The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Excellent experience from start to finish. We had a difficult project due to the space constraints…read moreand what we were trying to accomplish, but Ken explained everything very thoroughly, no rush or pressure, took his time and educated us. Jason spent over an hour with us sketching out exactly where all everything would go to fit among a lot of other components. The guys who came out (I forget their names, sorry) were great. Explained everything, careful, and did a great job. Super happy with the finished product. Thank you, KJB!

I made an appointment with them for 12pm with a 2 hour window. 2pm rolled around and I still had…read moreheard nothing so I called and was told I would be called right back. Another hour passed so I called again to which I was greeted with a story about his truck breaking down and having to transfer equipment etc and tells me that he just walked back into the office and "I haven't even taken my coat off". 1. Why didn't you call me at all to tell me this and explain the delay? I sat around for 3 hours with zero communication from them. 2. Why are you back at your office and not at my house? You can't expect a customer to sit around all day waiting on you without communicating and giving them the opportunity to reschedule. It's 12pm on a Thursday during the work week so you do not have respect for other people's time either. Unprofessional!!! I cancelled and will be using someone else!

Always courteous...always on time...always does a great job for me from yearly cleanings to dryer…read morevents.... Tedd always goes over my chimney with a fine tooth comb and makes sure there are no problems with it before leaving. Safety first!!! Honest, trustworthy, excellent service and reasonable prices. PLUS.....always cleans up which is an extra plus. I would definitely recommend him

This was my second gas fireplace I had installed in my home by John. 3 years ago he did one in my…read moreliving room which I reviewed 5 star. This recent one was a replacement for a 30 year old gas stove in the family room. The price for the fireplace and installation was the best around. It was installed and working in hours and his workmanship, as usual was quick, clean and complete. He secularly sat with us to explain everything and welcomed us to call if any questions in the future. Would highly recommend them for sale and service. Professional, friendly and honest.

Wonderful customer service. I needed to replace my vent free gas fireplace and Frank helped me with…read moresize and selection, gave an accurate estimate and timeline for installation. The install was done quickly and fit to my wall space. The fireplace is the perfect complement to my family room.

Our initial home inspection last year did not include the chimney and we really wanted to start…read moreusing it this holiday season. We needed a chimney sweep + inspection. Pete's company was thorough, professional and very reasonably priced. They showed up the next morning and completed the job in a reasonable amount of time. We used our fireplace that night and very happy with the results. I would recommend.

Pete responded to my inquiry right away and let me know when he could come over. He came right on…read moretime with all of the equipment he needed, and did the job thoroughly and efficiently. I just moved so this was the first time I had the flu inspected. He cleaned it , let me know what he found, explained things well in ways that respected my intelligence without assuming I know anything about chimneys (which I don't! Well I know a little now ha ha). He told me how to use it without getting smoke in the room and what to do if that happens. Pete is knowledgeable, friendly, helpful and very professional. I recommend him highly!

Excellent service and reliable repair work I Used this…read moreservice after trying a different "fly by night" chimney/fireplace repair company. Mr. Chimney was efficient and very professional. They didn't have the chimney cap I needed in stock but ordered one and returned a few days later and did a great job. I would certainly recommend them and also advise against any other companies saying they are chimney/fireplace repair services- or using similar names. Mr. Chimney is the one that you WANT to use !

Tech came out in his own vehicle and had no uniform on, but we were expecting him so we let him in…read more Did an ok job actually sweeping the chimney, but when he used his shop vac it must have had a defective (or no) filter because he sprayed a fine mist of soot over every surface of the house. We didn't notice until he left and we started to notice. We sent Mr Chimney photos and emailed, called and texted and were told "we'll get back to you..." but they never did. We are disputing the $188 credit card charge in hopes of recuperating some losses. I will NEVER use these people again - TERRIBLE customer service!!!

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

We have been using McNamara for years. They redid my fireplace over 15 years ago. I use them for…read moreheating and air conditioning as well. We have tried others... but never great the great service of McNamara's! Prompt service, reasonable, knowledgeable.... Outstanding. We recently had our furnace service by Brandon. He was exceptionally knowledgable. Supplied us options, and details. It is a pleasure to have someone like Brandon in your home. Would highly recommend McNamara's

Unresponsive; service horrific Not worth any price charged, Fireplaces don't last and poor…read morequality to boot

horrible , scammer, i have tried to recoup my money, he destroyed our chimney cap and created…read moreleaks. we called him back and he claimed he would fix it.never did,. we had to hire another company, and they took pictures of all his damage. (cost $1200 from his damages). they come to your home, one idiot goes up to the roof to destroy your chimney, while the other scammer joe rappa keeps you busy explaining all the work they will do . he didn't even have a chimney brush to clean with. please do not allow him near your home. his phone numbers are 1 844 322 vent and 631 983 9576, you can never get through to him.

We had the same experience with "Joe" today.....straight from the other reviews, he has now made…read morehis way to Upstate NY!!! Joe did the same routine as explained, two men showed up, one talked to my husband, the other "inspected and took pictures". We were told a pipe collapsed, and we need a new one, quoted over 2k. Something didn't sit right with us, we "googled" and found other reviews. We confronted "Joe", he claimed he wasn't associated with that company. We asked him to leave our property. DO YOUR RESEARCH. Hire LOCAL. TOO many red flags, from communication, to not showing up when scheduled, to the constant talking to get you confused.