I contacted this company to see if they could manage my Condo in downtown Walnut Creek and I must say, I am very impressed with their responsiveness and communication. Kirk was extremely responsive, timely, and courteous on the phone. Unfortunately, they declined to manage my property because they are moving away from condos and taking on higher end homes. It seems they are a bit overwhelmed this time of year as well. I am a bit bummed because this is the type of company I would like to do business with. I would recommend this company regardless. read more

We have been residents in a premium properties unit for 4-5 years now and we couldn't be happier with Kirk and his team and how professional and quick they are to serve the tenants. We will do whatever we can to stick with premium properties and Kirk has been extremely helpful during the process of trying to find a bigger place to stay with premium. We would highly recommend anyone looking to move to try to find a premium properties unit with the Walnut Creek Premium Properties! read more

My husband and I have interacted with Lisa since 2017 when we needed to find a rental home. From the moment we looked at the property and subsequently signed our lease agreement, we knew we were in very capable hands. Throughout the last seven years, we encountered various situations with the rental property that needed Lisa's immediate attention. Needless to say, she acted quickly and efficiently to resolve whatever the problem was! We never ever had to worry about an issue being neglected! We always felt she had our best interest at heart, along with representing Premium Properties and our homeowner in the same light. That can only be accomplished when someone is so knowledgeable and efficient as Lisa! read more

So far after living in one of their properties, I am very pleased with their response. Timely, professional and thorough...and with keeping their tenant in the loop! Communication is polite and respectful of time and the situation. read more

As a condominium owner in Walnut Creek, CA, Premium Properties was my only property manager since 2001. I appreciated the regular maintenance surveys they performed on the property and their recommendations on what should be fixed. Additionally they did their due diligence finding very good vendors in the best price range; I didn't have to worry about being an out of state owner - they always had the renters' and home's best interest. Moreover, when I refurbished the condo, they found a solid contractor... and did much of the communication with the company. And their customer service is top notch. I just sold my condo (April 2022) & among the hardest parts of letting go of the place is knowing I won't be working with Kirk and his fabulous Premium Properties staff any longer. read more

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We worked with Premium Properties last year with Kirk, Lauren and Megan. Although we only were with them for a year while we rented the house, they have been very responsive and helpful when we needed any maintenance. Nothing but great things to say about them - would rent through them again. read more

Premium Properties did a horrible job at mediating between the renter and the owner. They didn't hold the owner accountable when they illegally entered the premise without any notice and harassed us for 30 mins because of a confusion on the move out date. I suppose the owner failed to recall the correct move out date or it wasn't communicated by Premium Properties. Additionally, we were charged horrendously by Premium Properties with a $400 cleaning fee after leaving the townhouse in good condition and spending hours giving the place a thorough cleaning. If I had known they'd expect the rental to be left in even better condition than when we moved in, I would have spared myself from taking time off from work to clean and just let them proactively charge me to do the cleaning since they already planned to do so. Additionally, adjust your expectations on getting issues addressed. The owner has the right to decline tickets. We reported various things broken like the dishwasher door and blinds when we moved in and they were never fixed. There were stains across the doors and broken outlets as well that didn't get replaced during the move in week when we brought it up. And finally, the owner raised the rent on us twice in one year to keep up with market rates. read more

Premium Properties is an absolute pleasure to do business with. They managed our family home up until the recent sale. They are professional and proactive. They are prepared to handle any circumstances seamlessly. It was so effortless to work with them that we are literally contemplating buying another property just so they can manage it for us. No lie, they're that good. read more

My wife and I were their tenants for the past two years. We decided to downsize and left the property we were renting from them. During the two years being their tenents we noticed how efficient, accurate, and friendly their staff are. Also, same is true for their repair and maintenance team...they are knowledgeable and fast to respond. All together...Premium Properties we dealt with in Walnut Creek are at the top of the line as far as our two years experience goes. read more

I worked with Mimi, Darcy, Julie and James. They were so professional and always got everything taken care of! I made a number of maintenance requests and they all went smooth! The best part: After requesting a pre-move out walk through, I was given a list of things to fix or clean. After I have done all of these, I received a FULL DEPOSIT back. :) This has been the best renting experience of my life! I would definitely rent any property they manage! read more

