Booking was easy and communication started off great. I let the groomer know I was running a few minutes late, and she was fine with it. Drop-off went smoothly, and she told me she'd text 30 minutes before my puppy, Olive, was ready. I got one update at 9:25 AM saying Olive was doing great--but then nothing.
By 12:18 PM, I still hadn't heard anything, so I messaged to check in. That's when I suddenly got a message from a different number, saying I had missed texts (which never showed up on my end). I even sent screenshots proving this, but the groomer insisted it was my fault and accused me of deleting messages--completely untrue and unnecessary.
Despite my clear communication, she charged a $60 late fee and refused to release Olive until I paid it. There was no apology, just blame and attitude. She also gave conflicting reasons about why the delay was a problem--first claiming she missed another grooming appointment, then saying it was a doctor's appointment for her son.
The grooming itself was fine, but the customer service was shockingly poor. I won't be going back. read more