If you don't want to read the whole story below, here's a quick rundown:
This place was great when it has awesome hairdressers who ran the place. Then when they all mysteriously "left" and the owner/manager ran things nearly solo and doesn't listen to the customers...this place went into the toilet IMO.
Want details? Read on.
-In the beginning...
I waited until I had been here a few times before I wrote a review. I have to admit, I really didn't need to. The service the first time is just as good as my fifth time!
I don't give 5 stars to many places, but the staff of hairdressers here completely earns the fifth star!
I found this place a while back after buying a Groupon for it. I wouldn't have found it otherwise. It's a small place in the back of a stripmall off of Harbor Blvd. It's got 4 or 5 stations plus a couple of hair washing chairs. It's clean but small. They also have a flat screen that's always tuned into whatever game is on at the time or ESPN if nothing else is on.
The staff is where the quality is. I had my hair cut 5 or 6 times by Leah. She is very friendly and cuts my hair perfect every time. She will rap with you if you want to talk or just cut your hair if you don't feel like being chatty.
-Here's the rub and why my rating went from 5 stars to 2 stars:
After coming here for about 8 or 9 months, Leah and a few of the other girls no longer worked there. I asked the owner (who also cuts hair there) what happened and she said that they had moved on.
I decided to get my hair cut there anyways. The girl cutting my hair was a rookie; it was actually her first day on the job. I didn't mind because if she messed up, they could just give me a buzz since my hair is short anyways. I told her how I wanted my hair cut and she proceeded to cut it. Unfortunately, the manager/owner kept interrupting her and telling her she was using the wrong technique. I thought she was doing just fine. The manager, while she was in the middle of cutting another customer's hair, stopped what she was doing, moved my hairdresser out of the way and started cutting my hair. My hairdresser kept trying to tell her that she wasn't cutting my hair the way I had asked and the manager responded: "I know what the customer wants more than they do. I've been doing this all my life."
WOW. Now I'm scared.
So 5 minutes later she finishes up and goes back to her own client that had been waiting with half cut hair. My hairdresser came back and showed me the cut in the mirror and asked if I liked it. I didn't. It wasn't at all what I asked for.
She then proceeded to cut my hair and try to fix it. All of a sudden, the owner starts yelling at her and asking her what she was doing. I interrupted and said that I asked her to fix the wrong cut that I had just been given. 10 minutes later it was as good as it was going to get and I left. I tipped my hairdresser and thanked her for fixing the "owner screw up cut".
What a freakin ordeal. That seriously soured my previously great experiences. I mean WHO DOES THAT!?!
However I decided that 1 bad incident doesn't mean that the place isn't good anymore.
I went back for my next cut there and the owner was the only one working at that moment. I kept telling myself it would be fine. I sat down and told her I wanted a simple cut. 1 length on top and a shorter length on the sides and back and then blend them together.
I ended up with a faux hawk. She even gelled it up and everything. I looked in the mirror and then at her and asked her if she thought that's what I asked for. She said, "this look is good for my face". I got up, let her know I would never be back again, left cash on the hostess stand and walked out. I immediately drove to a Supercuts and had them shave it all off.
What a nightmare.
I'm sure that there are great hairdressers at this salon, but the owner isn't one of them. She absolutely doesn't listen to the customer and basically does whatever she thinks is right for you!
So long Barbie Barber. I won't be coming back. read more