I recently closed on my mortgage with Movement Mortgage on March 3rd. Like most homebuyers, I…read moreexpected the first payment to be due the month after 30 days of living in the home, which is industry standard. Movement Mortgage deviates from this standard with a policy stating that if you close before the 7th of the month, your first payment is due the following month. To "skip" a month before your first payment, they require you to close after the 7th--something that was not clearly explained to me. The original closing was set for late February, but I pushed it to March 3rd under the impression that my first payment would be due May 1st, not April 1st. When I mentioned to the loan officer, Jason Adams moving the closing to March to ensure my first payment wouldn't be due until May, Jason Adams, did nothing to correct that assumption, letting me believe that would be the case. As a result, I had to pay extra rent for my apartment for the days I stayed in March, $19K in closing costs on March 3rd, and a full mortgage payment on April 1st--something I could have planned for differently had I been properly informed. I took a home-buying class to educate myself as much as possible, and even the home-buying course Movement Mortgage required me to take explained that mortgage payments are paid in arrears, meaning your first payment is due after you've lived in the home for 30 days. For them to deviate from tools they utilized is unsettling. Movement Mortgage was also the builder's preferred lender, so I trusted them to guide us correctly through the process. Unfortunately, the lack of transparency on this important detail led to unexpected financial strain. Transparency is crucial in the home-buying process, and this detail should have been clearly communicated, especially since my closing date was moved specifically to avoid an April payment. I strongly urge Movement Mortgage to improve communication on this policy to prevent future homebuyers from experiencing the same frustration.

I have been involved in over 200 loans in the last 10 years and this group was a terrible…read moreexperience if not the worst. I never written a bad review but i feel this experience calls for it... I would steer as far away from this landing group as possible for many reasons. As soon as you are locked in with them the attitude and willingness to help seems to do a 180. You are just number and we were treated with arrogance and as if they were superior, they even mistakenly sent a email berating my brother for something that was their job to explain to him in the first place. This was sent mistakenly but to even take the time to send a email shows their real attitude towards others. My brother did not treat them bad in anyway he is nice by nature and the attitude toward him came out of know where. He had never done a loan and I let them know up front he would need them to guide him through the process. The team more then once gave inaccurate information that a loan officer beginning in the business should know. It was as if they where intentionally lying or maybe they just not knowledgeable but either way if you would ask a simple question they would instantly go on the defense. It was hard to believe they were just not flat out lying but I guess it could be misinformation, but in my opinion that is doubtful. Also, it is obvious they are scrubbing their reviews. I did a review search 4 months back and found other experiences almost identical to ours but now have disappeared. In a nutshell, negative attitude, not knowledgeable, unorganized, and unprofessional. Use at your own risk!

I've worked with and have known Gerald Chamblin over a decade. I've experienced many loan…read moretransactions with him that have gone quite smoothly, contributed to his product knowledge, attention to details, and thinking outside the box. Gerald has always provided top notch service, a very professional demeanor and a warm friendly attitude towards his clients. I would certainly recommend Gerald to any home buyer or investor looking for mortgage financing

This was our 2nd home loan with Jeff Conn and Homebridge in 3 years and both times Jeff and his…read moreteam were fantastic. Everything went pretty smooth both times and Jeff made sure if it. He has always been responsive to all my communications even though he is a very busy man. Our last loan was approved with a few days and ready for closing. Thank you Jeff for everything.

Requested a mortgage pay off 2 weeks ago. said they would mail it. Never received it . 2 days…read moreafter called them again. Asked for an email for the pay off. Told me it would be in by 5/24. Never received it. 2 days later called them again! Stayed on the phone until I saw it in my in box. Tried to pay it off that night online. Wouldn't accept it. Called Friday morning. The rep finally told me I had to send my payoff by wire from my bank. Then he gave me all kinds of account Numbers sent the wire. I called the corp office to talk the a supervisor because they had delayed my pay off by 2 weeks and I accrued more interest on the loan. They refused to wave the accrued interest. Will never, ever use them again. Worst customer service!

I recently had an opportunity to work with Liz, Roxie, and the rest of the team from Bank South…read moreMortgage and the effort and time that was put into processing my loan application was excellent. I would recommend this team to satisfy your loan needs.

From the owner: BankSouth Mortgage LLC is a locally owned mortgage company headquartered in Atlanta, GA. Founded in…read more2011, BankSouth Mortgage serves customers primarily located in the Southeast and specializes in a suite of financing options, including Conventional, Jumbo, FHA, VA, Home Equity loans as well as Refinance, Second Mortgage, Custom Construction and Home Improvement loans. Our Mortgage Bankers understand the needs of buyers and agents and work to bring a best in class experience to all involved in the process with our platform of service, customized communication and innovative technology designed to make the mortgage process transparent and convenient. Backed by one of the top performing community banks in the nation, BankSouth Mortgage is proud to employ a team of experienced professionals who will work with buyers to ensure a smooth process.

Great opportunity to make friends with those who serve or have family whom serves…read more Will Never bank anywhere else .

Horrible experience at the Kennesaw location. I'm changing banks as soon as I can!!! Service…read moreproviders not friendly at all!!

Greg, Courtney, and Brandy were all incredible! Outstanding communication and responsiveness. You…read morewon't work with a better team through this process.

I have nothing good to say. Their rep was so incompetent that we had to reschedule the closing 3x…read more There was never any explanation for sudden changes in rates or requirements, or when, a week before yet another rescheduled closing, we were suddenly required to get out of our car lease (2 months before the lease ended) - meaning we'd have no car for 2 months. This was the 4th time we were purchasing a home and we had never been through such an insane experience. We were originally promised a great rate, but by the time all was said and done our rate had jumped by 2%. We eventually ended up canceling the entire process and starting over with another lender who was able to close us in 20 days without us needing to get rid of our car. Unfortunately, after wasting months of our time, we were stuck with a terrible rate.