read more

Nice service and nice people, THank you, willing to take my bags to the car, nice, good people, nice...

This place is such an amazing place!!! They have so much stuff and are so giving I would recommend everyone to this place

Horrible place... warning warning! They took my insurance card and did not return. I found it in the copier in a public area. Do not fill scripts for medical devices, just collect your information. No customers in the huge place, very shady and dangerous read more

oxygen concentrator The oxygen concentrator I rented has proven to be a reliable and essential device for my respiratory needs. It consistently delivers a steady flow of concentrated oxygen, providing me with the necessary support for improved breathing. Its compact and lightweight design allows for easy portability, enabling me to move around with convenience and flexibility. The device operates quietly, ensuring minimal disturbance during use. Maintenance is straightforward, with accessible filters that can be cleaned or replaced as needed. While the upfront cost may be a consideration, the long-term benefits and convenience make it a worthwhile investment. Overall, this oxygen concentrator has been a dependable companion, delivering the necessary respiratory support and contributing to an improved quality of life. read more

dear an true 2 our heartzz(the den) mr harry & famm are true god sent,all medical need meet 4 generations, medical supplies, diabetes beautiful, so friendly an caring, refillzz no problem, can get out no problem go tou,need a bed 4 mom &dad no problem got you famm,fax your dr no problem, family luv,ole school salute ,mapp stamp,i could always depend on mr.harry taking care oc momzz needzz,eased my mind for many many decadezz,rest in power motherlove, b.b famm train never stopzz universe, come an get the famm rub. read more

Went today for a Covid19 vaccine. I worked for Mr. Basinger when I was a teen. I haven't been to the store since he sold it, but OMG! He must be rolling in his grave! The store was filthy! After filling out 6forms, with personal info, the guy in charge told us they couldn't bill our insurance! For a free vaccine! Something fishy going on at this pharmacy!!!! While we were waiting, same guy told an older couple that he was trying to fit medical shoes for that he didn't know what a "high instep" was, and would just order the biggest size! He was arrogant, and rude!!!! I wish there was a negative stars rating! I am pursuing this pharmacy's closure by reporting the words this man told us to the higher authorities!! DO NOT SHOP AT THIS ESTABLISHMENT!!!!! read more

Very ignorant staff, I called to see if they carry knee braces and then asked how much. Staff put me on hold and never came back to the line. I called back and got some male staff member and he told me they can't give a price over the phone too busy to help me with my questions that I must come in. Why would I come in to purchase if it's out of my price range? Never will call them again! Very ignorant! read more

I have the worst experience with this pharmacy. They harass our office with 15 pages of faxes daily with advertising material. We have never even used this pharmacy and we never will. Asked them to stop numerous times and out of spite they still keep faxing us. Must be a very slow day at the office if they have time to harass our office with faxes daily read more

BEWARE... BEWARE....THIS IS A SCAM AND A FRAUD AND A RIPOFF BUSINESS.....I'm a Senior Citizen.... and Handicapped at this time. My Doctor told Me to Get a Compression Sock so I went to Basinger's...the Owner Hirish was there with the Pharmacist.... I showed them the Prescription My Doctor gave me and Showed them My Leg which is Swollen to almost 3 time its size....Hirish and His Pharmacist went and got this Compression Sock and Brought it to Me Telling Me This Is What I needed and that it was the Correct Size....Never Saying Once You leave here Your stuck with it!.... I Got Home and Opened the box to look at this $63 Sock... Well it was way to Small to even try to Put it On!.....When I called there to tell them It Was Too Small to Fit on My leg the Owner Hirish told Me there was No Returning it...and that He Told Me that when I Bought It...Which He Never Said that on that day I Purchased it.....They Talked Me into It and Assured Me it Would Fit !.... Hirish was Mean and Rude and Hung Up on Me....They Ripped Me Off and Gave Me the Most Rude Rotten Treatment !.....He Has 3 Locations...... Beware....Beware....Don't Go there !....... I went to Walmart and Got the Correct Socks in a 2 pack for $20...... read more

The pharmacy manager is horrible. He knew he was giving my mother the wrong prescription device size, but sol it to her anyway. He wouldn't refund her purchase when she came back. Now he refuses to eve speak with her. We won't be bringing anymore prescriptions here. read more

