I brought my dog to BarkSuds on December 26, 2025, and unfortunately had a very concerning experience. After returning home, we discovered a deep cut on the paw pad of her right hind leg that was actively bleeding. This injury was not present before the appointment. Since we don't wear shoes at home for sanitary reasons, we also wipe our dog's paws after every walk, which means we inspect them multiple times a day.
No one at BarkSuds informed us of the injury at pickup. When we contacted the business that same day, the owner, Shelley, insisted the injury could not have occurred at their salon. She explained that her staff would have reported it and that she would have seen blood on the camera footage. However, her explanations failed to address the timing of the injury and the veterinarian's confirmation that the cut was consistent with a sharp object
The vet also noted that our dog's ears were still wet the day after the grooming appointment and raised concerns about the risk of ear infections. Shelley also repeatedly referred to our dog as "he" despite multiple corrections, which is a minor mistake on its own but reflects a greater lack of attention to detail. Taken together, these issues leave us with little confidence that the care or the investigation was handled thoroughly.
We attempted to resolve this matter privately and amicably, requesting only a service refund and a reimbursement for documented veterinary expenses. The total was under $150, yet BarkSuds declined to take any responsibility. Given the lack of attentiveness and accountability, I cannot recommend BarkSuds to any pet owners. read more