Meyerhoff Symphony Hall Box Office Ticket sales, the Jonathan Rush - GospelFest, April 3rd, 2025.
This is to express one of the worse examples of customer service I have experienced.
The event was the Jonathan Rush - GospelFest. (Order #49329369).
Being an avid concert patron, I have attended many venues in the DC, Maryland areas and never have I experienced the poor customer service, lack of professionalism, and disrespect we received dealing with the Baltimore Symphony Orchestra: Jonathan Rush - GospelFest event through the Meyerhoff Symphony Hall Box Office Ticket sales.
We purchased two tickets for the event more than a month before the event.
Baltimore Symphony Orchestra: Jonathan Rush - GospelFest
Meyerhoff Symphony Hall
Thursday, Apr 03, 2025 @ 7:30PM in Baltimore, MD
Section: Orchestra Left * Row: B * Qty: 2
We received an email confirmation following them processing the payment for our tickets. BoxOfficeTicketSales.com
To: me · Fri, Mar 7 at 6:42 PM
The first concern, unlike most venues, we did not get our electronic tickets, but instead were informed they would not make the tickets available until the day of the concert.
A month after purchase of our tickets came the first red flag. We received a call from the box office telling us they had "double booked" our seats. There was no explanation for how this happened and why since we had purchased our tickets a month earlier. Yet they wanted to move us and not the other party.
The box office promised to find us new seats, at which time we made it clear that the seat needed to be on the aisle because I would be in a wheelchair.
The next red flag came a day later when someone from the box office called saying they found seats on row EE. But still could not tell us the seat numbers. She promised she would put a hold on the tickets because the box office would not be open until the next day. We trusted and believed in her. The next day she contacted us and told us someone else took those tickets. By this time, I was tired of the run around and broken promises no longer interested, but the tickets were purchased as a gift.
She now wanted to move us to row GG, but still no seat numbers, and no indication they were aisle seats. Yet they wanted us to wait until we arrived on the day of the concert to find out where our seats were.
I asked for a refund, and she stated their policy would not allow it because we said we would consider row GG, but they never confirmed the seats. However, the box office policy did not apply to them giving our original tickets away, nor the second set.
We were not refunded the price of the tickets, and we did not attend the concert.
Some how I don't think this an isolated incident, from the incompetent way they handled our purchase. read more