I visited Barnes Tag Agency to handle an out of state title and registration transfer along with getting a Real ID. I had checked online beforehand to make sure I had all the paperwork, which made the process smooth once I reached the window. They don't use a ticket system, so you simply get in line and wait for an open window. There were three people ahead of me and all three windows were already helping customers, so my wait was about thirty minutes. While the line moved steadily, I couldn't help noticing an elderly man and another customer who seemed to have back issues. A number system or electronic sign in would make the experience more comfortable for customers who have difficulty standing as they could grab a number and have a seat to wait to be called.
Once I reached the counter, the vehicle registration and title transfer were quick and easy thanks to having everything prepared. I got the plate same day which was nice. The title will arrive in mail, or I could have chosen the electronic version.
After that, I went to the next room over for the Real ID. There was a sign in tablet, but no one else waiting, so I was seen immediately. Even so, it would be much more convenient if both services could be handled at the same window instead of having to start a second process.
Unfortunately, I learned that my birth certificate still has my maiden name, and because I never changed my name back after my divorce in 2004, my current last name didn't match. They required a marriage certificate, and I was surprised they wouldn't accept my Social Security card since it shows my current name. I asked about using mail or other documents, but those weren't accepted and was advised they need a marriage certificate. I left without a Real ID and will need to return once I get either a copy of the marriage certificate or my divorce decree, which the website says is acceptable but wasn't mentioned during my visit. It's frustrating, but ultimately not their fault that I missed that requirement.
Despite the hiccup, the staff were friendly, patient, and genuinely helpful. I watched one employee wait while a customer ran out to his vehicle for paperwork, and she even waited while he called his insurance company to have an authorization letter faxed over. Many places would have asked him to step aside, but she made sure he was taken care of.
Overall, Barnes Tag Agency offers kind service, efficient processing when you have your documents ready, and staff who go out of their way to help customers. With a few updates to the waiting system, it would be an even better experience. read more
