Waterstone mortgage was an absolute pleasure to work with! Jasmine and her team provided everything we needed and was there to answer any questions at anytime. They were patient and very knowledgable about the whole home buying process. The team stepped up whenever we needed and they helped make the processes smooth and quick. I was very nervous about being a first time home buyer but they put my mind at ease and made it an enjoyable experience. I would recommend them any day! read more

The Jasmine team goes the extra mile for you. They walked me through various financial scenarios until I found the one that best fit my personal needs. They communicated through the entire process, answered questions with patience, came up with solutions when a hiccup presented itself, and really made me feel like my home purchase was the most important thing on their To Do list. I cannot recommend the Jasmine Team enough! read more

I have used Jasmine and her team's services for probably about 4 or 5 mortgages or refinances over the last 10 years or so. For some of my early refinances, I would comparison shop, and I found that Jasmine's team always had the best rates and lowest fees, sometimes quite dramatically. Now, whenever I need anything mortgage related - including just helpful advice (which sometimes concludes in the recommendation that I not buying any services at this time, since that'd be what's best for me) - I immediately contact Jasmine. Everyone on the team provides streamlined, fast and no-nonsense services: everything is very quick and efficient. And they are super friendly and kind people. I trust them and highly recommend them to anyone seeking mortgage services! read more

If you are in the market for a mortgage, I highly suggest that you look anywhere other than this joke of a company. I originally went with Jasmine and her team because I was warned against using the major banks and liked the idea of working with someone local. This was a huge mistake. The level of incompetence that this "team" displayed while working on my mortgage is inexcusable. Everything started out great, I was pre-approved, gathered all documents, and was on track for a smooth closing - the only complaint I have was that I had to explain the difference between a fiscal year and calendar year when they argued that my documents didn't match up. I guess that has to do with the lack of intelligence this team has, though. The real horror story started less than 24 hours before my scheduled closing. I received a call from the lady that deals directly with the underwriter. She disgustingly started the call off in a friendly manner saying, "it's your favorite person... sorry, but I've got to move your closing because we need more documents." I can't wrap my mind around why she thought it was okay to wait until the last moment to tell me that, when I was the one that followed up to make sure everything was still okay after receiving my CD. She does not know how to do her job, nor does she know how to speak to customers and give them bad news. I provided the requested documents within an hour of speaking to her and didn't even receive a response until after 5 pm saying she would still have to delay the closing. She requested that my agent request a unilateral extension - and, she did. The seller's agent called Jasmine and her Team to inquire about the what was happening. This company told them that it was delayed because I was late on getting requested documents - which voids my ability to get a unilateral extension. Jasmine and her team blamed me for their mistakes. To just get past the mistakes and prevent delaying the closing, I offered to come up with a larger down payment to avoid this... They declined saying it isn't necessary, it's just going to take 2 more days and closing will go as planned. That proved they truly were incompetent. I wasted the entire day before the rescheduled closing providing more documents, waiting, and discussing other options on the phone. Finally, I was told that the original terms weren't going to happen and I had to come up with another 50k to make it possible to close. At this point, I was more than upset and it was almost comical how insane this team is. I literally offered to do this to prevent delaying closing and they said it wouldn't be necessary. Apparently it was necessary. Thankfully, I was barely able to scrape together these funds in less than 24 hours before closing. If I hadn't, I would have lost my earnest money because of Jasmine and her team lying to the sellers about the delay being my fault. All of these stressful errors could have been prevented if this team had done their jobs correctly. They waited until the last possible moment to do everything. If you want a stress free mortgage process, look elsewhere - The Jasmine Team is a joke. It's scary that this operation is licensed, because it is more than clear that they have no clue what they are doing. STAY FAR AWAY. read more

I am a first time Home Buyer and have only heard horror stories about getting a mortgage loan for newbie To compound the problem I work in the movie industry and have three to six projects a year. Each of these projects are technically different employees. Sometimes I may not work for weeks or months at a time wich have caused problems for many of my friends in the industry. To ad another potential problem to the process, I had to pull some money from my Annuity for the down payment. All of this could have been a recipe for disaster. To make a long story short, Jasmine Team was amazing all the way through the process and it couldn't have gone smoother. There was a moment sitting at the bank where a problem arose with the Branch Manager that could have held up the closing. I didn't, I got Jasmine on the the phone and she personally solved the problem by asking the questions I did not know to ask. All I can say is the process was like going down a sky slalom, downhill, fast and every obstacle that came up we did not slowdown we just smoothly went around it. I am now a Happy Home Owner. Thanks R, read more

Jasmine and her team made getting a home refi simple and easy.