I purchased a compression tester that was like $35 that turned out to be defective. When I returned…read moreit I was told that I would be charged a 20% restocking fee if I didn't trade it out for another one. I of course had decided to buy one of a better quality and was not going to trade it out for another one there. How can they be allowed to charge a 20% restocking fee in a defective item? The fact that it's defective should immediately mean that the customer should suffer 0 loss. They are not restocking it, or at least I hope they are not. And they should be compensated through their distributor or product representative. In my eyes that is essentially blackmailing their customers. It's you either keep this tool that has already proven itself to be of low quality or you pay them 20%. Had it been for use in a vehicle I would have purchased I higher end tool to begin with. But it was for a lawn mower, something I didn't work on very often so a lower quality tool would have been ok. Until that toll just flat didn't work right out of the box. At that point it immediately became clear that Harbor Freight diagnostic tools where not of a build quality that could be trusted. The tool was not being returned because I changed my mind, because I didn't pay attention and bought the wrong thing or for any other reason that could be attribute to myself. I can understand a restocking fee for customers changing their mind and returning an item, or because they didn't do their homework and bought the wrong thing. But to charge a customer 20% on a defective item because they chose not to attempt a repeat and went with a better product? To charge a customer 20% in a product they are going to be credited for via their product rep or their distributor (and if they are not it's either their choice or they didn't negotiate being credited the fault and defective merchandise when they negotiated the contract with their distributor). To charge a customer 20% when they walk out of the store with nothing? To make the customer financially responsible to you when the product you shelved and then sold them with the express understanding that it would work and it didn't? Any other company would want to see their customer walk out of their store whole, happy and satisfied. Instead Harbor Freight sees fit to charge their customers 20%. And when contacting customer service I was told a would be hearing from a supervisor. When I didn't I began calling and emailing customer service, for over a year with over 20 phone calls and at least 50 emails after being told that a supervisor would be in touch and they never were they proceeded to ignore me until I stopped calling and emailing. Feel free to Google asking if Harbor Freight charges a restocking fee when returning a defective product. It's a fact! They are made whole through their product reps or distributors and they still make their 20% profit by charging the customer a restocking fee on a defective item. HOW CAN A BUSINESS RIGHTLY CHARGE A CUSTOMER FOR RETURNING A DEFECTIVE PRODUCT?

Hubby likes this place for hand tools…read more Hubby is an engineer, genius mathematician & knows geometry stuff. For someone so smart he can't keep a tape measure around. Anyhoo, he constantly needs new hand tools bc they always are disappearing. Since we bought our house here in Florida, he has bought many new tools here as things are quite different. First of all, our home here is stone, our farmhouse is wood. So he needs different stuff. Also, we have giant palm trees and that calls for a "bush wacker." We bought one here but it wasn't that great he says the machete he purchased at the Farm store is much much better. If the zombie apocalypse happens, you def want the bush wacker from the Farm store. It's sharpe enough to wack palm trees off and/or behead zombies. Lessons from the Zolor. Recommend.

All your needs for home improvement, Great pricing on appliances paint, and lumber…read more The employees are very helpful, friendly and informative. They have multiple programs and assist you in saving money for military discounts to being a Pro member. Whether you're a professional, or a person who likes to do things on their own this is the great place for you to purchase all your needs.

Went to pick up soil. Got the receipt inside, I go through the drive through 3 times, no one is out…read morethere (they have to load you up). I go in to get a refund and the lady has an attitude. What a joke. Recommended if you like people wasting your time.

Restrooms closed to customers. If a business wants my business. Provide this service…read moreShould be a requirement for business lic

Had a standout visit to Ace Hardware this morning about 1030 am. I didn't catch the associate's…read morename; he seemed younger than the other staff and was incredibly knowledgeable...honestly not something you always see, even at Home Depot. He explained why PVC primer is essential for the glue to work and walked me through brushless vs. other drill motors. I ended up with a brushless drill, and he helped load everything into my car. If you want real help from someone who knows their stuff, this Ace Hardware delivered.

We rented a trailer here to retrieve an antique I purchased 7 hours drive away…read more We have rented here before, this was actually the second rental, as the first time we rented here everything went well so we decided to rent here again. The gentleman that works here was very helpful, walked us thru the whole process & told us to return the trailer with his 24/7 self serve return whenever we liked as he is closed on Sundays. We picked up the trailer, picked up the antique & returned the trailer with no issues. However, the return did not process bc the web site was down. Another causality of the Digital Matrix apocalypse. Oopsy. Digital doesn't work without power derp derp. We prefer his wonderful customer to customer personal service better anyway. Glad to still have that option available ;) Will Return.

These people are awesome! The entire staff is incredibly knowledgeable, helpful, and professional…read more The delivery drivers are courteous, professional and timely. Moreover, their prices are very competitive.

From the owner: We are a leading building materials supplier and lumberyard in Pensacola, FL offering construction…read moresupplies, roofing materials, and lumber products. Visit today and experience the Dufrene Difference—where quality, expertise, and community come together seamlessly. Dufrene Building Materials, a family-owned business along the Gulf Coast, has been supplying top-quality building materials since 1955. We offer an expansive selection, including electrical supplies, masonry products, roofing supplies, home improvement items, woodworking accessories, small generators, and more. Our knowledgeable staff is dedicated to providing exceptional customer service and expert advice to help make your DIY projects, construction, and renovations a success.

Love Ollie's. Such great bargains on brand name food, beverages, clothes, etc. Definitely will…read morecontinue to shop here

I love Ollie's, the finest mess store in town! They do not claim to be beautiful, just cheap. The…read moreemployee's do their best which is more than I can say about other stores. The manager helped me get two different items to my car, an air conditioner and a twin mattress. Try getting those elsewhere with a smile and some jokes. All retail employees deserve respect!