Horrible dealership. I bought a used truck from them and 3 days later it started knocking. They looked at it and said nothing was wrong. Even after I showed them a video of another truck making the noise and how to fix it. 1. They offered to fix it at my cost. 2. Sell me a $5000 warranty for 3 years. After I said that wasn't acceptable they refused to speak to me anymore. read more

This dealership is the family owned type in which nepotism is king, this allows people who normally would not be allowed to work with customers the ability to do so, as a result, the service is bad, the level of disrespect shown to potential customers is immense, you are unable to even complain about said treatment as they believe their right to act like they do is more important than your rights as a consumer, you know the type, plenty of other places to shop thankfully read more

Experience purchasing our vehicles was great. The service work and customer service after was horrible. Purchased a used Denali in April 2016. The website listed the vehicle having 89k miles, a couple days later when we went to test drive, it had 94k. Joey stated that he had been driving the car back and forth. After the test drive, we asked about a squeaking noise coming from under the hood, Joey said it was probably the belts because sometimes they squeak when sitting for long periods of time. Well, how is that possible when he had just told us he'd been driving it?! Joey had fed mechanic come out and spray the belts. Fine, we still agreed to purchase. Along with purchasing a 2016 Sierra. Two salsa in one day. Took the truck home...still squeaking. Called Joey, he said to bring it in. We did, turns out it was the alternator, so they replaced it...no cost. Keep in mind, we live two hours away... In September I was told by another shop that my tires were bed (no bald, but something to do with the inner tires). Also, the AC was blowing hot air, there was a delayed start, the emergency break was not working when parked on a hill, the defrost wire on the back windshield had fallen off, and the back up camera wouldn't work (sometimes). We called Joey and he told us to bring the truck in and he'd take care of us, but we'd have to leave it because there were a lot of issues that needed to be checked. We dropped the truck off on a Friday night, and paid for a rental out of pocket. Didn't hear anything until Tuesday evening when we called. The mechanic said he was just getting ready to pull it into the shop to look it over. i called Joey back a few hours later, he went over an email that he had sent. He stated that tire tread was good, and recommended that I take my car elsewhere to be serviced. Said that the e brake was working fine. I asked if he tested it on a hill like I did, he said No...flat ground. He then told me that maybe I didn't use it right, and he would physically make a video of him testing it and send it to me (well of course the car won't move as easy on flat ground vs. a hill). He also said that the AC was blowing hot air and they were going to look into it, they were going to fix the defrost cord, and he noticed the delayed start, so they'd look into that as well. and that the backup camera wasn't worth repairing if its only happening sometimes. So out of my six issues only 3 would be solved. The next day he calls and tells me that they would replace the batter and recharge the AC for 250.00. I explained my frustrations because I didn't feel it was fair for him to tell us 'he would take care of if' to turn around and fix the issues for a high price. The ONLY reason we drove two hours out of our way to your dealership and paid 250.00 for a rental was because we were under the assumption the issues would be fixed at no cost, being that we've only had the car for five months. Joey then said he'd do the two repairs for 210.00. I declined and came to pick up my truck the same night. Never will I reccommend this dealership, and I will be writing this review online. I am so disgusted with the way Joey did business. Seems as Though once he sold us the cars he didn't care about us after. I came to your dealership based off of the reviews I read online. Hopefully your future customers don't have the same thought process as me because I will be sure to post my feedback to the public. read more

Beware. I bought a grand am from here and it broke down the very same night I got it. Then looked at it and they lug nuts did not match on the car at all. They said it was new when I bought it. This was years ago. I haven't been back since. I went to Capitol Pontiac in Richmond instead. read more

I had an appointment that I secured with the Vice President/Salesman Joey Fore to test drive a used vehicle. During the phone call I told him my full name, that I was local buyer, the name of the person who referred me, and that I would be there during my lunch break (2 hours later). He said he would see me when I got there and he would pull the vehicle out front and have it ready for me. Once I arrived I was told there was a person test driving the vehicle and that she was most likely going to purchase it. I was also told the person had arrived there 5 mins before me. I feel that I should have been notified before I made a special trip to the dealership. When I told him that I wish he had called me he simply said he did not have my phone number. When I asked if I should hang around and wait to see if it was indeed sold he said he would call me if the sale didn't go through and said "your name was Jessica right?" Wow so not only did he not get my number, he also didn't get my name? I would have been happy to place a deposit hold on the vehicle had I know that he was not going to hold it for me until my appointment but I was not offered that option. I feel that my time was not valued by Mr. Fore and for that reason I will do not recommend this dealership. read more