Excellent visit! Stephanie (DA) fixed my temporary crown with great care and was very thorough to…read moreensure the temporary fit my Invisalign retainer without issue. Awesome staff all around! They make these dentists visits super easy.

Donovan was AMAZING! He ensured quality service and care. He had the tv on and the music playing!read more

Well, so far we been coming here for the past year. I can't say more.... If I could give more stars…read morehere I would. Dr. Southers and staff especially Shantel have been for fantastic!!! My son experienced great services here. (Braces) always provide the best. Highly recommend!!!!

I have been going here for a year. I was shown x-rays and told that the case was complicated. Our…read morepaperwork indicated that it was only going to take 11 months, but the orthodontist went on vacation for two of those. It did include extraction of four teeth in addition to braces. When our regular dentist asked what the treatment plan was, I had no idea until springs were installed.

Strengths: I have been skeptical of a lot of orthodontics…read morelocations, but this place has been a very good experience. From the orthodontist Dr. Hideki Ikeda to the very caring employee Jaime Colin, everyone will ensure you are well taken care of. Dr. Ikeda is likely the best orthodontist provider at this location and if you like him and want him to be your attending dentist, you can request that with the front desk. If preferred, you are even able to request your assistant/other staff members who will always try to be the one who takes care of you before the orthodontist sees you. As a provider myself, I respect that Dr. Ikeda always has valuable information to share, stays within his scope of practice, and does not overstep the boundaries like many other providers out there. All questions are always welcomed to be asked at any time. There is even room for some casual discussions if time allows. Unlike other dental/ortho offices that gladly take your money and then try to do their work without giving you periodic updates after each appointment, Dr. Ikeda is very OCD and a perfectionist which reflect very well on your treatment plan and progress. Jaime Colin is the one individual who has always tried to keep my spirits up and acted like a friend to me. He has a very nice personality and will keep a conversation going if needed. It is very rare to find this behavior at any healthcare provider's offices because the other provider offices place a larger emphasis on profits rather than customer satisfaction and customer relationship management. Weaknesses: Although the online appointment system could be improved a bit so that patients don't drive over 30 minutes away to find out the office is closed, this is a small detail for the amount of care you will get here. I suspect that it was just a minor detail that the unexpected pandemic had forced the office to close abruptly without allowing the online appointment system to catch up quickly enough. Opportunities: Some employees are not as polite and will try to pressure you into filling out reviews before the treatment is even done. I do not believe in this type of behavior and perhaps these employees should be retrained so that they can understand how important customer relationship management should be. Some other employees are very reserved and this may lead to some odd silences in between procedures such as X-rays or pictures. Perhaps this could be a bit of notice to those employees. Even though there are some weaknesses as described above, they do not warrant a loss of a star from the review. Every business/organization will never be perfect, but it is up to the employees who act in the company's best interests to set an example for other employees.

ZERO star but system won't let me not give one Absolutely…read moreatrocious care and customer service From major staff. Yet another 3 days waiting for a manager/ or owner to call back. I have given times I can take calls yet nobody can call when I can take a phone call. Care to meet patient needs isn't there. Spent half hour last week talking online about book appointment for brace removal. I asked and has confirmed but per several times. Booked appt was then cancelled 30 minutes later with promise of management calling me that day to make arrangements to meet my son's needs. This hasn't happened. I cannot recommend this business at all if you have specific needs and requests as they cannot meet them and will not go out of their way to try - you just get excuses and shuffles around waiting for phone calls

I have been bringing my 3 girls to Lollipop for about 7 years now, and we love it! They go out of…read moretheir way to make sure the kids are comfortable and at ease. They are always kind and gentle. They are very clear about treatment plans and patient responsibilities beforehand. They have good payment plan options, and accept Medi-Cal. We use the GG office the most however we have been to a few locations and they are always the same great service. I often recommend them to family and friends!

I'm extremely disappointed with my experience at Lollipop Dental, especially given that this is a…read morepractice marketed toward children. You would expect a warm, welcoming, and patient-centered environment--but that has not been my experience at all. From the moment you walk in, the atmosphere feels impersonal. The staff are not particularly friendly or engaging with either the children or their parents. Each visit feels rushed, like you're being pushed through an assembly line so they can move on to the next patient. The dental assistants do their jobs, but there's little effort to connect with the kids, which is concerning for a pediatric-focused office. Dr. Gabby is okay, but nothing exceptional. Her bedside manner is average, and overall, the experience doesn't feel especially reassuring or welcoming. The biggest issue, however, is the billing. It's completely disorganized. The billing department is offsite, and the front desk staff are unable to clearly explain charges. At each of my first three visits, I specifically asked if there were any co-pays or balances due and was told everything was covered. Then, nearly two years later at my fourth visit, I'm suddenly told I have an overdue balance for all previous appointments. That makes no sense. When I asked for an itemized bill, they couldn't provide one and told me I would have to contact the billing department myself. They provided me with the balance due but said "I'm not actually for what this is for though." That level of disconnect and lack of transparency is incredibly frustrating and, frankly, concerning. Overall, the experience feels disorganized and impersonal. Between the poor customer service and the billing issues, I will definitely be finding a different dental practice for my children.