I can give no stars I would've worst my baby was premature I need a Brest pump through the doctor I got prescription for one which my insurance will cover it I got discharged when to pharmacy he complained the prescription waSnt fill up right etc dat he will call now I need to pump I go to Walmart get manual pump meanwhile,now I just had csection I'm in pain ,I get the call it's ready for pick up I go and unbelieved what he was try to give me open box nothing was seal worse part the instructions were not English the box was all broken it looks like it was from China idk very disappointed I go back and tell him I don't want it it I don't even understand it my husbands when inside with me we have good insurance he took it bad now I have to wait again besides him Very rude o go back 2days later gives me an attitude about it I told him the pump you try to give me was not even worth what you try charge my insurance, I call insurance they gave me a list of the qualify pumps he kept mumbling said I'm Not gonna argue etc clearly don't wanna argue you wanna charge my insurance over 200 n I still pay 20%out pocket Smfh avoid it is easier online you get more options read more

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I went to pick up my prescription that I had called in the day before. While waiting for someone to wait on me, I could not help but overhear the pharmacist's phone conversation as he was screaming at some on the phone. I cannot repeat the language he used when he hung up because it is not proper but the entire store could hear him yelling it! And I still had to wait because my refill was not ready! It's a sad little store with an awful smell. read more

I have been using Basinger Pharmacy in Joliet intermittently for over 7 years now. I worked as a nurse and due to the shift work and odd hours, Basinger Pharmacy have been a god send in me being able to get my prescription and medical supplies. Thank you for helping me when I needed it Basinger Pharmacy, I wish you all the luck in the future. read more

Harish the Owner is the biggest joke of a person ever. He is rude, crude and needs an attitude adjustment. Stay far, far, FAR away from this terrible pharmacy. read more

They don't answer their telephone when calling for general information. I tried calling several times today and it ALWAYS goes to voice mail. ...and no, they did not return my call. read more

THIS IS A SCAM AND A FRAUD BUSINESS!!!Absolutely the worst pharmacy to go. Doctor sent prescriptions in February and had confirmation they were received them the day they were sent.I went to pick up 4 times and I wasn't in the system or they said I had the wrong place. Each time calling my insurance. The Sonja (at the pharmacy) actually told my insurance (in a 3 way call) that I could come in and pay cash, for something already paid for by my insurance. In one call Sonja said they they don't have my prescription and in the same sentence she said I can get right now if I pay cash.Then said to go get them from Amazon. After confirming with insurance and my doctor they had my prescriptions, it's been charged and paid for multiple times by my insurance, I went to pick it up in April, (yah that's how long it took them to get a nebulizer and tubing for my asthma machine).The delivery ticket given to me to sign had 4 items on it and I was only picking up 1. I said where's the other items my insurance was charged. The RUDE man said you don't sign you don't get. And took the box. I call my insurance representative in the store as he cursed at me and told me to leave and go somewhere else. My insurance called them while I stood there, the man kept threatening me he was calling the police, and I'm not getting the prescription. A woman named Sonja answered the phone that had been transferred to 3 people when my insurance asked her the problem she said my prescription is ready I can pick it up anytime. My insurance,with me on the other line, told the Sonja I'm there to get it right now, what is the problem! The Sonja said oh she was here and didn't want it. (I'm still standing there trying to figure out why the man took the box that my insurance already paid for!) The man actually said in the background of the phone call here I'm not dealing with HER KIND you deal with her. A young man came out and apologized at least 5 times, I signed the paper but circled I only got the 1 item. I DONT recommend this shit hole to anyone. You don't abuse customer or your staff it's not good business and as for "my kind" Everyone is equal but I made complaints with my insurance for fraud and the better business bureau this place does not deserve to be in business when good people are going out of businesses because of the Covid situation. It makes you think how many other people and insurances get over charged. When you are making false insurance claims and scamming people who need necessary items that's why you are in business. They are a total scam.NO STARS should be given. read more

I wish there was a way to give them a totally negative amount of stars. This place is the bottom of the barrel when it comes to customer service. Managers are RUDE!!!! read more

My doctors office sent a referral to Basinger's 3 times for a new CPAP mask & every time they claimed they never received it. Man behind counter was rude & unhelpful, called my doctors office (again) to explain they claimed not to have referral (again) & found out that many patients have had same complaints about service. Doctors office now using new supplier for referrals. AVOID THIS PHARMACY AT ALL COSTS! read more

They refused to let me return a wrist brace that was on for all of an hour. It made my thumb go completely numb, was obviously not the right one and cost $45! I will never shop here again and will let everyone i know not to as well! read more

pharmacist is very rude. they refuse unused and opened equipment just to not have a return. horrible way to run a business and have a returning customer if you ask me. I got refused a return for an unopened and unused product in original package all because I found another pharmacy willing to go thru insurance and not put if pocket read more

I'm not sure why this place is still in business, the man behind the counter is the biggest jerk I've ever dealt with. I was in search of a new glucose monitor and my insurance referred this place the guy told me the way he would give it to me is if I transfer all my medications to him or he doesn't want my business then he kicked me out of his store I will be reporting him to the BBB. DON'T US THIS PLACE !!! read more

