They returned my call within 15 minutes! While they couldn't supply the part needed for my…read morefireplace, they referred me to another fireplace company that could and gave me additional options. I am totally impressed and will highly recommend them by word of mouth to friends and family.

This company is simply amazing!!! Their customer service is exemplary!!! They put my fireplace in…read moreover 7 years ago and they are still available to me if I have a problem an issue or a question.. they are so accommodating. They are kind efficient and knowledgeable and they go above and beyond with their customer service!! I give this company a 10 out of 10!!

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

Great experience from start to finish. They put in granite for two of our bathrooms and our…read morekitchen countertops. Very knowledgeable and we highly recommended Imperial Granite and Marble

I have been remiss in posting a review about this place. About 8 months ago, I remodeled my kitchen…read moreand needed a large amount of new countertops. I wanted quartz, and if you know anything about quartz, you know it can get pricey quick. I shopped around to almost every store in town that was Google-able. I went to a giant warehouse near downtown where you can look at huge slabs up close and in person and, of course, found a really expensive stone that I just loved. I took this picture to many people to see who could obtain it. Imperial could. And cheaper than others. But what really gives them 5 stars is that the owner (husband and wife team) told me she could get a really similar stone for even less. I was wary to buy something I hadn't seen so she made some calls and had the supplier bring a giant slab to her store just for me-- at no obligation! Their storeroom isn't impressive but they do have many large slabs in the back, as well as some remnants you can look through for smaller things such as vanities. And when I saw the new, and cheaper, stone I was very excited. It was almost exactly the same but would save me hundreds, if not thousands of dollars (I cannot remember the exact savings). Since we were behind on our kitchen renovation, I was worried about getting the countertops measured in case something changed. The husband came to measure and was very easy going about the whole process and reassured me small changes we were considering wouldn't be an issue. The installation went well; their installers were very polite and worked quickly. There were a few minor issues that they came back and resolved quickly. Now, the countertops are still gorgeous and there have been no issues. Included with my purchase was a free stainless steel, undermount, very deep and wide single sink. I had originally planned on buying one elsewhere so that saved me another few hundred dollars. I was a bit worried though as I'd read reviews online about some sinks scratching easily but this one does not. And the installers showed me a trick: if it does get a minor scratch, use some steel wool and gently rub it away! When I need stone for my bathroom countertop, I will definitely be calling on them!

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

I have been called by them to reschedule a chimney 3 times. They said they did not have the parts…read morebecause the do not order them until they have conformation. They had that over a week ago.

Technicians and service was good. quality of work was good. The pricing was very very high. Called…read morefor a hot water heater leak. They came out looked at the heater and said it was bad and needed replaced. Said ok and let's replace it. He said we will send a rep out to look at it and charged me$139.00. Few hours later a sales rep came out and said it will cost $5,000.00 to replace it. "WHAT $5000 for a water heater! This was at my mother's house and I her son lives a 1000miles away. So we had no choice but to pay that outrageous price. they did end up knocking 10% off which brought it down to $4485.00. Still was very very high for the service. Even if the hot water heater cost $1500-$1800 you're telling me parts and labor cost $2500-$3000. UNREAL!!!!!

Time again for a service call, A/C just not cooling and running too much. After a good cleaning…read morefrom Yunis Ashkar, things are much better, not running all the time, and keeping the place cool. I upgraded my service plan at his recommendation due my plan only covering furnace cleanings, now I'll get an annual a/c cleaning which will help keep it running efficiently and prevent me from paying big bucks to RGE! LOL Thanks Yunis and Isaac.

Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

We had a wood burning, zero clearance fireplace for 38 years. We got several quotes and chose…read moreFashionable Fireplace, based on their quote which was lower than the others. We also stopped out to their store in Greece and met with the owners son, John, who impressed us with his expertise and character. We were impressed with the fact that they would not subcontract the job, but do all the work in house. They removed the old, very heavy and clumsy firebox and installed a new gas fireplace. In addition we replaced the surrounding faux stone facing with a more attractive cultured stone. We are thrilled with the new look and the convenience of gas over a wood burning fireplace. The owners son, John and his son Kevin, along with a young man who helps them, did the complete install, except for the fireplace shelf. They installed a beautiful stone fireplace in our cathedral ceiling family room. It was a labor intensive process, and they were very careful and creative in the application of the many stone pieces. We cannot compliment them enough for the job they did. They were prompt each day and were very fastidious when it came to cleaning dirt and dust, as the job went along during the day, as well as at the end of each day. They tarped everything to reduce the dust(although it is impossible to keep dust totally out of other parts of the downstairs living area). Leading up to the job, Melissa, the office secretary and Jack, the owner were quick to respond to questions and scheduling matters. We would recommend them if you are looking for an excellent product(Regency Fireplaces) installed at a reasonable price in a professional manner.

FYI: Beware! We called John Fox…read moreTo come Service our fireplace, paid $129 cash The next day the fireplace wouldn't come on the same as it was before they "Fixed" it. We called them back today (the next day) He told us to go "F" ourself Beware!!! John Fox 20 Hojack PK 342/1220-342/3682

As always the staff at Four Winds Chimney is professional…read more Our chimney as cared for and repaired as needed. The stainless steel liner put in several years ago is performing well as promised. The office staff is the best. Thank you.

Four Winds Chimney is amazing and stands out as a leader in the industry. The entire process is…read moreprofessional, efficient and worth every penny. Our fireplace looks brand new and works and feels like a new unit. Very happy customer here.

DO NOT EVEN GET NEAR THIS PLACE!!!! They are dishonest, unethical, and unresponsive when you have…read morea problem with their products once they place them in your home, you can forget that they will provide service for for them. In fact the person I spoke to on the phone, denied all responsibility for the problem I am having, but said he would put me on list in the pile of other requests waiting there, and when I asked for more info, hung up on me, and when I called back. refused to answer the phone. I have called there intermittently since I bought the top of the line wood stove for $4000.00 which I have to have cleaned 4x a year because it becomes obstructed with creosote every 2 months.

Very nice show room and a great selection. There were some issues with installation and had to do…read moresome unexpected prep ourselves but loved how it all came out. Gail Leess-Pittsford, NY

I'm an HVAC/R Service Technician of which while I was out of work recently recovering from having…read moremy Left Hip Replacement, I decided to have Total Comfort do our NYSERDA Assessment. I know there's a couple of shady Companies out there of which will try and sell you, the customer, things you'll not need etc. Total Comfort does not fall into that category. Total Comfort is owned by Ken Kalke he portrays himself with showing that he Honestly Cares while promoting Outstanding Leadership Skills, and the Companies Business Ethics are Spot On. We had Total Comfort do our NYSERDA Assessment, no issues with over spray from the foam sealing, had all air sealing and 14" of blown in insulation installed in our attic. Everyone cleaned up everything when they were done with their job, even vacuumed. The Office Staff are very Welcoming over the phone, you can tell they are genuinely smiling on the other end of the call, they portray themselves with having a caring and compassionate way while maintaining Pride and Professionalism. Since having the rim joists foam sealed, adding the right amount of insulation in our attic, our home maintains the heat properly, also we qualified to replace our light bulbs to LED's, a Carbon Monoxide detector was installed along with a new Smoke Alarm. If you're looking at lowering your monthly Heating and Cooling bills, or are needing your furnace/boiler or air conditioner maintained annually, and furthermore would like to replace your huge conventional hot water tank with a Top of the Line high efficiency tankless water heater, give Total Comfort a call. Let them know I sent you. You will not be disappointed.

When I bought my house back in October, by November I immediately started having issues with the…read morefurnace. I called Ken and he immediately sent someone out since I had no heat. Turned out it was the thermostat. They fixed it immediately at a fair price. This isn't the first time I've used his company. I had them at my old house many times as well. I can't say enough good things about the company. They have always been fantastic! I appreciate Ken and his team.