I added a photo of Georgie to freshen your memory. We bring him in every 3 months. This was #4. I was quoted $80 this time, with a $10 tip. 80+10=90 $90. You stated this was an old injury. Fortunately we had a vet appointment right after your appointment. So I do have documentation of his injury. She said it appeared you rushed with the sheers. I wanted the public to know how you treated my dog. We trusted you. Look again, we had an appointment. 7/3 @10:30 read more

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We take our dog in to have nails ground, she is very fearful, first time was the owner and it was great! Last 3 times we got different people, one did great, the other 2 did horrible jobs. We paid to have them ground and one girl just zipped them off flat and left them sharp , the last one didn't seem like she knew what she was doing read more

They are supper friendly great with Rottweilers, very affordable, easy parking and right off the main road 507

So I have two Westie-Shih-Poo mix pups and I took them to The Pet House. Hannah was their groomer and she did a SENSATIONAL job. Much better and much less expensive than PetsMart. I've seen a couple of negative comments and all I can say is that sometimes you get better treatment when you treat people that way you'd like to be treated. Everyone there was helpful and friendly and my dogs were very happy and relaxed when I picked them up. My advice? Make your own judgment instead of reading about what other people have to say. My grandma used to say you get what you pay for and I agree 100%. Prices on everything have gone up and we can't expect these folks, that work their butts off, to not have been affected. If you feel you've been wronged, try using sugar instead of a stick. You'll get much better treatment if you use sugar. read more

This place used to be our top choice for getting our three fur kids taken care of...no more. Things have gone downhill and prices went up over the past three visits...not the business model or strategy I'd pursue. Just my humble opinion: Recommend you visit this place and make your own assessment before you make your decision to bring your fur kids for care. Not a lot of positive to share about the staff's skill sets or the overall customer service experience...as far as cleanliness as of today? I'll leave that up to you to decide if you walk that path. Final Volley: I'm a disabled combat Vet w/ 26 years of service to this Nation and my fur kids are my service friends (animals) and family now. I'm not one to complain about life's dealings, but I expect them to be in good hands and will light up when they are not. Pursue with caution. read more

Wow $100 late fee!!!!!!! Yes I was late! No I wasn't $100 late. Have had my dogs groomed in yelm for 30 years. Definitely won't be returning here! Ohhhh and after receiving my 100 late fee Cash only! Hummmmm. I was born at night just not last night. Hope someone has a good time with my hard earned money read more

After having my dogs hair cuts at other places the pet house has truly amazed me with the work they have done on my mini schnauzer Athena read more

The Pet House - My baby - Pet Services Near Me - McKenna, Washington

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The groomers here always do an amazing job with my little guy! I have been seeing them for years now and it's always been a wonderful experience. Staff is friendly and they know what they are doing. They are so gentle with my lil pup and know how to cheer him up! 10/10 would recommend a business that truly cares for our pets! read more

My 10 yr old Border Collie was groomed for the first time last year (not at The PET House) and it was a miserable experience for her. I explained her needs to them, and was ignored. They shaved her (badly), to bare skin in places, razor burns in others and they shaved off her nipples - no kidding. So this year I chose to book early with The PET House as they came very highly recommended. And I couldn't be more pleases! Her cut is beautiful, no lumps, bumps, bruises, abrasions or limps upon pickup. The nice lady who groomed her explained how she took things step by step to make sure my girl was comfortable and had a positive experience. Highly, highly, highly recommend and will no longer go anywhere else! read more

Worst experience ever! We made an appointment for two dogs.  Arrived on time, and as instructed, rang the doorbell upon arrival. No one answered.  Finally, after three attempts, a woman appeared with a mask around her neck.  She looked at me,  and upon realizing I was Asian, threw her mask on. When I informed her of my name and that I had an appointment, her response was less than friendly. A family member has a compromised immune system, so out of an abundance of caution, I asked if the groomer wears a mask while handling dogs.  Her entire non-verbal behavior became hostile. She said her husband just had a kidney transplant, so it was okay not to wear a mask.  When I insisted on safety, she became aggressive and practically slammed the door in my face saying, "Take your dogs elsewhere." ​ read more

Roxanne and her staff are THE BEST!! My little girl is 16 years old and suffers from severe hip/joint pain. She is easily stressed but Roxanne always does her best to accommodate our schedule & keep her calm. I am a long time client and because they are SO AWESOME I make the hour drive to be a forever client..... read more

The Pet House - Pet Services Near Me - McKenna, Washington

Considering she left our mini poodle with cuts all over himself and she was super rude to us! I have never had such a terrible experience with a dog groomer. He was literally BLEEDING and had scabs from her grooming and her excuse was that he "moves" too much. We've been taking him to PET SMART which you would think would be worse than someone who specializes in this and NEVER had an issue. She's super aggressive and confrontational. She has no business being a dog groomer. read more

