I have been tremendously excited about this restaurant opening since I heard about it a couple of months ago. In fairness, I should say that they have only been open for about a week, and our visit was on Valentine's Day, which is always a challenge for a restaurant. Even given that, however, the only way to describe our experience was an utter disappointment. I had such high hopes.
For starters, I went in several days earlier and made a reservation for 6:30 p.m. We arrived at approximately 6:30. No one was at the hostess station. Indeed, there were several other people standing there as well, all of us being ignored. There is a clock on the wall, so it was easy to know the timeline. It was 6:50 (twenty minutes after we arrived) before anyone even spoke to us. Prior to that the hostess had been running around frantically trying to do everything else in the restaurant. But, once we told them we had a reservation for 6:30, we were shown a table almost immediately. At 6:55 we sat down for our 6:30 reservation. OK, chalk it up to Valentine's and let it go. But, we were seated at a plain, empty table. No silverware or napkins, nothing on the table. Once we were seated, we waited, and waited, and waited some more. We were completely ignored. Finally, at 7:25, a full 30 minutes after we were seated, our "server" stopped at the table, said, "Sorry" and asked for our drink orders. We placed our food orders at the same time. It was another 10 minutes before the drinks actually arrived (and we only had water and iced tea).
We ordered an appetizer. A long time later I saw the appetizer, delivered to a different table. It sat there for a few minutes until the people told someone it wasn't theirs. The server then tried to serve it to two other tables, unsuccessfully. Finally he took it back to the kitchen, only to emerge a few minutes later with our now cold appetizer. No explanation. Just plopped it on the empty table. At that point, I pointed out that we had no plates or silverware. He promised they would be forthcoming. They were not. We ate the cold appetizer with our fingers. We did ask two more times for table service Third time was a charm. The silverware and napkins arrived about five minutes after our entrees were served.
I ordered one of the house specials...a Panang Curry dish with shrimp and chicken. Priced at 17.95 it seemed a little overpriced, but sounded good nonetheless. I ordered it "Thai Hot" (you are asked to choose between mild, medium, hot, and Thai hot). It was served so mild it was almost bland. It had two shrimp and a little chicken. The rice side was two tiny scoops of rice that made for about six bites of rice. Pretty sad for a 17.95 dish. My wife's dish was similar and had the same pitiful two little scoops of rice. To their credit, the vegetables in the dishes were seemingly fresh, cooked perfectly, and delicious. The two shrimp in my dish, however, were obviously frozen shrimp, and were bland, freezer burned and almost flavorless.
Even still, I was hoping the whole evening would be redeemed with dessert. You see, I love Thai Sticky Rice desserts and this place had one on their menu. I had looked forward to it throughout the whole meal. Atfer sitting in front of our empty entree plates for at least 10 minutes, a man we had never seen before approached the table and said, none too kindly, "Are you finished?" I replied, "We had hoped to order dessert." "Oh," he said, seemingly irritated that we wanted to order dessert. "What do you want?" I told him and he disappeared. A full ten minutes later he returned to say, "So sorry, we are out of sticky rice." Seriously? How is it possible for a Thai restaurant to run out of sticky rice? So, we asked for the check. I'm sure you can imagine, it was another 10-15 minutes before we received the check.
All around us we could hear other people having the same problems. Comments such as, :"Well, they seem to be trying at least" (though I have to say if you can't get water to the table in less than 30 minutes, it hardly constitutes "trying". Another customer said, "Well, I always give new restaurants two tries before writing them off...but the next try better be a huge improvement over this one." Well, he's a better man than me. I can't imagine trying them again. They did bring over some cards as an apology for the terrible service, it offered us a free appetizer or dessert (assuming they actually had the desserts) on our next visit, provided that visit was in the next two weeks, and only with the purchase of two full dinners! To be honest, with the poor quality of the overall food experience, the pitifully small serving sizes, and their seemingly overpriced entrees, I can't imagine coming back to purchase more.
If you want Gainesville Thai food, try Rice Thai instead. The food is twice as good, twice as large on the portions for half the price. And they know what they are doing. read more