Fantastic service, I am a long time customer. Wonderful…read morecommunication with honest time estimates. The drivers and dispatch are all polite courteous & experienced thank you again guys!

I ended up needing a ride unexpectedly from Sky Lakes Hospital on 4 FEB 2026 and called Access…read moreTaxi. It is 13 AUG 2026 and they still have not called me back. NOT GOOD. It you have a desire to start a small business, I would recommend a taxi company in Klamath Falls. Pay attention to Customer Service. The best thing you can say about any company is the folks are nice down there. You can't say that if they never answer their phone or return phone calls.

It's been almost a year since I took this shuttle, but I still remember it fondly. It was cold and…read moreI was sick as a dog and as tired as a person who hadn't slept well in a week. The shuttle got me to Medford with no issue and the driver was not only a great driver in the snow but also was quite the character. She made me laugh a number of times.

I liked this Shuttle just fine. I wanted to go to Crescent City and see the Redwood forests. I was…read morecurious to check out Grant's Pass, where my reclusive brother lives. And a stay at the Running Y Ranch in Klamath Falls was on my agenda. Thanks to careful Southwest Point Shuttle schedule planning, I was able to get to visit all these scenic places. I also took the Shuttle back to Medford Airport. They ran pretty much on time, had friendly drivers (Jennice was very nice) but beware: bathroom breaks are very quick & rushed for the most part so lay off the hooch or water until you get to where you're going. Now the Point runs several different routes in Oregon: a Cascade route; an Eastern route; a High Desert route; a Northwest (Portland) route and this Southwest route which I rode. Kudos to the state of Oregon for partially funding this enterprise to help people get around. In fact, the Oregon Department of Transportation in June 2014 made sure Klamath Falls residents could get down to Medford Airport once air passenger service from Klamath Falls ended. The Oregon DOT reminded Klamath Falls residents looking to fly out of Medford, that there is a stress-free way to get to the Medford Airport and back via South West POINT shuttle. In just a little under 2 hours, you can get come down the mountain to (and from) Klamath to the Medford Airport and back. The Shuttle also goes to the Klamath Falls Amtrak station where you can pick up the Pacific Starlight train. Once May tourist season arrives, the shuttle has a bus that runs up to Crater Lake and back. I would have loved to have done that. According to the POINT website, "this route's 22- and 24-passenger buses have free Wi-Fi, power outlets, air conditioning, space for your luggage and bicycle, and are wheelchair accessible." Tickets are sold online or by Amtrak and Greyhound. The website says the drivers do not sell tickets but they do. I recommend giving the POINT a try: I met many locals who ride it all the time. When I visit someplace scenic, I like to let someone else do the driving, so I can drink in the beauty and majesty that is all around me.

I have used the shuttle service several times traveling between Ashland, OR and the Bay Area. Great…read moreservice if you are taking the train. Very reliable and easy to use.

this company has the most arraogant approach to customer…read moreservice i have seen next to greyhound can't get the schedule and rates without calling and web page doesn't even say when to call the front door doesn't even have the hours or schedule and they do not care if yo uare inconvenienced so don't bother mentioning it to them

Not the friendliest of places to deal with but I guess bad weather will bring that out in a person…read more I guess being referred to a voice message saying I'm not working instead of a friendly text of I'm not prepared or the alike goes a long way. I say... please don't use these people.

Extremely concerning safety experience…read more Our recent ride was deeply concerning, particularly from a safety standpoint. The vehicle itself was in poor condition. The windshield was difficult to see through, the check-engine light was on, and the interior was extremely dirty. Those issues were disappointing, but the most serious problem was the driver. During the trip, our driver appeared to be falling asleep while driving. He repeatedly hit the rumble strips, and my husband and I had to continually talk to him to try to keep him awake and alert. We were particularly concerned while traveling up the grade. Had we been in an area with cell service, we would have considered asking him to pull over and getting out of the vehicle. The driver told us he had only been with the company for a few weeks, which raised additional concerns about whether he had received adequate training or supervision for this type of drive. Passengers put their safety in a transportation company's hands. A driver struggling to stay awake while operating a vehicle is an extremely serious issue and should not happen. I hope the company takes this incident seriously and reviews its driver training, supervision, and safety procedures. Based on our experience, I would not feel comfortable using this service again.

Shitty customer service. They said 20 minutes on a cab over 30 minutes ago. There's a half hour of…read moremy life that I won't get back. Or a return phone call from the company as to why no cab. It's bullshit!!!

Needs extensive customer service training. Rudest 10 second phone call. Aren't you guys supposed to…read morewant business? I had a woman answer the phone with such a hateful tone in her voice who told me right away "it's gonna be an hour. You want a cab or what?" Seriously?? I do hope Uber becomes available and puts these people out of business. Either way, I understand now why people only recommend Access Taxi instead.

Nice stop. It's somewhat barren, but is a great stop with great visibility. The station was fairly…read moreempty during my visit.

The first train stop after crossing into Oregon from California on the Amtrak Coast Starlight,…read moreAmtrak - Klamath Falls was a 9 minute 'smoke-break' stop early in the morning of our second day (Leap Day 2024). We were the only train stop in the morning, and there were two thru way buses scheduled for later that day (one to Grants Pass, the other to Redmond, Oregon. Took a peak inside during the break, then quickly got back on our car (nicely identified by the yellow step ladder put out by our car attendant).

Exquisite Limousine transported our group to the Cowboy Dinner Tree in Silver Lake, Or. recently…read more We had an absolute blast! The limousine service was outstanding, and our driver was fun but professional. It was a safe cruise and we enjoyed some adult beverages on the way without any worry. We will certainly use them in the future.

I am in 8th grade and I recently broke my leg at school and when the ambulance arrived theses guys…read moremade the best of a bad situation by making me laugh and smile as I was on the ground and when they got me on the stretcher they had to post me up the hip it was hilarious because the guy in the front was yelling PUT YOUR BUTTS INTO IT BOYS to the guys in the back and i was at the hospital in a matter of minutes and after i got me X-rays turns out i broke my tibia and fibula and one of them even came back to check on my it makes me happy to know they aren't just doing there jobs they ACTUALLY care and I really respect them for that so thank you to the emt team

Everyone needs the fire dept This is the station my great…read moregreat grandpa was a firefighter of.its great to see it still being used n maintained.quick response times emt 's