I have used A & M for about 6 years. The staff is wonderful, and they always seem to get me in on a…read moreshort notice if they can. I would highly recommend them.

Three things matter when it comes to auto/truck repair: Skill, Experience, and Honesty. A&M gets…read morefive stars for each of these three. A&M has earned my trust. I appreciate their work and their 'bench-side manner.' By that, I mean they brief you on the fix by carefully explaining their findings and the actions they took to remedy the problem. My many thanks to Eddie and both front-desk ladies. They know what they're doing and they how to run an ethical and trustworthy business.

When I went to pick up my car, it wouldn't start because the service staff had drained the battery…read more To throw salt in the wound, the work done on the frontend caused a metal-on-metal, grinding noise soon after we left the premises. Not going back.

Unfortunately I have had mixed results with the Kilmarnock Auto Clinic. When I have had oil changes…read moredone while I waited they were very good. But when I have tried to schedule more involved work, they scheduled the work without having the parts, even though they knew specifically what parts were needed. I was left with the feeling that they did not care about my business or my time.

Took my truck to have 4 new tires installed. They cracked my chrome wheel and told me the wheel was…read moremanufactured cheap. The owner takes no responsibility for the employee's work. This guy has no morals just excuses. My wheel will cost over $700 to replace. This place is no good. The employee rushed it and messed up my wheel plain and simple.

I took my boyfriend's vehicle for inspection today at this location. This is where he takes his…read morevehicles for years with no issues and prefers to take them because he trusts them through the years. After an hour, I was called to the window and was told that the vehicle was rejected. I said what? The lady with the short light hair at the window said that the computer said it was rejected before and that it could not pass. I said for what? She said he put down front brakes but, for some reason, scratched it out...I said I have no idea. She giggled and said yeah you waited long for nothing. THAT was not funny, but I said I would call my boyfriend. As I was walking out to the car I called him at work and he said the car was never rejected or had a rejection sticker on it...I said I was thinking the same as I was calling you because we were in Richmond yesterday. The sticker on the vehicle was till 7/31/2025, and as I was getting into the car, there was NO sticker on it. NOTHING. No rejection sticker... I walked back into the shop and asked the other lady with the long brown hair at the window. Why is there no rejected sticker on the vehicle. She said to go into the garage and ask. I said, who is the inspector?? She explained who he was and I walked up to him and asked why is there no rejected sticker and why did you scratch off on my reciept front brakes when you told them to tell me that?? The sticker was valid till the end of this month and it's the 29th...His name is Michael R Baughan (I'm assuming the owner or one of the family member owners) he kept saying I dunno. I dunno. I'm just doing what the computer says. I said this vehicle was never rejected. It had a valid sticker on it. I said why can't you put the rejected stick on it at least so i do not drive without anything on the windshield at this point? I then said there's something wrong with this whole situation. and continued saying that my boyfriend has only been coming to this shop for years with his vehicles... I can not drive this way. He walked away from me. They were closing up shop before 5pm. Apparently from sitting in the waiting area for over an hour, the receptionists kept telling people on the phone or who walked in that they will be closing earlier again today. Guess they don't want to work or whatever the reason or reasons are, I left and went straight to NAPA down the street to grab brakes. This is ridiculous. I am not sure if it was because I was a female and I was being profiled which wouldn't be the 1st time in my life, instead of my boyfriend doing it, but not giving me a sticker and charging me on top of it seems illegal to me....If you look at the 3 pictures I added to this review you will see that the 1st pic shows how he scratched off what he wrote on the yellow copy. The 2nd one is the actual receipt charge of $20 AND the 3rd pic states equipment inspected: OK with Xs straight down. BRAKES has an X under OK... Now you tell me WHY I had to have this terrible experience when his paperwork says otherwise? It's funny because there were people who knew him at NAPA when I walked in there to buy the brakes and had never seen this before... you either PASS the vehicle OR you reject it. You do not send it away with NO sticker on it and charge the customer on top of it. I'm pretty disgusted in how they handled this, and my boyfriend said to check at home to find the receipt from last year. Sure enough, I found it. Look at pics 4 and 5...Ironically, last year, the vehicle DID pass exactly a year ago today. I seriously hope no one else has to go through something like this. It's horrible to think what their reason or reasons were,.mistakes happen or maybe he decided to be dishonest, but this just blew my mind how they treated me and BLEW my entire day where I can not use the vehicle at all. Thanks, I really needed this on my day off... PS photos for some reason are not being post in order of review but I'm sure you can figure out what headache I went through

We were new to the area & just realized that our truck inspection was overdue. They have "first…read morecome, first serve for inspections M-F. They suggested that Wednesday and Thursday less demand days. I was there by 7:50am on Wednesday, 3rd in line & was done & pulling out of the parking lot in 1 hr. I could not of asked for better service! I will take our automobiles here when needed for service.

These folks just do such a great job every time I go. New tires this time and they rocked it…read more Professional and Polite. A real joy to work with.

They are honest and reasonable which can be unusual in this business with my own experience. I will…read moreuse them for now on.

this is a wonderful family friendly experienced servicer. Every time we have brought in our…read morevehicles from all our vehicles 2001, 2011, 2014 and a 2022 vehicle, this business and their employees have done an excellent job! They are honest with their service! More than I can say with some other businesses in the area!!

This is the best autobody shop around. Earl has repaired my chevy 2500HD and my son's wrecked Vue…read more He is fast , prompt and reasonable. I would recommend highly.

Excellent. Always does a wonderful job love this company…read more Recommend for everyone to use Tom Hearns Auto Services they're awesome

Honest, kind, fairly priced service. Work is done well, efficiently and quickly. Mr. Hearn's…read morereputation is in paralled.

The service and the staff are really easy to work with and the work they did on our car was…read morefantastic. Super experience and will come back again.