overall.
an interestingly bad experience, completely unsatisfactory and never to return
quick review.
if yelp is any indication, i'd like to think they treat their customers, on average, better than i was treated. at some point, i got stellar customer care but in the end i got shafted on the deal. so i cannot recommend barbie barber and urge you to go elsewhere
basically i used a groupon, which had expired but the manager at the time was nice enough to honor it at full value. my haircut was really off but I didn't complain. just paid and left with a thanks. the manager called me after i left and asked me to come back saying that she could tell i didnt love my haircut and that she'd personally give me the cut i wanted that her employee didn't succeed in doing.
i returned but got my cut with a different manager and when i was done, the new manager charged me the difference of my expired groupon. so in the end, i would've been better off not coming back at all because i went back 2x, both haircuts were not what i asked for and had to pay for the service in full, and tip 2 different stylists for 1 cut.
THE LONG VERSION
the story behind my review is long, involved and if you need a quick decision on where to go, you have my blurb up top. if you are interested in the strangest hair salon situation i've ever been in, read on!
Chapter 1 - the setup
I bought a groupon, it expired but on the phone they said they'd honor it anyway, which they did but then they didn't.
I make an appointment, arrive and it's all good so far. I'm the only one in the shop with 2 stylists. My stylisht cordially asks what i'd like for the cut and i show her a photo. I ask her if this can be achieved and she says yes of course.
Chapter 2 - first signs of distress
If you're a man you are familiar with the buzzer or trimmer. It is always part of your hair cut if you have short hair at all but this stylist cut all the hair around me with scissor and it took nearly 40 mins to do the sides and back. We haven't hit the top yet...
Chapter 3 - i have a very bad feeling about this
During the cut, the other stylist sat off to the side observing my haircut. She had the vibe of a manager. 15 mins into the cut she tells my stylist, "You should use the hair trimmer for the sides first." to which my stylist ignored and proceeded with her 40 minute Edward Scissorhands reenactment. The manager was not pleased. I was feeling anxious. The rain continued pouring outside...
Chapter 4 - mirror mirror
The cut is complete 60 minutes later and lo and behold, my hair looks nothing like the photo. This is cause for inquiry, which i handled in a passive manner. It went something like this:
"Oh, this doesn't look quite like the photo. See?" I show her on the iPad.
"Ah, well this guy is white and your asian hair is kinda coarse for it to be styled that way. This is the closest we can do." Confusion sets in.
"I see. But didn't you say it could be achieved?"
She nods and examines my hair, proceeds to cut a bit more and after 10 minutes, she is satisfied we're on the same page now. In the mirror I learn we are in different books actually. But my senses tell me I wasn't going to get more than what I had. I thanked her, paid the manager and left. The rain was pouring very heavy by now...
Chapter 5 - the twist
I get a phone call less than 15 minutes after I left and the manager told me I forgot my glasses at the shop. Darn! But the nice part was that she asked if I was happy with my cut, to which I said not particularly. She explained that the girl that cut my hair was new and apologized for my experienced. It happens, haircuts are all opinions anyway. The manager said she knows she can achieve the cut I'm looking for. Smart, simple, understated with a touch of that hipster everyone wants. She offers a second chance and I take it! But I told her to please schedule me at a different time because I didn't want my stylist to feel too bad about it. Also I lived 15 miles away so it wasn't convenient for me to return immediately.
"Oh not to worry, she doesn't work here anymore." Silence. I was sure I'd only left the shop 15 minutes prior. Fired?! Because of my hair cut? Honestly, we'll never know.
"She doesn't? Okay...I guess I'll see you tomorrow. In the AM."
Chapter 6 - the returner
book remains unfinished! you didn't really want to know the rest of this anyway did you?! read more