They do a great job. I have I have over the years brought many machines there for selling and they did a great job on all of them. They're honest in their fair and I'm going back there pretty soon. I got another machine to fix OK. read more

I received great service and the price was very reasonable. I recommend this business.

I have had multiple sewing machines (and a serger) serviced by Raul (the owner), who is absolutely awesome! Raul comes from a family of sewists, and has lifelong experience with servicing machines and with mechanics generally. He is competent, thoughtful, and has extremely fast turn-around with service because he performs service himself as opposed to sending machines out to a third-party like many repair shops do. So instead of waiting for weeks, the wait is a few days. Raul also takes pride in charging less than his competitors, and he really should charge more because he is way, way less than his competitors! He also has a very practical approach to machine concerns. This shop recently changed business models and no longer operates from a store front, and the benefit is pick up and delivery with service. I highly recommend you give him a call for your service needs! read more

I don't have a photo but my sewing machine is back cleaned up and running. Great service!

Hello. I will give another review after they repair/tune-up my vacuum, but I wanted to give this first impression review. Wow!! I know many of us are staying home due to COVID-19. I called this business because my vacuum is getting old and it needs a check-up/tune-up. I called expecting to find out if they were open so I could drop it off. Imagine my surprise when they said the office was closed and they only did pick-up/drop-off. He got my address and picked it up in less than an hour! Wow!! Raul is very nice and I am OVERLY impressed! He said he would call me tmw with news so I look forward to that. Again, so impressed they will pick-up / drop-off. Thank you! read more

Raul no longer has the Baseline store but just as good or even better when it comes to servicing vacuums, he comes to your home to pick up, take home to service, and return back to you when done. You can trust him to charge you only for service/parts rendered. read more

Took 2 Eureka Windtunnel Vac's in for cord replacement and tuneup. Great job replacing the cords however, both vac's were now running the agitator brush all the time. I can not get them turned off. Owner said that will happen and the repair is big bucks. OK, they were not stuck on when I brought them in. read more

Excellent service for a great price. I had my machine completely cleaned and tuned up for $50. He explained some things to me to help keep it running smoothly and gave a warranty on the tension fix he did. He said if I had any more problems I could bring it back in and he'd adjust it, no charge. Very fast turn around. read more

Baseline Sew and Vac is FANTASTIC!!!! Raoul is a very nice and knowledgeable man and one heck of a vacuum mechanic. I have sent him my Dyson, Hoover, Bissell Rug Cleaner and a Hoover Floor Mate. He fixed them all and improved the suction for a very reasonable price. This guy is ACES and I would definitely recommend him for all your vacuum cleaner and all small motorized appliances. read more

Recommended by a friend as I'm indebted to her. My Pfaff serger had jammed and was out of kilter--I was worried it was beyond repair. Imagine my surprise when he fixed it for $50 and provided a 24-hour turnaround. Very nice man and I'm recommending him to all my friends!!! read more

DO NOT take your vacuum here! I dropped off my dyson, and the man they would give me a call within 2-3 days with an update. After 10 days, I finally called only to find out that a part was broken. When I asked when they could get that part, he said he didn't know, and that their supplier didn't have that part. So I asked if they could find it somewhere else. He said, 'umm yea, I guess we could try that'. So I said, let's do that because I really need my vacuum. So it's now been 28 days, and I finally called again, to find out they still have no idea when they can get that part. I will be picking up my vacuum ASAP. My issue is not that they couldn't find the part, or even that they couldn't fix it. My issue was the lack of communication on their part, and his flippant attitude on the phone. read more