Denied my child's appointment and asked us to reschedule because we were 10 minutes late. I…read moreunderstand schedules are important, but traffic can be unpredictable; especially with heavy congestion or accidents. My child was already there and it was a simple service, so I feel they could have still provided care instead of turning us away. Not the experience I expected, especially for dental services.

My son got his braces last month and I've noticed a lot changes on his smile!!! my son and I we are…read moreso happy! Thank you Dr Graces and his Assistant ! I can't wait for the next appointment with Javier!

I loved the results of my Invisalign from Dr. Lee!…read more I had a pretty bad case of open bite as you can see from my pictures. My top and bottom teeth never came together even if I completely clenched them together. Other orthodontists told me the only option I had was to get jaw surgery. I basically gave up on fixing my teeth because jaw surgery was way too scary for me. As my last hope, I contacted Dr. Lee hoping maybe there would be another option. He told me he could fix it with Invisalign! I thought it would be too good to be true, but he explained everything to me and what the process would be like. I trusted him completely and I'm so glad I did! My open bite is completely closed and I love my smile. People complement my teeth all the time! Also now I can bite down on a sandwich (so satisfying ) Dr. Lee is very professional and really nice! I refer everyone to him and I really really recommend to go to him for perfect teeth. His office is really clean and his staff are really nice as well. Thank you again Dr. Lee!

First off, WOW! Dr. Lee and his whole team are top tier! I originally brought my daughter here for…read moreher ortho treatment because I was referred. And I'm so happy I was! She's had her braces in for about two months now and we've already seen so much improvement! What stands out most about this office is how honest and straight forward the Doc is about required treatment and how attentive all staff is! Special shout out to the front desk team, Destiny and back office Ana, they both are amazing! So good that this momma got braces for the 2nd time! Yes! I wasn't happy with my first round of treatment with a different doctor, had my braces for 24 months+ and all they could tell me was treatment was over and that's all they could do. So when I brought my daughter to Dr. Lee, I knew I wanted to get a consult, so I did! Got my braces yesterday and little to no pain! Thanks Doc and staff! So if you're looking for an ortho office, THIS IS THE ONE!

Chelsea is so nice and sweet!! Viva Smiles has amazing service and I'm so thankful for them!!read more

Very nice and I always had a good experience with them! V was kind during my experience!read more

Dr Clara is absolutely AMAZING! As someone who is terrified of the dentist and only goes when I'm…read morein pain and desperate, she always goes out of her way to make me comfortable. She is so patient and compassionate, which is not something seen in most dentists. Her entire staff is incredible. HIGHLY recommend Dr Clara.

Dr. Clara is the best! She's been my dentist for years now and even though I live in LA, I still…read moremake my way down to OC for my dental checkups. Super effective, knowledgeable and makes sure you're taken care of.

After I had my services rendered - I read my explication of benefits & they billed a service they…read moredid not provide. I called them to ask why & the girl couldn't give me an answer. Had to wait until the following week for a manager to call me.... It was not a straight answer. Ok. Whatever. I then requested for my X-rays to be transferred over from their office & they never responded. The doctor did the cleaning as well... and I'm used to a hygienist doing it and taking their time. He seemed like he went in for less than 20 min. Overall- office is clean, staff is nice, just didn't like the dishonesty & how they didn't reply after when I asked for the X-rays.

Our teenage kids have been going there for over 3 years. Dr. Kang is very detailed, catches any…read moreissues and always gives the most accurate recommendations. Dr. Kang and staff are very professional and always on time. The care they give my kids is exceptional and I highly vouch for this dentist office.

I had 2 cavities filled by Dr. Ngo and Michelle. The procedure was fast and pain free. Both of them…read morewere very nice!

First time here. I was seen by dr Narges. She was so kind and helpful. I came for a second opinion…read more I'm so glad I came for the second opinion bcuz dr Narges said I don't need root canal. She adjusted some spots and my discomfort went away. Saved me a lot of money and avoided doing root canal unnecessarily. Only down side is there's a young lady at the front desk who was so adamant about their website "never have a problem before" when she told me I didn't fill out the online new patient forms. I told her I filled out whatever the website asked me to. She kept arguing with me that I didn't do it. Then a different lady told her that the website asked for basic information only. This B literally argued with me and kept saying "our website never had a problem" when I asked her to check her website.... Anyways, she could've just asked me nicely to fill out the form. She eventually did and I nicely filled it out. Easy as that. Like she needed to win the damn argument for some reason. EVERYONE else was super nice. Just not that one young lady at the front desk.