I absolutely loved working with Mimi and Julie, the whole Premium Properties team. We were with them for 6 years while we rented our house. They were always helpful, timely, worked with our work schedules, and kind. I would use them again in a heartbeat. You will not go wrong using Premium Properties. :) read more

We only rented with Premium Properties for a year but within that year they were great to work with. Quick response time and if we needed anything serviced it was done in a timely manor. read more

Premium Properties is the absolute best Property Management company from whom I have ever rented a property. Kirk runs an A+ organization from all aspects. When we had any sort of service issue with the home, Premium had a professional on site or calling to schedule the repair within 24 hours. Always fixed. He's kind, fair, and extremely reasonable to deal with. I would 100% do business with Premium Properties again without hesitation. read more

We rented a home in Walnut Creek from Premium Properties for the past three years. It has been one of the best experiences I've ever had renting a property. Everything from the initial showing, to signing the lease, to correcting a few very minor maintenance issues, to moving out was a breeze. The property itself was beautiful and well maintained. The team is very friendly and responsive. Their web portal is incredibly easy to use for paying rent and submitting maintenance requests. The few issues we had were corrected within a couple days. Other things, like tree trimming and gutter cleaning, was arranged directly by Premium Properties and we were notified well in advance when those things would happen. If you plan to rent in Contra Costa County, this is the first, and only, place you should work with. read more

We have been working with Premium properties for almost 2 years. Prior to this we had worked with couple other firms in the area. I got to say, PREMIUM is the core approach to their services. I can't imagine any other company putting in as much effort to make sure your experience is premium any more than Kirk and his team. I would recommend this company to anyone looking for a property management company in a heartbeat! Keep up the good work guys and thank you! read more

Premium Properties provides excellent care and service to their clients whether you are a tenant or a homeowner! They are equally invested in both parties. We are leasing and this is our first time with a property management team. I've had the pleasure of working with the team of Lisa, Jasmine and James. I've never had any problems or delays. They return my calls and emails, lightening fast within 30 minutes to 1 hour. Over a holiday weekend, we were having a family gathering and our water heater abruptly stopped working and was leaking. We frantically called on the management emergency contact, JAMES answered and he reassured us and walked us through turning the water off to maintain our safety and stop any water damage that could occur. He was able to get approval from the homeowner and a plumber evaluation within 1 hour (on a Sunday during the 49er game)! We had a brand new water heater within 16 hours! LISA and JASMINE have done an excellent job answering so many of our questions and taking care of small wear and tear things here and there that needed to be addressed. Even as simple but detailed as doing a walk through every 6 months to change fire alarm batteries and central air filters. Plus take any notice to things that need attention. I always feel nervous or that I don't want to be a nuisance. They have encouraged me to let them know of anything needed to "maintain the care and integrity of the property." As well, they want to make sure that we are happy here and our needs are met! This whole team has gone over and beyond! We really appreciate their diligence, kindness and full attention from start to finish! Thank you Premium Properties Team for all that you do ! read more