I won't take my 2 mini Aussies anywhere else! Jenna hands down is the most talented groomer around. She takes such pride and treats the animals right! I don't ever worry about my little boys in her hands! And they always look great!! Call today and make your appointment at The Pet House with Jenna!! read more

The Pet House - Pet Services Near Me - McKenna, Washington

I had tried other grooming establishments in the past and had mixed results. When my daughter was still at home, she started working for Pet House and told me to give them a try. Pet House is a little hole in the wall establishment that mostly the locals know about and I really like it that way. We always get our dogs into the groomers in a very reasonable time frame and they always come out looking great. Roxanne and her crew are fantastic. Even though my daughter has moved on and no longer lives here, they still treat us like family. I won't go anywhere else. Thanks for all the love you've shown our pets and the community. Gunner, Bella and Melie. read more

Not a good place to have your dog groomed. They literally shaved my Great Pyrenees beyond recognition.

Our dog loves coming to see jenna and Cheryl I believe! Always great staff! We will keep coming back!!

Took my three dogs in for a spa day. Called to check on them and was told they would be ready in about 30 minutes. Then was told to bring cash as their credit machine was not working. I told them I wish they had told me earlier as I did not have the 200 cash on me. She said to go to the bank and get it. I tried to tell her I was not from here but from the puyallup area when she said your dogs cuts are free and hung up on me. When I picked up my dogs, I gave the girl who groomed them a $100 tip as she works on commission and it was not fair for her to not be paid. The owner said she was going to take the tip from the girl as she was eating the cost of the grooming. How sad that the owner felt the need to take the tip from her employee. I told her I could not believe she would screw her employee like that and was told she screwed her employees and they liked it. Not my kind of business I want to be associated with. I would love to have the girl do my dogs on the side as she did an amazing job. read more

Great grooming Salon. My poodle came home smelling and looking AMAZING. Finding someone to groom a poodle the right way is very difficult, but I finally found the spot. I will take my dog to the "Pet House" from now on. Great job to the staff. read more

Both time we have taken our dogs here they've done a fabulous job! Very friendly staff.

Had an extremely unsatisfactory phone conversation with one of the groomers just now. As a regular every 6-8 week or so customer for about the last year, I had been satisfied with how they groomed my white miniature poodle. Following his last grooming on Jan 23 2018, I had talked with someone there just to let them know that my miniature poodle had developed numerous small abscesses on his belly by the next morning. They said they would let the groomer know. When I called today to make another appointment, the groomer got on the phone to speak with me about it. She became quite defensive despite me saying several times that I only wanted to make her aware that there had been a problem the last time. I tried to explain that I wasn't blaming her or saying she did something wrong, only that it had happened. As a veterinarian, I treated him and he healed up fine with so I wasn't concerned about that. Just wanted to provide feedback and bring it to her attention that something happened differently after this grooming compared to all the other uneventful groomings. When I was practicing I did appreciate clients providing me feedback. It's always nicer to get positive feedback but I wanted to know if things didn't go as well as hoped or planned too. He had gone in there that day with no problem and developed his infections right after being groomed there. She refused to even consider the possibility that the grooming played any part in it and implied that something must have happened at home here, that he must have gotten into "something" that night and even that I wasn't using the right antibiotics on him. Her attitude and tone became increasingly confrontational and unprofessional. I wasn't upset that my little dog had developed a problem after the grooming but did became upset by this conversation. They have lost me as a customer - I would not let her handle my dog after this conversation and will not be going back. read more

Was looking for a groomer near us, they were able to see a new client the next day! When my baby came home beautiful AND happy I knew we have a winner. The people were upfront on all costs including late pick up fees, are professionals and treat your pet great. Will definitely recommend. read more

I have taken my dogs here for a few years without issue. Today, I brought my dog in and 5 hours later he still isn't done. When I asked when I could pick him up I got nasty attitude from the groomer and was basically told I should know better than to expect my dog in a reasonable timeframe. I won't be back. read more

Price was not as quoted when I picked my dog up. Was told I was quoted the "starting" price when I made the appointment. If price is going to differ from quote, shouldn't that be discussed at drop off or okayed before doing the service?! read more

Great people!! Always accomodating my schedule and the dogs love them!! I have a golden retriever and a black lab. The black lab tends to break out of kennels and chew leashes-lol, does NOT like to be confined, but Roxanne always takes care of him and he loves her! I wouldn't go anywhere else. read more

Seriously.... $45 to bathe a short haired dog? Yikes on that price. Had we have known it would going to be that much I could have done it at home. read more

They have always done an excellent job with our dogs! We have been going there for years. Staff is nice and friendly. The prices are great! read more

They do a good job but they charge late fees even if they finish and call you every 10 minutes with threatening calls. No thanks I will go somewhere else and I have gone here several times but they must have some new person or have changed there ways read more