AWFUL. Not the reception, not the package I picked, but the customer service. TWICE, I had an issue…read morewith the ESPN + that was included in my package and they could not tell me why I could not watch WWE events on there, which was part of why I chose that specific package, as it was not more than the one I was looking at -- and less than ESPN+ on its own. Yet it did not work one month, but they said it would definitely the next and it did not -- and I even told the human (which took forever to get -- I can not stand AI "customer service" AKA "customer annoyance" as I can't think of a time an AI chat or phone bot ever solved a problem for anyone. ANYWAY, after an hour of repeatedly resetting my password, restarting my TV, ensuring them that, yes, I was using my DirectTv password on both DirectV (what else would I use?) and the ESPN app - I told them I was an hour into my show and if they did not fix it in 10 minutes, I would cancel my service. They wasted half that time telling me not to cancel, then could not fix the issue, at which time I hung up and canceled my service. They tried to entice me back with all sorts of deals and offers, but I am not paying what they cost when they can't even identify why I can't watch something that is one of the reasons I chose them, and the specific channel package I chose. So now they are gone, and I will pay less for just apps that I want, when I want them. I hate being without regular news (as in MSNBC, as you can get that fox "news" garbage for free just about anywhere) and wrestling other than Netflix - as my husband and I are both watching anime on there (and I do get one wrestling show on there) -- but we're heading back to the prices of cable -- only with a bunch of extra apps -- and this is really no different than why I left cable years ago. It's all the same thing. At the end of the day, the customer is never right and can't win. THUMBS DOWN.

I was sent on military orders to a new location, equipment turned in and house sold. Autopay…read morecharged me for the next 4 years until my card expired without my knowledge. My card finally expired and I have a $305 bill that has been sent to collections. Call after call from collections. No response to my formal dispute for reimbursement. $4500 paid when I didn't even live in the same state. At this point I want collection calls to stop and the $305 charge to be rightfully reversed. I wish there were ethical companies that cared about customers as opposed to their bottom line greed. Office of the director tv president has "ceased communications"

Sal still a gem. It's been 9 years since I needed my washer drum replaced. Same quality customer…read morecare & service. Even came out same day to assess and fix. R A TV & Appliance - A+!

We have an LG fridge that died just three years after purchase. LG Customer Service set up the…read moreappointment to replace the faulty compressor. Sal the tech came promptly, knew EXACTLY what the problem was, and fixed it very quickly. We were very relieved, since a well-regarded local appliance man had looked at it a few days before and had no idea what the problem was

My Samsung 65" frame tv wouldn't come on. After an hour on…read morethe phone with Samsung tech support, and little to show for it I called Smart TV repair. Fifteen minutes later Rashad had me back up and running. He's amazing!

My 6-year-old TV suddenly stopped turning on, and when I called Best Buy, they wanted $150 just to…read morediagnose the issue. Then Rashad came along like an angel. I reached out to him, and within two days he traveled all the way from NJ to NY and fixed my TV in just a few hours. He is professional, extremely knowledgeable, and trustworthy. I'm so grateful I found him, he saved us $2,000 and is now my go-to for any future repairs. Recommend 10000/10

No way to contact them by phone. So basically no customer service. I will try again via online help?read more

Have been unknowingly paying $16.99 a month for premium no ads, still have ads. They charged for…read morethe month then dropped the account and said we don't have one but we had the bill to prove it (not pictured as I am not the bill holder personally it's my boyfriend). Tried to contact, found no customer service support, no response to emails, and found MANY customers have this issue and can not connect with customer service either. Since this incident we have stopped paying the bill completely and chose against reinstating. 100% do not recommend this streaming service.

I've been in this store twice and honestly I always received good attention from the workers. They…read moresolved my problems just how I wanted with no problem. Also the store is clean and nice.

It is impossible to speak with a human. My email was hacked and I had a terrible time changing my…read moreemail account. A lot of verification texts and changed passwords. Nothing worked. I finally switched to a gmail account. Another problem was that I moved into a retirement community that provided internet and cable for the community. Xfinity continued to bill me. The company intervened but, they continued to bill me and finally shut off my service. The retirement community took over dealing with Xfinity. It was a nightmare. You simply cannot talk with a representative.

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Spectrum ran a campaign in my apartment complex a few months ago. They gave four high rise…read morebuildings with over 1400 apartments a deal if you sign up for internet etc. Last night they came back with pizza and soft drinks as a thank you pizza party. They believe in buying local so the pizza was purchased in our neighborhood at Nick's. Definitely yummy and thin crust the way I like it. My slice had pepperoni. Everyone had a good time. I didn't care about my allergies. I was hungry and having fun with my friends in my building. We are all Baby Boomers we survived on pizza in college! Thank you Spectrum. Maybe you are better than I give you credit for. I'm recommending you find a cable plan they offer to meet your needs.

They are high,just like all other cable and internet.I went to office in Elizabethnot the 1 in…read moreNewark.No long term deals for long time customer(hint hint to CEO).When there and the 2 gentleman working were polite and addressed concern about outage and cable box not working. They went above and beyond..They both should be commended for EXCELLENT customer service. Sorry I missed suervey

I paid $1456 a year for Internet alone with Optimum! that's $94 for the Internet and $39 for 1gig…read moreas if the $94 for Internet wasn't good enough. Another $14 for something called Gateway and service fees. When I started struggling to make the payments they cut off my paying online access as if I was a child and told me if I wanted to restore services I had to call. It's so funny how when you don't pay they disconnect you but I got plenty of Optimum outages texts but I never called in and asked for a credit. Then I called and asked to speak to a supervisor and was told after 25 minutes of waiting that one wasn't available and they would call me back and I still haven't gotten a call back!! that's the service fee I pay for? Verizon is $840 a year for Internet. Prices go up, customer service in this entire world sucks but your paycheck stays down and they wonder why people walk around unhappy and some committing crimes!

the worst experience I woukd never recommend hellotech. They scheduled and cancelled 3 appointments…read more in 2 days to have a tech come set up a new TV. I told them I was taking off from work to accommodate the appointment and they guaranteed me that a tech would come and each time they cancelled. When I called to escalate the situation they said their tech team would call and I never received a call back. Do not use this company.

An absolute rip-off. I got conned into taking a membership that I've been trying to cancel FOR…read moreYEARS and they never do. They tell you to call the 844 number on their website but when you call it just says that they're having "technical difficulties" and to call back another time. This has been going on for months and email support says they "can't" help. Utter and absolute nonsense. They need to be put out of business. Horrific company!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.