One word: UNPROFESSIONAL! After nearly four weeks and conflicting information, we decided to no longer seek service at this establishment.
We brought in a ottoman pillow to be upholstered, and should have known from the start that there would be trouble. First, the employee who was there to "assist" was recognizably intoxicated. We figured "hey, it's a Friday and perhaps he's 'getting the party started early'- no judgement". The employee turned down many of the onsite fabrics we chose with a simple response of "no, that's no good"- with no attempts to elaborate on why, and ultimately chose one that the employee agreed to. He quoted $70 with a three day turn around.
Fast forward a week and and a half, still not a phone call from the establishment. We decide to show face and check on the ottoman, and there it sat still incomplete without a sign of it being touched. During this time, the owner was on site and informed us that "the material you chose wasn't enough to complete the project, and you need to choose another". Really?? Couldn't we have been contacted and informed of this rather than allowing almost two weeks to lapse? "Whatever" we thought again, and went back to the drawing board of choosing a fabric. Turned out that not only were some of the ORIGINAL fabrics chosen indeed "good choices" according to the owner, but we would have to pay $80 more than the initial quote because the previous employee "undercharged us and only charged for the labor and not the fabric". What?!?! We discussed the quotes plain and simple two weeks prior, and settled on $70- labor and fabric included. For goodness sakes it was just an ottoman! After some back and forth, we said "fine", and agreed to both the new fabric and the inflated cost.
Fast forward two more weeks, and we had had enough! A phone call to the business informed us that the ottoman had still not been worked on- with no real reason provided onto why. My husband untimely decided to return to show face yet again to figure out exactly what was going on. He was met by the owner, who brushed him off stating "well I can't just have my men stop other big projects just to work on your ottoman". Really?! This is what you call customer service and professionalism?
At this time we chose to take back the ottoman and no longer wished to do business. We drove to another local upholstery shop, and the ottoman was complete within 4 hours!!!
Long story short, we would NEVER recommend such a place. The one star is given to the "party star" employee for bringing in the weekend early. read more