We rented a property which was managed by them for a year. Moving from the East Coast, we did not have much of a choice and definitely did not read the reviews on Yelp. I encourage you to read the negative reviews and factor those in. In hind sight, I wished I had read both the positive and negative reviews before making a decision to rent with them. Many of them have been classified as "Not recommended" as per Yelp's magic algorithm but nevertheless provide some more context. Our townhouse was in a really nice town with great neighbors. However, the property was in a bad shape. Most windows lacked blinds, the blinds that existed fell on me twice causing personal injury . The garage wasn't serviced for 20 years (based on what I saw as last serviced date) and the air conditioner barely worked and the neighbors kept complaining to us about the loud sound made by the unit but was never fixed by Premium Properties. To add to that , the kitchen appliances were horribly old. The refrigerator leaked to the point where we needed to keep paper towels underneath to soak up the water and it was a tripping hazard. The dishwasher was the only appliance that was new but stopped mid cycle and hence was unusuable. We worked with Lisa and Chyanne and the interactions started pretty well and Lisa and team were professional in the beginning but once we started to push back at the poor condition of the property , the niceties quickly disappeared. 1. They are closed on Saturdays and Sundays, at least used to be. Go figure and factor that into how painful it would be for you if you wanted to get things fixed during the weekend. 2. They work with only one vendor "Appliance Fixed" who is not certified or recommended by any manufacturer of appliance. in our case, he visited us once and recommended that we switch the dishwasher detergent brands to avoid the issue. When we tried that and it did not work, we called Lisa again and the guy came back and remarked: "there you go again". This time, his recommendation was to use another brand and he also repeated the error message to me. I asked him if he could stay for the whole cycle or a part of it to make sure this solution worked or come back later and he refused . I remarked as he was leaving that he wasn't being a help and repeating an error message that I could see myself and just changing detergent brands wasn't a solution. This went on for weeks. After that, Lisa stopped responding. She alleged that the appliance person felt afraid and the door was slammed shut too hard when he left and they do not have anyone else that could help us(what!!). After a long back and forth, they did send someone else who did find a broken part in the dishwasher and asked us to stop using gel packs and move to powdered detergent, which worked. 3. This guy never got paid and supposedly couldn't reach Premium Properties and called on my cell to ask for payment after several weeks. This was eventually resolved. 4. When I complained after a month of being in the rental that there were a large number of problems with this property, I was told that it was too soon for me to conclude this and if I wanted to leave, they could talk to the landlord (on my behalf) to make that happen. You can see from these examples that if you run into any serious issues, chances are that Premium Properties will not side with the renters. Most renters in our town would have no option but to back down when Lisa and her team threatened to escalate to the landlord and asked them to move out of the rental if they don't like it. What would a tenant do then? Find a new rental in the same school system, buy a house in an impossible housing market? or just shut up and stop complaining. In the end , we moved out after a year. We did get most of our deposit back minus a few hundred dollars deducted for maintenance and cleaning , even though we did get the property professionally cleaned. That is why the two stars because the check out experience was not bad and better than expected. If I wanted to list a property for rent, maybe Premium Properties is a good option because they would certainly get my property rented for cheap, would probably ensure that renters did not complain a lot and hence , as an owner, I had the least expenses and more profit. Many positive reviews here are from landlords and I see why they recommend this company. On the other hand, if I wanted to rent a place, I would run away from any listing managed by them as far away as possible. Oh, and I almost forgot, but several months after we moved out, the vendor who replaced the blinds that kept falling on me, called me to say that premium properties is alleging that he did not do a good job fixing the blinds and had some billing issues . I politely said that I moved out and had nothing to do with his conflict with Premium Properties.. read more

We had nothing but great things to say about Premium Properties. We rented a condo managed by them for two years. Lisa and Chyanne were very professional and responsive to any issues that came up. Would highly recommend renting through this company! read more

We were tenants of Premium Properties for 2.5yrs. We found Kirk and his team to be professional, responsive, flexible and very reasonable in all our dealings with them. I would have no hesitation leasing through them again in the future. read more

Premium Properties is an excellent management company. They are professional, reasonable and I would rent from them again anytime! The property we rented was very well maintained, and any issues that came up were quickly fixed. Whenever I called about anything, Kirk and his team responded immediately. Additionally, they came out on a 6-month basis to inspect and fix anything that was necessary. We had a wind storm that blew the backyard fence down and Kirk and his team had a new fence installed within a week. I can't thank them enough for their support during our stay and I HIGHLY recommend renting from them! read more

This property management company is one of the best. Especially Chyanne who is amazing and is customer centric. She goes above and beyond to help the tenants out. She is timely and cares about resolving issues. Thank you to her and Lisa Gladman. read more

I cannot say enough good things about Premium Properties. Mimi and Julie have been our contacts for nearly 2 years at our home in Concord. We're moving out of the area next month and so sad to be leaving! Any time we've had a service issue with plumbing/appliances/etc. we *always* got a response within 24 hours - often within just a few hours with a plan to address it. They've made our tenancy so easy and we always feel like we're in good hands with them. We always got a heads up when maintenance was going to be done on the property - and the property was always well maintained. We always felt like they truly cared about their properties and the tenants in them. I've rented from other management companies, single owners, and large corporate apartments - etc over 10 years. This is by far the best experience I've ever had as a tenant! read more

