It was a pleasure working with Aaron! He provided excellent customer service and took the time to…read moreexplain all the options, helping us choose the perfect fireplace. The installation team was very professional, did a great job, and cleaned everything up afterward. Wonderful company to work with!

Customer service isn't just about making a sale--it's about how a company stands behind its…read morecustomers when things don't go according to plan. That's exactly why I'm giving Emberwest a 5-star review. From the moment I walked into the showroom, Aaron and Mike were incredibly knowledgeable, personable, and genuinely focused on helping me find the right solution. They took the time to understand my needs, walk me through the options, and make the entire buying process enjoyable and stress-free. What truly sets Emberwest apart, however, is what happened after the purchase. On paper, everything seemed like a perfect fit, but once I got home, it became clear that things weren't going to work out as expected. I was concerned I had made an expensive mistake, but Mike immediately put those concerns to rest. Mike was welcoming, understanding, and completely focused on making things right. He went above and beyond to ensure I was satisfied and that the situation was resolved in a way that exceeded my expectations. That level of commitment and customer care is rare and deserves recognition. I can't say enough about how well I was treated by Mike and the entire Emberwest team when my weekend didn't go as planned. Their professionalism, integrity, and dedication to customer satisfaction turned what could have been a frustrating experience into a great one. Needless to say, I'll be back. Thank you again to Mike, Aaron, and the Emberwest team for standing behind your customers and delivering an exceptional experience.

Excellent service of my gas furnace tuneup I received from Penguin fireplace today. My 10 years…read moreold gas furnace looks so clean and function efficently after the tuneup. The service man is kind, pleasantd. He answers all of my questions with respectable manner.

We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

After a fair amount of research on electric fireplace inserts, including multiple bids for a custom…read morebackplate and installation, Summit Fireplace + Grills stood out as the clear best choice in both customer experience and pricing. Ted and his team were thorough and felt trustworthy from start to finish, from an initial onsite assessment to a quick follow-up visit to confirm measurements. If you're considering Summit, don't hesitate. You'll be in excellent hands.

Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend

I have contacted Bay Area Fireplace three times in the last four years to have maintenance done on…read moreour gas fireplace. Every time I was told that someone would call to schedule but no one ever does. Most recently I personally went to the store and made the request. A gentleman entered all our info into their system and said someone would call me in 2-3 days to schedule. That was two weeks ago. I give up!!

I have had some issues with the fireplace I bought from Bay Area Fireplace 12 or so years ago…read more Since I live pretty far from this store, I decided to use a local gas fireplace store, they had no idea what they were doing & just kept trying different things. Bay Area sent an excellent technician, Hash. He was professional, got everything working perfectly & trained me on safe operation. I will always use this company for me every other year check up & refresh.

Five-Stars all the way around for Sean and his team at California Window & Fireplace for my new…read moreVelux skylight systems! I have been waiting to write this review, so I could give Cal Window some big props on handling two separate disputes with the Velux factory for a new product they introduced this year - custom-size blinds. While Velux is arguably the best skylight manufacturer out there, they also appeared to have some operational issues launching their new custom-blinds product and twice shipped two incorrect orders, first with a skylight, then with blinds. I do want to applaud Sean for how he handled things in a winsome way. Velux didn't want to own the first mistake, but Sean was persistent and was able to drive it to resolution...and then same on the second mistake the Velux factory made. All three skylights are now installed with the correct custom-size automated blinds and they work great...and the skylights are great! Thank you Sean, Gloria, Alex, Nancy, and Patrick for the constant communication letting me know where things stood. I am looking forward to working with you all again!

Eugene is outstanding!! He serviced our gas fireplace and it works like new! Honest and a craftsman.read more

The customer service and skilled repair representatives are wonderful! I brought in a light fixture…read morethat needed new wiring and they had it done the same day. So grateful they were able to get it to me super fast! If you need a light fixed just take it over there and see what they can do before having to buy a new one. My fixture was purchased online and it was brand new but the wiring broke when the electricians were trying to put it up. The shop is filled with different types of light fixtures so check them out! I'll be going there for my lighting and fan needs. Thanks again!!

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

Kevin does an exceptional job helping us to maintain the fireplace that we love. He's very…read moreknowledgeable, neat, and efficient. he also have very fair pricing. Highly recommend.

Kevin & Shilo came today to maintenance and prepare my gas fireplace insert for winter. It was easy…read moreand efficient to schedule an appointment. They communicated arrival date & time and arrived on time ready to go to work. They put out a blanket to keep the dirt etc on it rather than my floors. Kevin has been to my home several times before and is always pleasant, knowledgeable and makes sure that everything is clean and working. He explains the payment options and warranty info. They cleaned up and left my place in great shape... no mess from their work‼ I have been very happy with F & S Fireplace for several years and would highly recommend them for fireplace repairs and maintenance. They know their business and even repair and work on old fireplace inserts. I'm a very happy customer !

We liked our wood mantel designed by Mark. I highly recommend Mantel Shoppe to get your mantel…read moredone. Mark is an exemplary craftsman, he knows in depth how mantel should be made. I liked his patience in addressing all my queries before work actually began. All the way 5 star service to Mark and Mantel Shoppe team.

Mark at A Mantel Shoppe proved to be a patient, skilled, and talented craftsman. Starting the…read moreproject with an at-home visit, he throughly decoded the best way to disassemble the original mantel and then construct a brand-spanking new one. Our fireplace is a corner unit, which proved this project to be a special (if not difficult) one. A few of the items on our wish list was to have a: * thicker, more contemporary mantel - one that will have lasting style but still match the existing stone that surrounds it. * deeper space that can actually be used to hold typical mantel items. The original mantel was less than 8" deep, which looked out of place with the tall ceiling and could barely hold a photo frame. However, extending the mantel further out would need to be carefully planned so that it was both sturdy and safe. * color that matches spots within the stone, along with the existing wood in the room. After all the deciphering and measuring was complete, Mark returned with the mantel complete and installed it same day. To complete the project, we also removed the old chain cover, gutted, painted and replaced the gas log-kit itself. A photo is attached that shows our process and progress. The outcome is exactly what we sought, with many thanks to A Mantel Shoppe.

Martin and Aide are so great! Their prices and quality are both excellent. They are very easy to…read morework with and completed the job on time. We had to coordinate with six homeowners in our condo association and Mister Chimney were flexible and accommodating, which made the process run smoothly. We absolutely will work with Mister Chimney again when other chimneys in our complex require repair. They are our preferred vendor.

Mister Chimney is my go-to company for my chimney routine maintenance. They are honest, courteous,…read moreprofessional and work efficiently. They always do a thorough sweep and inspection and they even offer good advice without selling anything. I highly recommend them!

Nathan did an excellent job with my chimney inspection. He was incredibly thorough, took the time…read moreto explain everything clearly, and even used a drone to show me the exterior condition of the chimney, which I really appreciated. His professionalism and attention to detail gave me a lot of confidence in his work. I'm looking forward to having him complete the chimney cleaning and repair once the replacement part comes in. Highly recommended!

I could tell this company truly values workmanship. Nathan was on time and spent time explaining…read moreto me what the issue was. He was honest and professional in showing me how my chimney cap was not the issue. I had confidence in his assessment, and will not hesitate to call him for any future work related to his profession. This is a family business you can believe in.