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Homebridge

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Mortgage services

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7 years ago

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BankSouth Mortgage

BankSouth Mortgage

(2 reviews)

All went well at my closing. Joy and everyone at BankSouth made this a smooth transaction. She was…read moreavailable to me every step of the way and answered all of my questions. I felt valued and that my transaction mattered. This was my 5th time closing on a home and this one processed faster and had the best service. I highly recommend Joy and BankSouth.

I wont choose BankSouth Mortgage ever again. They offering you a credit when actually they are…read moredouble dipping you later on when closing $2,000 for origination fee and other fees which you later find are higher than the competitors. (Initially they promised $6,000 but because it is an investment property suddenly they can not get you that but, far less) The luck of personal communication is everything since all is computerized and makes the all process stand down, not out. My file has being dealt with not 1, but 4-5 people during the process of the closing which means, the obvious - your info is being shared with multiple people - a big No No. I will not recommend Laura Brown, VP, Sr. Mortgage Banker who leads her team so they are not in fault but upper management and her. instead of finding a suitable solution to make me as a client happy she ignored it all from beginning to end and ignore my requests by either replying once or ignoring any of the requests moving forward. Laura Brown who is completely ditched herself from the process and the process overall is not great it is not actually pretty bad = Automated, rather than personal, responses are not great and you are just a number. Communication was poor between loan officers and underwriters plus, Communication was poor to other vendors like title companies and real estate agents. Point of contact changed multiple times. Delays in re-verifying information over the phone and, repeated re-verifying information over the phone that my account were not in forbearance (we already did it once, for 15-20 minutes. do we really need to do it again?) on top, it was recorded so why disturb the process or the client. I found the luck of training and knowledge brings this all experience with Laura Brown and Bank South to an end.Provided incorrect or vague information no personal communication. absolute not great bank to work with and will not going to even choose them again. I have a few properties and this is by far the worst experience i have ever had with a bank. so BankSouth Mortgage Is a BIG NO!

Capital City Home Loans

Capital City Home Loans

(2 reviews)

Very disappointed with the whole process. I am a well-qualified borrower, so that is not the…read moreproblem. The problem was the hoops that I had to jump through with this lender. The hoops kept getting higher and more expensive. This was a construction loan, which should have been pretty straightforward. Turns out I had to pay out of pocket for an appraisal. Then they demanded a building permit prior to even closing the loan. I have since learned from others that no one else requires this. That process alone would have cost about $4000 out of pocket, in addition to the already $400+ I have already paid for the appraisal. And all of that was in addition to my part of the closing. I understanding have to pay some at closing, but when the building permit issue came up, I pulled the plug. This was about 5 days before closing. Went with a bank and it went smooth as glass. No out of pocket, fast and fair. They actually behaved as if they'd done this before. Would not recommend Brand, at least not for a construction loan.

On July 28, 2016, I applied for a mortgage to buy investment property with Brand Mortgage. The…read moreprocess was horrific: repeated demands for the same data, conflicting information about FHA loan requirements, alleged nonreceipt of faxed documents. I hand-delivered letters detailing my experience to the COO and director of real estate lending, to no effect. In October, my loan officer said my ap was 'dead', but never sent the legally required denial letter. I've filed public formal complaints with desired redress to the Consumer Finance Protection Bureau, BBB of Metro Atlanta, and the Georgia Consumer Protection department. BTW, I got my loan from Associated Credit Union in 3 WEEKS, start to finish. Stay AWAY from this company - you've been warned!

Homebridge - mortgagelenders - Updated May 2026

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