Kirk and his team managed my rental property in Alamo for the last few years. I can't say enough about the professionalism and responsiveness of Premium Properties. They do an excellent job and go above and beyond! Whether it was finding a new tenant, responding to repairs over the weekend or dealing with issues at the end of a lease, this team has done an outstanding job for me! They truly go out of their way to make sure the owner as well as the tenant is taken care of! I'm selling my property now, but given the chance, I would surely want Kirk and his team to manage a property for me again! read more

My husband and I had a really good experience with Premium Properties overall. There were a couple of issues that popped up around the house in the 3.5 years we were there and not once had a delay in response. It was honestly a good experience. I think there were only two EXTREMELY MINOR things as the only reasons I am not giving a full 5 start. The first was that after we signed, any repair would call through my husband, but he is not a native English speaker and we would miss the calls, and they would just show up. I had asked to have the numbers changed, and they said the system does not allow to change the numbers, for some reason. They offered to put to call my number in the notes. Didn't always work...BUT we never not had someone come over and fix what needed fixing. The second one, I want to be clear...this does NOT, in any way, overshadow the service they provided during our stay. Now, I will be 100% up front in that my husband and I went to leave the renewal of a year about 6 months early as we were intending on taking some time to buy a house (it was getting more expensive to rent than to own, but this is NOT Premium Properties fault at all). It turned out, we found an amazing house that was too good to pass up and made the decision to leave early. They worked with us on dates and such so then they could go in and do whatever they needed to see about getting new tenants before our original contract was up. All that was smooth. The part that I was not the happiest with was, instead of being proactive to tell us that a new tenant had signed and we would no longer need to make payments, I had to find out by going on Zillow.com and their site to see that they had removed the ad. I reached out and asked. I was a little saddened that they did not reach out. Not the end of the world at all. I also want to note that before this, according to our earlier correspondence via email on timing and us moving out, we agreed to pay PG&E and water to keep the lawn maintained until a new tenant was found. While tying up the loose ends and figuring when I should stop the PG&E and water, I was then told that they had already handled all of that when we moved out. So, that's great that we didn't have to pay it, but when we had the email exchange, I wish that they would have just said that they would have taken care of it. Once again, not the end of the world. Just know that you can definitely count on them to address the issues on the property they manage, but during the exiting period, you may just need to be a little proactive, that's all. :) I'd like to reiterate, outside of the ending communication, they have been EXTREMELY attentive during our time, and I do appreciate them. read more

Great team at Premium Properties! Very helpful and friendly. Whenever something needed attention in my place, they were on it immediately. Premium Properties always went above and beyond. read more

I worked with Darcy, Julie, Jasmine and Mimi and their team while renting a property for two years. I was very happy to have gotten in to the location I wanted, and they were very helpful with some issues I had during the application process. I felt they were responsive to requests when there were things which needed to be addressed, and if something went wrong, they corrected it. I was sad to leave my place (great neighbors, quiet area), but the move out process was explained thoroughly and I was very happy with how quickly they completed everything once I moved. Thank you to the team for all your help! read more

We have been renting from Premium Properties for over 2 years and cannot say enough good things about them. By far the best property management group we have worked with. Lisa is amazing to work with. She responds the same day and everything is taken Care of promptly. That is not a normal occurrence with most rental companies. They are very professional and the whole team does a great job. The contractors they use are very good at what they do, not just "a handyman" who can sort of fix things. I highly recommend using Premium Properties for your rental needs. read more

I've rented from Premium Properties twice now and each time has been a fantastic experience, highly recommend! Robert showed me the apt and helped me quickly get the lease application in and the apartment secured. Mimi and Julie have been my go-tos with any questions during my lease and they have been exceptional - super on top of it, quick to respond and were able to work with the property owner and get me a lease extension when I wanted to stay longer. Huge thank you to them! And James has been a lifesaver with making sure my apt is always running smoothly - I appreciate his flexibility in working with my schedule and his trustworthiness of taking care of things when there were times I couldn't be home. All around wonderful experience with Premium Properties (and their properties themselves are fantastic), I look forward to renting from them again when I return to the Bay Area! read more

