Update/Response:
Yes I was very appreciative of how you took that over charge into consideration and made it right. Thank you.
Upon my second appointment, scheduled with Paul at 1pm, when I arrived I was told by the person at the counter that I had an appointment with Sofia instead of Paul, which was incorrect. I stated I would be open to having Sofia do my nails instead. Then, someone came up to me while I was waiting and told me that Sofia had an appointment with someone else at 1pm that wasn't me. That's why I told you I would come back later that day.
The service done by Paul was rushed. He reiterated the reason he charged me $50 the time before was because my nails were not even. That was untrue. It seemed like a scheme to make more money. My nails were even and none were broken. He chose to apply a lot of acrylic powder and mold them back into their original shape. He then charged me $5 more. If he was going to do an upcharge he should have asked me before doing so.
I appreciate your response, and the will to make it right. But after the dishonesty, wasted time and money I have reached my capacity, and don't think this is the best fit.
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I made an appointment for the first time a couple of weeks go to get an acrylic fill with gel polish. While making the appointment I asked the person who took the call how much that would be and she told me it would be $45. It was also stated on their website that it would be $45 for this service, but I just wanted to make sure.
When I arrived for my appointment I sat down and the man who did my nails was very kind and he took the time to clean io my nails. He accidentally knicked me while filing my nails but continued to apologize which was very sweet of him and after all, it was an accident! However, he applied a lot of acrylic powder and started reshaping them just to mold them back into their original shape which I thought was a little weird?
Regardless of that, when I got to the counter I was charged $50 for the service. I chose not to say anything until later on. Furthermore, my appointment was at 1pm which I was seen right away. But the nail technician's other client came in around 1:45pm and he completely rushed the paint job! There were areas on my nails that weren't painted because they were missed.
I called and talked to the owner and told them that I was charged $50 for a $45 service and confused as to why, so they gave me a $5 discount for when I came in next. I was very appreciative of this, and it seemed very professional, so I made another appointment with that same nail technician.
When arriving at 1pm for my appointment they told me I had an appointment with someone named Sofia instead of the nail tech that I booked with. I told them I would be open to having Sofia do my nails, even though I was little confused about the whole situation. Then they told me Sofia had an appointment with someone else! So I knew something was off... I asked them if I could come back in later that day and have the nail tech I booked with. So that's what I did, and the service was okay. It wasn't great, it was rushed just like the time before, I got knicked with the drill twice, and the application for the nail polish was even worse than before. After he was done filing my nails and applying the acrylic powder I asked him if I should wash my hands and he told me - no, that I will do that after the gel polish has been applied. The nail polish was going on so uneven and bumpy!
When done, I was not satisfied with my nails again, but chose to not say anything because it seems like a lost battle. The polish is so bumpy. However, they did give me the discount for getting up charged last time which is still appreciated and the owner was very kind and professional. read more