It is impossible to speak with a human. My email was hacked and I had a terrible time changing my email account. A lot of verification texts and changed passwords. Nothing worked. I finally switched to a gmail account. Another problem was that I moved into a retirement community that provided internet and cable for the community. Xfinity continued to bill me. The company intervened but, they continued to bill me and finally shut off my service. The retirement community took over dealing with Xfinity. It was a nightmare. You simply cannot talk with a representative. read more

This isn't about the store itself, but about the company customer service...TERRIBLE, THE WORST.... It doesn't allow you to speak to anyone!!! Just terrible I wish I could do a 1/2 star read more

For cable and WiFi everyone knows Comcast are soulless pirates sucking every last ounce of marrow out of their monopoly cable carcass until cord cutting and the shift to streaming implodes their revenue. However, their strategy of offering cut-rate mobile phone service to their current coaxial customers seems like an effective way to slow down the hemorrhaging in their cable ranks. Sure, I pay through the nose for cable and I have 18 months to go on my current contract before I blow them off forever but in the interim, switching to Xfinity from Verizon for my mobile saves about $100 per month with absolutely no compromise of clarity or function since Xfinity leases Verizon's spectrum. Call me Captain Obvious but anytime you can save $1,200 a year without giving up something, well... It's a win. And since Verizon was no picnic offering lousy customer service and rapacious pricing without conscience, at least I'm free of their petty larceny every month. Xfinity Mobile provides excellent service at a very reasonable price. However, it's still Comcast so three stars is about all the enthusiasm I can muster at the moment. read more

Came here to seek clarification on a old bill I had. I find it funny these companies can tell you you owe them but cannot furnish the bill in which you owed. To make a long story short the front desk guy is useless, he did not help at all. I came here on two separate occasions and he did nothing, he's a glorified hostess from the looks of it. read more

Xfinity Store by Comcast - Second time here lack luster service - Internet Service Providers Near Me - Union, New Jersey

This company did multiple fraudulent charges to my card after duscussing why they wrongfully overcharged my account ! I would stay away from this internet and cable provider read more

Absolutely disgusting customer service. They try to lock you in your plan if you want to disconnect a line, and Xfinity mobile customers pay $100+ more is they don't have Xfinity home. Get this service if you want to make your life hell. read more

Xfinity Store by Comcast - Angry complaint about phone not being unlocked - Internet Service Providers Near Me - Union, New Jersey

I made an appointment. I was seen within 10 minutes of that time. They were very helpful and resolve my situation.

I am always pleased to come to the Xfinity office in Union. Very attentive and professional staff. I especially want to note the work of Patrick, who promptly resolved all my questions. Thanks to tech# Kyle for doing a great job switching the Internet to my other apartment. Thank you all! Be healthy and all the best to you! read more

Forced to use their service as the owners of the garden refuse use of other internet service, difficult to reach customer service and when you do, it will be a promise that your issues will be fixed without anyone fixing it. I complained and switch my plan from what I was using to a new one because of excessive charges, I'm still charged the old amount and wasn't able to reach anyone on the phone, the live chat is also intentionally tailored to only solve issues of payment not overcharged. read more

Tried several times to contact Xfinity by phone regarding equipment replacement, unable to get through to an agent. The problem is with the cable box being damaged by water, so still unable speak to an live agent read more

The employees at this location just seem like very unhappy individuals. Two employees were having a very loud conversation in the corner with every other word being f*ck. The woman greeting people looked like there was anywhere she'd rather be. read more

Came to the Comcast customer service store to return xFi pods. I was helped by the store manager Mo, who was upset at the fact I was returning the pods. Mr. Mo ignored my request to rerun the items and went to his office. He was very disrespectful. read more

Xfinity Store by Comcast - Union store - Internet Service Providers Near Me - Union, New Jersey

The individuals who work at the store seem very nice. I found this out after three trips there... missed appointment, now hours on the phone with representatives. .. Yet mom's phone and internet are STILL are not working. I'm *"'*#$@ who else sells this service??? The read more

I was happy with my service here, the woman who helped me was very nice and informative. I wish I got her name to reference. Took off one star because there was a wait, but there are TVs and Wifi to keep you busy. read more

One star is being generous . Comcast Xfinity mobile May in fact be the worst communication company. They are jumping into the phone business with zero clue how to run a business. Their staff are nice folks but the upper management is clueless. They are simply the worst . I have Comcast cable and actually haven't any problems in 26 years but the phone side of the business is horrible especially customer service when your lucky to ever speak to a real person . I'm sorry Comcast but it's time to cut the cord for me as well . Ciao Xfinity read more

I came here to drop off my equipment since I ended my agreement with Comcast. Walking In this location feels like an Apple/Microsoft store in my opinion. There is a lot of open space and the people on staff are more than willing to help you and are quite understanding. I forgot the main cable receiver and they told me to just take my time and bring it in when I got the opportunity. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Union, New Jersey

Waited 30 minutes for someone to record my equipment return and finally gave up and left. During my wait, the only sales person in the store Tirah Wilson was having a lengthy social conversation and refused to take a minute to check in my box when I asked her to please take a minute help me. I don't need to hear about Ms Wilson's personal life - not to mention it's totally inappropriate when customers are patiently waiting. read more

Horrible customer service by Xfinity. Made an appointment for earlier today a couple weeks ago and customer rep on chat confirmed it. Took half a day off work only to not have anyone show up, but when I contacted customer service took 2 hours for them to confirm there was no appointment and asking when I'd like to make a new one. Lol. Wasted better part of a day and completely lost half a day's wages. Verizon may be liars and borderline con men but at least they're not completely incompetent. read more

Cable is good for the most part. Internet is absolute garbage. Supposed to get 100mbps but after doing a speed test it's about 14...xfinity had come out to "fix" it but it only speeds up for a couple days before crashing down or not working at all. Often times the router needs to be reset. I have also bought range extenders to boost the wifi but that has barely worked. Only get the Internet if you like slow connection or just using your data on your phone. Honestly the xfinity hotspot works better sometimes. read more

My husband and I have come to this store several times and each time we've been met with outstanding customer service. The local Comcast service center that we use to go to was closed and had horrible customer service. Their employees didn't know anything they were doing. So when we were diverted to this location, we were weary. But it has met and exceeded our expectation! Shout out to Judy for helping us last!! read more

The employees were friendly at the Union NJ store but they had difficulty processing my return of the xFi pods that I had purchased online. Comcast only allows you to return the items to Xfinity stores and not any old Xfinity office or by mail. What should have been a few minutes return ended up being 20-25 minutes. read more