Premium Properties - Property Management Near Me - Walnut Creek, California

Very responsive to maintenance requests! Excellent coordination and communication, thank you Lisa and Chyanne

We are renting for the first time in almost 24 years. We found an amazing home thanks to Premium Properties offering this listing. We are working with Lisa and Chyanne, Lisa's assistant, and we can't say enough on how prompt they are in responding. They are both helpful and truly provide the best customer service I have ever seen. Moving during a pandemic is not fun and these ladies have made it easy for us. If you're looking for a property to rent you can rest assured renting with Premium Properties is the Property Management to use. It's important because if you need help you want someone that listens and helps when you really need anything even just asking a simple question. We feel very fortunate to be working with them as we have read others who rented with other companies not be as lucky as we are. read more

I have been meaning and meaning to write this review since moving in to a new townhome in August. If anyone deserves a yelp review, it's this company. I have had the best experience renting from Premium Properties. Kirk and his team are nothing short of incredible. Any issues that arose, no matter how big or how small, Kirk immediately contacted me to rectify the situation. Each contractor he sent out was knowledgeable, professional and courteous. (Paul, James, Robert, Eric) Nothing was done half-assed and nobody gave us the runaround. Everyone has been AMAZING. And Kirk himself has been so pleasant and fair and an absolutely awesome landlord. He seems to truly take pride in his company and it shows. I would recommend Premium Properties to anyone seeking to work with an elite property management team! read more

I have rented with Premium Properties for three years now. Lisa is our manager. What can I say about Lisa? Well, I hope you have a moment! I have been meaning to write this review for sometime. In the time i've waited she has only given me more reasons to sing her praise. From the time we found our house and sat with Lisa to sign the papers it was a positive and sincere experience. Lisa was just as excited as we were to move into our new place. We understood gardening and a few other amenities were to be included in the monthly payment, there was a little bit of confusion on that part. But Lisa asked us "Is that what you were told? Or understood?" We replied "Yes' and all those wonderful extra amenities were included at no extra cost! Lisa rocks! The fact that she just so patient and kind with us really opened up the line of communication. What I mean is, anytime I had a question, request or information for her I would send an email. Sometimes those questions, comments and concerns would come to me at 10pm on a Saturday night and I would send off my email surely thinking I would hear a response on Monday. Nope! I would receive a reply an hour later. I would just think to myself..."This lady is just so...REAL." I mean who checks their work email on a Saturday night AND ACTUALLY REPLIES?! LOL Well, Lisa does :) She has helped me with everything from finding a cheap carpet cleaner to paying my rent. Yes you read that right. She didn't literally pay my rent but she played middle man between me and the owner of the home I live in. When COVID-19 caused the shut down of the whole country naturally we were just as scared and concerned about how we were going to pay our bills and especially keep a roof over ours and our children's heads. Lisa to the rescue. Per the usual I emailed her and explained our situation which was the same situation as about 99% of America at the time and she pretty much just talked to me, like a REAL person, a friend. Someone who really and TRULY understood that we're all in the same boat. She didn't make me feel like this pandemic and the reason I wasn't working was MY fault. Yes we had savings but we also have 2 growing children who were now at home 24/7 eating, drinking, watching T.V and playing video games, on their phone, etc. Typical 15 and 10 years old stuff. Which most of us know is expensive. We had to spread our money evenly and we didn't know how long. It's been 5 months now and we're still struggling like most. But Lisa helped us by personally speaking with the owner of our home and working things out between all parties involved that wouldn't financially break us. And if I could write a YELP review for the actual owner of our home I surely would because she as well as Lisa are our angels! Just being understood and not judged because we couldn't afford rent, utilities, car payments, insurance, the kids needs, food and more made me relax even through such a critical and terrifying time in our history. I heard horror stories from friends and their property management companies and land lords. I thought how lucky and blessed we were to have Lisa on our side. Working with us and most influentially FOR us. We live in a time where you are made to feel you are expected to have money for everything all at once and on demand. It was truly amazing to connect with someone who treated you like a person and not just a 'client'. I'm sure I could go on and on but I don't want to embarrass Lisa anymore. LOL. She really and truly is an AMAZING person. Genuine, kind and committed. We won't rent forever but I'm glad that for the time being we get to work with Lisa. We love you Lisa! You're the best! Oh we need our house sprayed for spiders...I'll email you. LOL read more

