I wont choose BankSouth Mortgage ever again. They offering you a credit when actually they are double dipping you later on when closing $2,000 for origination fee and other fees which you later find are higher than the competitors. (Initially they promised $6,000 but because it is an investment property suddenly they can not get you that but, far less) The luck of personal communication is everything since all is computerized and makes the all process stand down, not out. My file has being dealt with not 1, but 4-5 people during the process of the closing which means, the obvious - your info is being shared with multiple people - a big No No. I will not recommend Laura Brown, VP, Sr. Mortgage Banker who leads her team so they are not in fault but upper management and her. instead of finding a suitable solution to make me as a client happy she ignored it all from beginning to end and ignore my requests by either replying once or ignoring any of the requests moving forward.
Laura Brown who is completely ditched herself from the process and the process overall is not great it is not actually pretty bad = Automated, rather than personal, responses are not great and you are just a number. Communication was poor between loan officers and underwriters plus, Communication was poor to other vendors like title companies and real estate agents. Point of contact changed multiple times. Delays in re-verifying information over the phone and, repeated re-verifying information over the phone that my account were not in forbearance (we already did it once, for 15-20 minutes. do we really need to do it again?) on top, it was recorded so why disturb the process or the client. I found the luck of training and knowledge brings this all experience with Laura Brown and Bank South to an end.Provided incorrect or vague information no personal communication. absolute not great bank to work with and will not going to even choose them again. I have a few properties and this is by far the worst experience i have ever had with a bank. so BankSouth Mortgage Is a BIG NO! read more