Not only they have the best prices for the meds my pups need but they go out of their way to ensure all goes smoothly if there is ever a problem. They've been my default pharmacy for years and I truly consider them to be a hidden gem. Thank you! read more

I only received 1/2 of my order, but that was quickly fixed when I reached out to let them know. They had already realized their mistake, but didn't know where they needed to fix it. I am very pleased with their services so far & I've been getting my dogs medicine through this company for almost 8 years. The only downside is the cost keeps rising, but I guess thats to be expected along with everything else. read more

I was going through a really stressful time with my pup and had the best experience with a customer service rep. She was kind, compassionate and efficient. I've been ordering from Bandana RX for years now, and have always been satisfied. After this most recent interactio, they've got my business for life. Biggest thanks to the customer service team read more

Bandana has the lowest prices anywhere and provides fast shipping. I use them for all of my pets. Would highly recommend.

Great value and price, received item in a timely manner. Customer service was great as well.

Ordered from them more than two weeks ago and still have not received the product. By tracking, it should arrive in a few more days. However, that is just not acceptable. The reasoning was that I was a first-time customer, and the script had to be approved by the vet. However, PetVM said there was missing information, all easily available on the web where I got it from, and rather than contact me for that, PetVM simply waited for me to contact them. Then, PetVM seemed to have further delayed in contacting the vet. I asked PetVM to send the medication express because they admitted they were at fault, but they lied and sent it by regular mail. I'm not sure PetVM deserve three stars, but since they responded to my complaint quickly, I gave them an extra star. They were also the most price-competitive. read more

Prices are reasonable, and customer service reps have always been polite and helpful. I don't have a problem recommending Bandana Rx.

I have been using Bandana Rx for years now. They provide great service with contacting my vet for refills and the prescriptions get to me quickly. I have no problem in recommending them. Their prices are reasonable and comparable to many other pharmacies. read more

Bandana Rx - My adorable dog, Lucy - Vitamins & Supplements Near Me - Concord, California

First I canceled a refill, but it shipped anyway. oh, well.. I can still use the medication for next time.... But this is SERIOUS! I have a card on file with them and they are the only Company or person that I have ever used it with. I just got a phishing scam call from Cali. They told me the last 4 digits of the card as proof the were with my bank. This card stays home, never used. Something stinks at Bandana! They have a rotten apple there.... read more

Bad customer service over the phone, lost prescriptions that were mailed to them, never called back after I was informed that they would. Cannot stress enough of the incompetency from the people who work customer service there. read more

I've been using this service for several years. Great service and excellent prices. Product arrives on time at intervals I select.

We have been using this service for our heartworm prevention. The reason I wanted to review is because their customer service is truly above and beyond. We have been having a delay with our prescription on the vet's side and Bandana Rx has stuck with us the whole time. Instead of immediately canceling our order (thanks Amazon Pharmacy) so that we'd have to start over, they have been in close communication and have been waiting for us to resolve it. It really feels like a group effort and that's pretty cool. Plus decent prices and same products as elsewhere. read more

I never heard of this pharmacy until the end of the year when I was out of preventive heartworm meds for my dogs, and Costco informed me they had been out of stock for several months. I went online (petvm.com) and found the prices very reasonable and the process of ordering super easy. I had to make a modification to one of the med orders and customer service was very prompt and courteous - actually followed up with various confirmation emails. Was also surprised to learn that they have a brick and mortar location in Concord. Check them out! read more

Delayed orders and shipments that NEVER ARRIVE. Constant delays, and the answer from the company is always "well it's not our fault how about you order some more and maybe that will get to you?" Wasteful and most likely fraudulent. read more

I placed an order through PetVM, which was fulfilled by Bandana Rx. I didn't receive it, even though the tracking showed it as delivered. Bandana Rx filed a missing report with USPS, then sent a replacement. I really appreciate this level of customer service. I will definitely order from them again! read more