I have a Kirby vacuum cleaner as well as a Bissell Carpet Cleaner. I've taken them to Raul several times. THAT'S THE PROBLEM! The Carpet Cleaner NEVER worked right again after taking it to him to clean out and repair anything that's wrong. I THOUGHT that might be JUST the nature of the BEAST w/a Carpet Cleaner, but after this past week, I'm NOT so sure! This guy has NO IDEA what he's doing with a vacuum EITHER. I took my Kirby into him for a tune-up, for its FIRST time in 13 years! That's how sturdy Kirby's are! He told us when we first went there that he was able to work on Kirby's. I should've pushed that a lil further when he said that. But as I've found out, even I could SAY "I'm qualified to work on Kirby's..."! That doesn't MEAN I really am! It cost me $75 FOR a tune up. One would THINK that replacing the Light Bulb in the vacuum SHOULD be part of his check list! But NO! I had to take it BACK to him for him to replace the bulb and he CHARGED ME for doing something he should've done in the first place! Many times I'd have to take it BACK to him, less than a month after just doing so. The parts he worked on or replaced, once again FAILED! So it's cost me time and money to keep taking my vacuum to him. These Kirby parts in the vacuum lasted 13 years before even needing a tune up! I've had to take it BACK to him TWICE for the replacement of the foot switch! He uses "after market parts" that aren't to be USED on Kirby's. When he went into the transmission of the vacuum, he reassembled it with the WRONG parts. My WIFE noticed it. We SHOWED this to him and his reply was "oh!" He DIDN'T replace them or FIX the problem, he just said "oh!" This LAST week was the LAST straw! I had to once AGAIN take my Kirby into him because of the "foot switch" not working. That was Monday of last week. I asked him how long it'd be? Without hesitation he said "... oh a day, TWO at most. I'll call you when it's ready!" SATURDAY rolls around and I hadn't heard from Rhaoul and decided to call him and check on it. I asked him if it's ready and he said "No, I haven't had a chance to get to it. MAYBE today, but I doubt it. It'll be Tuesday at the earliest." Now remember this guy told me ONE, MAYBE TWO days! We're 6 days into it and he's NOT even LOOKED at it! He was VERY unfriendly and downright RUDE on the phone. He acted as if he was doing me a FAVOR fixing my vacuum. That I should understand how busy he is. Let me tell you something... if he wouldn't constantly go to the business next door to him and DO SOME WORK, I MAY have gotten it back in 2 days! He spends MORE time over there than he does at his OWN business. He cooks shit in the back of his business and takes it over to them etc... He actually made me WAIT as a customer, and actually LEFT the store, so he could run their food over to them while it was hot! How about working on some damned vacuums? Isn't that what I'm paying you for? I was SO mad, I got on YELP and Google and started looking for Vacuum repair services that were fairly close! FAIRLY CLOSE at this point would've been TUCSON if necessary! I found one that I SHOULD'VE used in the first place. I thought they'd closed, but they just moved! So I called Raul back and told him not to touch my vacuum! I'll be there in about 20 minutes to pick it up. I went and picked it up and took it to the "Certified Kirby Repair Center" by the time I got home and settled with a couple beers watching ASU vs ND, the NEW place had it fixed and ready to pick up. I will NEVER use this business again under ANY circumstances. Raul, I'm doing YOU a FAVOR by bringing my vacuum in to your business. You definitely need to take classes at the Community College dealing with "Customer Service" and "Time management". ***If you take your vacuum here for repair, be READY, WILLING and ABLE to take it somewhere else so they can FIX it!*** (UPDATE 11/11/14: Just got my vacuum back YESTERDAY! It was READY SATURDAY as well! The "foot switch" that I had to take to Raul TWICE for breaking, AGAIN needed CHANGED. I say CHANGED cuz Raul NEVER CHANGED the part in the first place. He simply SUPER GLUED the part back together, then charged ME for a new one!) Besides being RUDE, I'd say he's pretty damned DISHONEST as well. He'd change parts that don't need changing, NOT change parts that do! I mean how HARD would it have been for him to call Kirby and order the part from THEM instead of (I can't even believe I'm writing this) "SUPER GLUING" the broken parts? Do business here at your OWN peril... read more

I've taken my sweeper (yes, sweeper; not vacuum) for repairs here twice. I have a cheap sweeper from Target. I think it cost $70-80 when I got it 3 years ago. The first time it was a cheap fix ($30) and the sweeper ran great afterward. The most recent time, it was a more costly repair ($50) and I wish he would have called before he spent the time and parts on the repair because I probably would have just bought a new sweeper instead of having the repair. read more

Crooks. He stole my dyson dc 07 animal and gave me a DC14. When I complained about the $50 fee without my approval he bullied me that there would be no charge. No wonder! He stole my vacuum for parts!!!!! read more

