Cam Li from CPM was exceptionally hardworking and committed to managing our property, especially…read morewhen it came to tenant issues. He responded immediately to us, even on the weekends, to make sure that these issues were resolved. He immediately handled the recent issue that happened in my property.

This place is a total scam. I lived in a home for 3.5 years and took very well care of it. I…read morecontacted Matthew and asked if they have a specific cleaner that they like to hire and he said just check Yelp. I was asking because I wanted the house to be cleaned out correctly. I ended up hiring a cleaner and sent her the list of items that Matthew told me to clean and she did so diligently. Matthew then told me that he was charging me $400 for a cleaning fee because the oven wasn't cleaned. I'm not sure if they expected me to buy a new oven but after 3.5 years of using an oven, some of the burnt areas will not look brand new. At this point I already paid my cleaner $200 and paying $600 to clean the kitchen and bathroom of a house is ridiculous to me and it feels like he purposely didn't give me a recommendation because he wanted to charge me the $400. He sent me photos of little dust particles and the "dirty" oven and said he will be taking out $400 from my security deposit. I pleaded with him to let me into the unit to finish up and he refused. I contacted someone else from the office and he said he will talk to Matthew and guess what he responded with? That he will be deducting another $100 for the overflow of trash next to the bins we put out. I went back the next day and it was still there and it happened to be trash day so that means he collected $100 and didn't clean up extra bags. We had already called for bulk items recycling twice so it was not a lot of stuff. I agree that the house should be cleaned out but it would've been nice to be able to go back to clean the stuff that he told me to clean AFTER my cleaning lady came by. Whenever something was broken, they would only give availability during the week from 9-5pm making it impossible to have someone come over since I was at work. And when they did, it was always a cover up with a splash of paint or mismatched parts. Another time Matthew contacted me saying he never got my rent check and that I had to come in immediately to drop off another one. I left work early and took an Uber from downtown to give him another check and then a few days later he tells me that he found my check and he'll just use it for next month's rent. When I asked him where he had found it, he replied that it was in their mailbox. Where all the rent checks are supposed to be delivered to. I spent so many hours trying to resolve the issue of him taking $500 from my security deposit after I spent $200 on cleaning and he was not only rude, he continued to make things worse by adding another charge. We are in a pandemic and we're all struggling to stay afloat and he does some shady sh*t like this.

Just an update that six years later we are still a satisfied HSM customer. They connected us with…read morea great reasonably priced HOA lawyer when we needed to amend our 40 year old CCRs and bylaws. They connected us with a great insurance broker when our existing insurer raised rates. They've helped us levy and collect major special assessments, and helped us with a 7 figure capital improvement project. They make sure we do our reserve studies, and that we met the new state requirement SB326 around exterior balcony inspections. They have managed our books well and honestly, and kept us fully Stirling Davis compliant.

HSM is a wonderful management company that truly understands the value of service and efficiency. I…read morehave collaborated with Property Manager, Rajan, on several projects now and he is consistently impressive. His responsiveness is unmatched, he is always easy to reach, and handles every situation with a high level of professionalism. Beyond his efficiency Rajan is a pleasure to work with as he is kind and composed and truly dedicated to putting his best foot forward in his work. I highly recommend both him and the HSM team to anyone looking for top tier property management.

Unsolicited mail from their office! It is distressing to get unsolicited mail regarding real…read moreestate. I didn't reach out. I didn't call them! I did not request their service! Someone's home is a place of comfort and peace! But it is just a business to them. It is very disappointing.

Horrible property management. We've reported a leaking to their maintenance team back in 2025 and…read morethey have t done anything about it. We will have to call the city and make this a complaint. This property is good to increase the rent, but doesn't care for their tenants. Really ungrateful people.

I had the pleasure of dealing with Kinry and his staff as a renter for several years. They were…read morealways responsive, understanding, caring, and willing to go the extra mile to help solve any issues. It's a hard job being the intermediary between landlords and tenants, especially in this challenging Bay Area rental market. Kinry and Assoc. made it as easy and painless as possible. I'm sorry I needed to move. I will miss being in touch with Kinry when I need something addressed.

We chose Ken with Kinry & Associates when managing our small (13 unit) condominium complex became…read moresomething the owners were no longer enjoying doing!   I took over managing our unit as my dear father hit his 90s, and he started bringing me to the HOA board meetings.  I was very impressed with how calmly and skillfully Ken handles the often disagreeing varied owners!   He does an excellent job helping us decide what to prioritize.  Challenging!, as some of our younger owners want to keep HOA dues low, to attract buyers if they decide to sell, while some of the long-time owners want to avoid any large expenses (like for a new elevator) down the road by saving the money ahead of time.   Ken has always been masterful with explaining the various aspects to us, and recommending what he thinks, without expecting our agreement.  He truly understands how to serve his clients. He has been very good at finding affordable and competent companies to do the regular and occasional maintenance, like replacing our flat tar roof, or keeping the old hot water boiler going. And in obtaining bids for the less common occurrences, like an attorney to update our outdated CC&Rs. Ken's staff has also been very kind, and helpful.  Important, as sometimes some of us neglect to put our recycling or trash into the correct bins, in the only way the garbage company will pick up.  If we don't do it properly, the garbage company will leave our bins, or charge us more, so someone has to manage this if we don't, to save us money and headaches! I have worked with Kinry & Assoc for about 8 years, and been thoroughly impressed with their work and caring.  And their affordability. I don't think you could find a better company to manage your building!

