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    Barlow Buick GMC

    2.9 (40 reviews)
    Closed Closed
    Updated 2 weeks ago

    Services - Barlow Buick GMC

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Barlow Buick GMC Photos

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    My car died unexpectedly. I had it towed to Barlow Buick on a Wednesday. They said they were really busy and would not be able to look at my car until Monday. They called me early the following day saying my car needed a new engine for 6000. My car is a 2015 Buick, no prior issues. I am convinced they did not even look at my car. Instead they gave me the most expensive option to fix the car. I had to pay them 160 for looking at the car. Then I got it towed to a place near by and they fixed my car for under 100 dollars. It was a issue with the gas. Do NOT use their mechanics. They are lazy and money hungry. I called today requesting refund. Still waiting to hear back. I even said I would trade the car in and buy a new car from their dealership and they offered me 200 for my car.....

    My wife's new car from Barlow GMC. She loves it and we love the Barlow dealership!

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    2 months ago

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    1 year ago

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    5 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    5 years ago

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    6 years ago

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    10 years ago

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    7 years ago

    Worst car service ever. What was supposed to be a one day job turned into a week and cost twice as much as orginally quoted.

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    10 years ago

    I only go to Barlow for my Buick service. The staff is very customer service oriented, the work is great and they never disappoint!

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    Barlow Buick G.

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    11 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    7 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    10 years ago

    2hr wait for a scheduled 20min oil change, ridiculous!! If you use the Service Dept at Barlow, plan on wasting half your day there!

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    10 years ago

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    13 years ago

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    10 years ago

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    10 years ago

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    10 years ago

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    10 years ago

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    10 years ago

    Always totally pleased with this dealership. They are caring people who get the job done!

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    Barlow Buick G.

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    10 years ago

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    12 years ago

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    10 years ago

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    Ask the Community - Barlow Buick GMC

    Review Highlights - Barlow Buick GMC

    Vivian was able to answer all my questions and really eased my mind that I was purchasing the right vehicle!

    Mentioned in 2 reviews

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    Woodbury Nissan - Nissan Altima 2024 SR

    Woodbury Nissan

    (88 reviews)

    I paid a significant amount for a diagnostic test. I was told the amount would go towards the work…read morebut it didn't. I left a review & was offered a discount for the confusion, with an apology. I asked for a more updated price & was told I would get a phone call about it. I made it clear I wanted the work done just wanted to be sure I came with the correct amount. Didn't get the call back. I decided to go to Penn Muffler where they do NOT charge that astronomical diagnosis fee AND they gave me an itemized estimate! Needless to state I had the work done at Penn Muffler! I was not valued as a potential customer...

    Epic breach of customer trust!…read more I am providing this review to document specific, verifiable events for the benefit of other consumers. Based on my experience, customers should carefully review and question all service recommendations made by this dealership's technicians. Given that dealership service pricing is typically higher than independent repair shops, consumers may wish to consider alternative service providers. Just the facts: * June 25, 2025, Woodbury Nissan Service replaced the vehicle's drive belt at a cost of slightly over $200. * Dec 30, 2025, a Woodbury Nissan Service technician (Francis K.) recommended replacement of the same drive belt for an estimated cost of $225. * Six months after the original replacement was performed by the same service department they are again suggesting replacement * After service, I contacted Woodbury Nissan Service and spoke with a service advisor regarding this recommendation and their conflicting paperwork from the past two service appointments. I was asked to return to the dealership that Friday "any time" so the advisor could review the issue. * I rearranged my work schedule and returned to the dealership on Friday as instructed but upon arrival, I was informed that the service advisor I had spoken with was not working that day. * Other service advisors were unfamiliar with the issue and could not provide immediate clarification. * At the time of my visit, the waiting area was full, with overflow seating extending into the showroom. I was able to obtain one of the final available seats. * After observing that the service queue extended several hours, I approached the service advisor who had taken my keys to ask about the "quick look" status. I was informed that the vehicle was unlikely to be reviewed any time soon and was asked to return on another day for evaluation. Are you kidding me??? Obviously my time is less valuable than yours. Reasonable Conclusions: * Based on the service records, recommending replacement of a drive belt that was replaced by the same dealership approximately six months earlier indicates a failure in record review, diagnostic accuracy, or internal communication unless they attempt to double dip on the same job. * The volume of scheduled vehicles relative to available service capacity suggests persistent overbooking and an inability to manage routine workflow demand. * Customers may experience extended wait times and repeated visits resulting from unresolved issues or internal process breakdowns, indicating insufficient consideration of customer time. Please refrain from posting a generic management response. This review is intended to document events for other customers rather than solicit an apology or follow-up outreach. The expectation is that service recommendations and documentation provided by dealership staff accurately reflect the work performed and the condition of the vehicle. You failed.

    Barlow Buick GMC - car_dealers - Updated May 2026

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