Absolutely no way! This place is terrible! Walk away! I have been using them since I went on Medicare last year and they have gotten nothing but worse. I ordered a refill for one of my prescriptions on a Tuesday morning by phone. Message said it would be ready by 11AM. I stopped in at 11:30 and it wasn't ready. Okay, told them "Not a problem, I'll stop back around 2PM". Came back around 3:15 and it still wasn't ready. Came back the following morning at 9:15, at 11:30, and at 2:30 AND IT STILL WASN'T 'READY'. I then waited for it and it took them 10 minutes to process it and give it to me. But 28 hours after their original promised time, I finally had my prescription. I've called in prescription refills 3 times, gotten there and they have no record of the refill request. Another 2 times I've gotten new prescriptions, went there to pick up and they couldn't find them. They have 'found' my prescription on their rack under "J" when my last name starts with "R"...because my first name starts with "J". Now I have a refill I have called for twice and it says my refill has already been ordered. I left voicemail messages both times saying please call me about this. Guess what? no callbacks. I am not going to let this rest. I'm filing a complaint with the Illinois State Board of Medical Review or whatever agency I need to because this place is horrendous, especially when it is a place frequently used by seniors who get confused enough taking medications, let alone having to deal with this kind of insanity and lack of ethics. read more

1-28-19 - called and spoke to Gaby in billing at Basingers. On Saturday she told me all goes to billing and most of delay was Medicare system down. She said every day all paperwork comes from pharmacy but ours VANISHED. I told her in thinking back on Friday a young lady was trying to get her nebulizer refilled when I came into the store. The pharmacist told her she didn't exist as well. I asked her if they were selling the SS #, she was highly incensed. I have put an alert out on credit monitoring and a neighbor brought us a walker to use until I can drive 1/2 hour to get a new prescription and it will only be -30 or -40 temperature. I am so angry. On 1-25-19 at approximately 1:30 pm I walked into Basinger's pharmacy on Jefferson Street as it was closest to the doctor office. I handed the prescription for the walker along with my husbands ID, Medicare and supplement cards which they copied. They would call with price ??? NO HEAR. 1-26-19 at 3:14 I spoke to a lady at Basinger's and she cannot find any paperwork. So where are his IDs, etc. I cannot believe the service or NON SERVICE we have received and now have to call doctor on Monday for a new prescription to start all over. STAY AWAY FROM THIS PLACE read more

I ordered a hospital bed and needed it that day. They came out and set it up within hours and the service was just as great when I returned it two months later. read more

Poorly maintained facility. Smelled like death was waiting. Staff was grumpy, and unhelpful. Not sure why management is not taking the customer experience seriously. read more

Their service is terrible. Over 2 weeks my Doctor ordered a walker for me to use post op. knee replacement surgery which is tomorrow. Yesterday we spoke to them and they said they were waiting for our HMO's approval to pay the 20% Medicare does not pick up.. We do not have an HMO we have a PPO! We had the PPO call them and clear up everything and tell them that the 20% was covered. We called this morning and was told everything was on track and the walker would be delivered today. At 3pm we called and they said they were just putting it together but they needed my height and weight and we would get it today. At 4pm we received a call that it wouldn't be ready to be delivered until tomorrow. At 4:30 we received a call that it would be delivered tomorrow and we needed to pay for the delivery and he 20% not covered by Medicare. Basingers has no regard for their patients, they never called about our supposed HMO issues, they never called to ask my height and weight.They knew they weren't going to have my walker to me prior to surgery and never called to let me know. We only found out what was going on when we called due to not receiving my walker. It's now the night before surgery and we need to find a walker for tomorrow. Basingers is the worst provider I have ever seen from start to finish read more

This place should be investigated because I went in there to pay on my utilities and used cash didn't looked at my receipt before I left which is stupid on my part but when I noticed what they had done and tried to fix it they said that they aren't responsible for anything once you leave their store and then they threaten to call the cops on me. They are the ones that ripped me off $32. that was suppose to go on a bill instead I have to pay the same bill AGAIN. Not at this place though. I really hope they aren't taking advantage of the elderly that go in their. They already take from people who can't see very well. They are CROOKS!!! read more