Completely disappointed in the lack of proactiveness and overall poor service of this property…read moremanagement company. I lived in my building for almost 4 years, and Francis Serrano (the point-of-contact who manages the building) had repeatedly remained unresponsive or unhelpful when the unit owner (my landlord) and I would flag some concerns about a potential mice infestation in the building. Instead of taking initiative into identifying the root cause, Francis sent my landlord an email that says that "rodents are a common issue in San Francisco" and basically is hands-off in trying to treat the individual units beyond adding rodent boxes in the trash room. She implied that it was my responsibility to keep the unit clean, as if she was implicating that I was the one living in squalor and started the infestation. I ended up reporting it to SFDPH, where they discovered that the unit next to me had an infestation due to leaving dog food out and not tidying up after her pet. They also found some violations in the building, like a large gap under the door sweep of the trash room as a potential entry point. In addition, the light wells around the building were covered with debris and trash. After speaking with pest control services, they explained that the mouse chewed an entryway from my neighbor's unit and into my own, escaping from behind my dishwasher and scurrying from under my oven. I eventually moved out of the building since writing this review. Before leaving, I discovered from other residents and tenants (including HOA members) that they were not informed that there was a mice infestation in the building. There were other residents who were left to fend for themselves, purchasing traps from Amazon and met with delayed action or similarly dismissive responses from Francis. I decided to share this experience after some time, because I wanted to warn others about this property management company and the lack of urgency and competence in how they handled this situation. They merely felt obligated to address the problem after getting a formal report from SFDPH, rather than listening to the concerns from their residents. If you can, stay away at all costs.

No value, no quality, no customer service, no resolution, keep redirecting to other services. Not…read moreeven a single issue was resolved.

*UPDATE* After…read morereading my review, the property management contacted me and gave me my entire deposit back. I was depending on this money to be returned back to me in full, we all know how costly it is to move in the bay area. At least I got it before Christmas, thanks Kristian for making that happen. I was a good tenant, I even applied 2 coats of paint and cleaned the apt THOROUGHLY. I was shocked when I didn't get my full deposit back, but they made good on it with me. 4 stars for the trouble of having to go through it to get my money back tho.

This place is NASTY and they are terrible at customer service. They will gaslight and blame you…read morefor things that they are not managing. Saad Alaoui sold me this unit saying he was in a rush to sign the lease... first mistake. Then Maria Villegas (who ignored other tenants after a fire!) went back and forth claiming that there aren't problems (cockroach infestation next door and downstairs!!) - cockroaches in my unit and other - check - rats in the hallways, courtyard and back track - check - loud noise and music 24/7 - check - tour you when the construction is over (starts at 7am) - check RUN AWAY FROM HERE - this place turns over staff and has a reputations for being sleazy!!! R_U_N

The PMP Team is a sterling, white-glove, A-to-Z full-service management company that I have come to…read moreregard as truly Top Tier--honorable, trustworthy, and committed to excellence. Their onsite staff and specialized back-office support have been exceptional from day one, delivering results with dependability, grit, heart, and commitment. Our onsite GM and Assistant GM (JV/MT) have both proven to be the true STARS at our 396-unit HOA. In just 11 months, they have tackled complex challenges, resolved long-standing issues, and consistently found solutions where others saw roadblocks. PMP's leadership, management team, and onsite staff have transformed what was once a rough diamond, into the Jewel in the Crown. Their professionalism, dedication, and determination have made a remarkable difference. I am truly thankful--and comforted--to have such a capable, committed, and trustworthy team supporting our community. Bravo PMP !!!

I live in a 350 unit + condo in San Francisco CA and PMP management has been fantastic with only 2…read morepeople answering our community's need! They go above and beyond, even helping with lost dogs! Thank you Jon and Melissa for your devoted work!

My wife, 1 yo baby and I lived on 1035 Sutter St for a year and had mixed reviews…read more The highs were a in-unit W/D in the city, updated appliances and the best building manager (Manny) I have ever had. He was kind, courteous and available to help at all times. The lows were the difficulty of securing parking, building layout, lack of communication with the Property Management, and rowdiness of the tenants. If you want to live in the city without children, this place is for you. Otherwise, find a place more accessible and affordable in the rental market.

I've lived in one of the building owned by Greentree for almost 2 years, and cannot wait for my…read morelease to be up. Which, it is in 1 month, 1 week and I have not heard a single word from the company in regards to renewing or terminating. So, that's comforting. In the past 2 years this building has had more planned and emergency water shutoffs than I can count or be convinced is acceptable. I get that it's an old building but just use the exorbitant rent you're charging me and fix it already. It's not that hard. After one of the "fixes," they left a blue-tarp pile of trash and pipes on the front lawn for well over 6 months before finally taking it away one day. What a historical beauty to look at every day. Updated old entry system with great security features (could see who was at the door and remotely open, consistent app entry) to a terrible new one (have to pay to subscribe to an app to have any features of the old one, had ALL calls from every resident for the first few months). No assistance from building manager when requested help. We've gone through so many property managers, and I have never received a response from a single one on an issue, question, or repair I've had or needed. My dishwasher is broken, hot water does not get hot, and new entry system doesn't work. But that's totally fine, I don't need answers or assistance from the building I PAY $5.56/SQ FT FOR. SUMMARY - shitty building, no assistance from property manager or AI assistant, overpriced "historical" slop. Extra star for location to downtown Alameda.