Highly recommend! Nikki has been my property manager and nothing short of amazing! Anytime I had a problem it was fixed ASAP. She has been a joy to work with always friendly and happy. She definitely went above and beyond my expectations as far as workability and satisfying the customer. Premium properties gives superior customer service, extremely quick call back times and very fair to to customer! read more

After ending 3 years as a tenant and under the care of Premium Properties, I felt it made sense to take the time to do a review. Throughout my lease agreement managed by Premium Properties I always felt the staff was super friendly yet professional to work with. We even had our own assigned rep for any potential issues should they arise at our location. I often spoke with Kirk the owner about my general plans and goal to eventually stop renting and purchase a house of our own. I found our conversations enlightening. Kirk has years of industry experience and provided some great advice. One thing that really stood out was how he equally cared for his tenants as much as he cared for his owners. All around, I highly recommend premium properties. The few service orders I did call in were always handled timely. All of their staff made it easy to work with. No complaints here:) read more

2018: Great service! Highly recommended. We've been renting from Premium Properties for 3 years and never had an opportunity to complain. They are quick, nice and responsive and reliable professionals. Special thanks to our manager Lisa Johnson, her assistant Jasmine Murillo and all the inspectors (James, John, Dave and others) for their work. Upd (Sep 2020): we're back to Premium Properties and happy to share our new experience. Excellent! Special thanks to Mimi Szaky and Julie Marcelletta for all they do for their clients. read more

For over two years, Lisa Gladman and Chyanne Bell have managed our family property. They have been terrific and very responsive. We had a significant water leak caused by the HOA's lines and Lisa and Chyanne addressed and coordinated the repairs, and more importantly, kept our tenants happy and informed. We are very pleased with their services and believe that they would be a benefit to any landlord. Additionally, we have used their services for finding us a tenant in a self-managed property. They found and vetted us a great tenant. Again, we are extremely pleased with their handling of our family's properties and they are great management team. read more

I have been renting from Premium Properties for over 10 years. The "on-call" emergency maintenance is fast and efficient thanks to David's prompt responses. With a malfunctioning toilet, Ready Rooter was out and repaired the issue fast and courteously! read more

They are one of the few decent property management companies. I have worked with them before, I was very happy with their professionalism. After a couple of years, when I needed a home they were the first ones to respond. While everybody was rejecting me, they took initiative and actually tried to work it out with the landlord to get us in. It really feels amazing to see that there are still people left who don't see you just as "numbers" and actually helping you like a family. I would specifically thank Jasmine, Nikki, and most of Lisa for opening their doors to my family. Thank you! read more

Very lucky to have found Premium Properties. They've managed my rental property for over 5 years. I don't live in the area so it was important to have a company I could count on. Premium Properties is FULL SERVICE. Repairs were done with just a simple approval. They took care of it all. I'd price out the cost of appliances purchased through them and sure enough, they'd always have the most competitive pricing from trusted, local companies within their network. Kirk's many years of experience and guidance was invaluable. If you want a full service management company that doesn't need to be managed, go with Premium Properties. read more

We rented our house in Lafayette through Kirk at Premium Properties for three years. It was a more complex move as we moved from owning in the UK to renting in California. From the start Kirk made it a hugely positive experience, working with us to manage the transition, organize the lease and sort out the deposit. He was also great at working with us and the landlord to help make improvements to the house and make it feel more like a home. We had three great years there and I'm very happy to recommend him and Premium Properties for anyone that is considering either using him as a managing agent or as a tenant. read more