Basinger Pharmacy filled a Lamotrigine (Lamictal) prescription for our daughter, which was the wrong dose. The pharmacist(s) received the prescriptions and had questions before filling them, so they contacted her doctors, and because our daughter's doctors didn't return their calls right away, Basinger just filled them anyway and shipped them to our daughter's CILA. Since the meds are packaged according to day and time the meds are given, our daughter's aide only has to pop out each dose and administer it to our daughter daily. The highest dose for Lamotrigine, when prescribed for epilepsy or seizure disorders, is 500 mg daily. A competent pharmacist knows this, but it's clear that the pharmacists at Basinger aren't competent because they purposely packaged our daughter's meds with instructions to administer her 750 mg daily. She became very ill and had to go to the hospital because her aides had been unknowingly overdosing her for a number of days. I urge EVERYONE to not allow BASINGER to provide services to them. When I and our daughter's nurse contacted them they weren't apologetic in any way. Our daughter has severe autism and is non verbal, so for days she couldn't tell anyone how she was feeling. I am beyond angry and will do EVERYTHING in my power to ensure EVERYONE knows how NEGLIGENT, CARELESS, AND INCOMPETENT BASINGER PHARMACY IS! BASINGER, YOU ALL WON'T GET AWAY WITH THIS. PEOPLE'S LIVES ARE AT STAKE AND THEIR HEALTH DEPENDS ON YOUR WILLINGNESS TO BE CAREFUL AMD COMPETENT. read more

Absolutely horrible owner of this pharmacy. The rudest person I've ever met. How is this business still open? Went in today to purchase a wheel chair for my father who was recently diagnosed with Parkinson's disease. This "owner" Hariah Bhatt literally yelled at me and my mother when I asked a question about the process of purchasing a chair. Said, I dont have time for this, threw my papers at me and walked away. Unbelievable. Never seen anything like it. Also out right lied on the process to bill Medicare. Sounded very shady!!!! Why are we allowing this man in our community. So sad. The place also smelled horrible and was quite filthy. Don't go in this place unless you want a horrible experience!!!!!!! Just read on line he wants to expand. Looks like that won't happen if you read about how he has mislead the city council.. City of Joliet, this is a very bad man. He needs to be out of our city, certainly not allowed to expand. If u dont believe me, read some of the other reviews on Yelp, BBB and Google. People like this should not be allowed to deal with the public. Go work in a back office somewhere! read more

This place is a joke...if you call them you are put on hold then someone will answer and hang up in your face...thank God my father don't have to deal with this sorry ass company any more read more

Terrible service ever and unorganized store. The manager could barley understand what I was saying and it took the staff 20 minutes for one of them to find the prescription I was going to pick up. The store smelt like pot and all the staff is super unprofessional. I don't recommend anyone going to any of the basinger's pharmacy's, who knows if they even drug test any of their employees. Not ever going back. read more

Terrible experience. The toothless hack of a pharmacist here couldn't interface with the public to save her life. I have experience with the medical field and have never seen the degree of blatant ignorance that this "ball with legs" displayed, today. I'd imagine her family tree looks like a stick. The prices may be low but never again will I sacrifice my dignity to deal with the service that was provided to me. Speaking down to her technicians, making a general fool of herself. Highly unprofessional. It would be in the best interest of this company to seek out what must be dozens of capable individuals gunning for the type of position that the head pharmacist obviously takes for granted at this location. If google allowed for negative stars I would seek the worst rating allowable. read more

I work in a medical office and deal with pharmacists and pharmacy employees on a daily basis. I am blown away by the rude behavior and this pharmacy's employees utter lack of common people skills. I cannot stress enough how infuriating it was trying to deal with these people. In my job I often call a pharmacist and ask for assistance for one thing or the other, anything to help out a patient or for us in the office for that matter. Whether it be a Walgreens, CVS, Osco drug,... I have always encountered friendly helpful people. The pharmacy employees of Basinger's need serious help and a good 50+ hours of seminar training because they are beyond ignorant. read more

11-11-19 Went to Silver Cross ER with breathing difficulties. 11-12-19 Still trying to get 3 orders filled: prednisone, Nebulizer, and albuterol packets for Nebulizer. A delay! Called Medicare and had three-way conversation with pharmacist who said all three will be filled and ready today. Went to pharmacy and pharmacist said only the prednisone was ready and they would call me when the other two were ready. 11-13-19 ... no call from pharmacy. Called them. Was told it was ready. Went right away to pick up order. Not ready! Pharmacist very rude. Waited about 20 minutes. Got the Nebulizer but not the albuterol. He said he didn't have an order for it and that he would call Silver Cross for a new order. I went home, waited 90 minutes, called the ER to verify he called. No call. Silver Cross asked where do I want the order sent ... I said Walgreen's. Two hours later I have my meds. What a scam this pharmacy is running. Watched and listened while the pharmacist told a customer she had to take three meds she did not order and that he would give her free a nasal prescription medicine for free. All three times I was in this place there were no people just shopping or looking around. DO NOT TRUST THIS PHARMACY WITH YOUR PRESCRIPTION ORDERS! read more

pharmacist was extremely rude