Extremely concerning safety experience
Our recent ride was deeply concerning, particularly from a safety standpoint.
The vehicle itself was in poor condition. The windshield was difficult to see through, the check-engine light was on, and the interior was extremely dirty. Those issues were disappointing, but the most serious problem was the driver.
During the trip, our driver appeared to be falling asleep while driving. He repeatedly hit the rumble strips, and my husband and I had to continually talk to him to try to keep him awake and alert. We were particularly concerned while traveling up the grade. Had we been in an area with cell service, we would have considered asking him to pull over and getting out of the vehicle.
The driver told us he had only been with the company for a few weeks, which raised additional concerns about whether he had received adequate training or supervision for this type of drive.
Passengers put their safety in a transportation company's hands. A driver struggling to stay awake while operating a vehicle is an extremely serious issue and should not happen.
I hope the company takes this incident seriously and reviews its driver training, supervision, and safety procedures. Based on our experience, I would not feel comfortable using this service again. read more