These guys rock! I bought a vintage singer off of craigslist. It had a couple issues that I thought was going to be a deal breaker. I called them up, he said no worries, bring it in. And it was just that no worries. They warranty their service too. This place is a great old school spot for anyone needing a great tune up for a reasonable price. Very knowledgeable also. A+ read more

Awsome customer service...however after getting home machine was NOT fixed or even opened up!! Test fabric was still in the EXACT way I put it in!!! :-( read more

This is a great place for vacuum repair! I dropped mine off on Tuesday, went back and picked it up on Wednesday repaired and cleaned! Great service and reasonable prices! read more

The Dog Wash needed the blow dryers cleaned out. Instead of going to an expensive pet place to have them fixed we took them to Baseline Sew - Vac. We had them all back in time for our Valley fever Fund Raiser. They work great. We will probably be going back soon. I highly recommend this business. read more

I was really impressed with how quickly and cheaply Raul was able to fix our Dyson vacuum. I dropped bit off Monday afternoon and picked it up Tuesday. Replaced the belt and clutch for just under $50. read more

This place is RIDICULOUS! I dropped a vacuum off to have it looked at and was never notified of any cost. Suddenly I get a VM telling me it is fixed. After not being able to get ahold of them, I show up and they charged $50 for a piece of felt on a Dyson rollerball. NEVER USE THIS LOCATION !!! read more

This location is open - it's just not on Baseline, despite the name, it's off of Elliott. I got my vacuum back in the same condition I dropped it off in. Got home and it was still broken. Makes me wonder what I paid for. I mean, how can someone give you your vacuum back and not even plug it in to make sure it works first?! Unbelievable. I took it back and he fixed it the second time (well, here's hoping, so far) but I shouldn't have had to take it back at all. I won't give my business to this location again. read more

this place IS NOT CLOSED!!! CONTRARY TO WHAT THE INTERNET SAYS. He is still in business and does great work at very very reasonable prices. Vickie D read more

After discovering that my power cord/ foot pedal for my sewing machine got lost in the moving process, I decided I would save myself the hassle of calling around town to find a replacement and just order one through one of the Singer authorized e-retailers. When it finally came in I plugged it into the machine, flipped the power switch...and nada! Seeing as how I didn't have time for a replacement (that may or may not work) to come in I decided to see if it could be repaired. I wasn't sure if anyone would check the power cord seeing as how I bought it from someone else, but when I called the store Raoul told me it was no problem and to bring it in. I was half expecting him to just take one look at it, tell me it was broken and push me into buying a new one, but he actually took it apart to see if he could repair it. Once he determined it was beyond repair, he actually took the time to explain what was wrong with it so I had a leg to stand on when I called to company to return it. As a bonus, he had one in the store that he was able to sell me so I didn't have to wait. I was very impressed by how willing he was to go above and beyond. Needless to say, I will be coming here for all of my sewing machine needs! read more

I bought a used machine and I'm a first time sewer. The owner helped me a lot with figuring out what I was doing wrong with the machine and gave it a good tune. I also brought two other machines he did a great job with. A recommend for sure. read more

Fantastic service. Raoul- the owner knows a lot of vaccums and will give you the low-down on all his products. Great after sales service and repairs too. Very reasonable prices also. read more

Great Service. We drive from Mesa for parts and service, always a good vaule for Awesome Service. Thank you Raoul

My Bissell steam cleaner quit sucking up water, so I brought it in to this location (as the one I used to use on McClintock/Southern had moved), telling the owner to call me with a diagnosis. After 2 weeks and no word, I drove down and was told I was missing a crucial piece of the machine, without which he could not tell me what was wrong. I asked if he had my phone number. He checked. He did and it was correct. I delivered the missing part a couple of days later. After 2 more weeks and no word, I looked up his phone number online and was told the machine was fixed. I paid $59.00. The next day, I started shampooing my carpet when the machine started smelling like burned plastic, so I shut it off and took it apart to see what the problem was. I discovered that the roller brush had not been installed into the plastic clip correctly and the friction had burned right through it. I ordered new clips (had to order the brush as well as they are not sold separately on the Bissell site). When it came, I went to install it and discovered that the two small red clips had also been broken. Pretty disgusted and won't be going back to this location. read more