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    Bally

    5.0 (1 review)
    Closed 12:00 pm - 4:00 PM

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    4 years ago

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    Brooks Brothers Factory Outlet

    Brooks Brothers Factory Outlet

    4.5(12 reviews)
    0.2 mi
    $$$

    I was impressed with the attentiveness of the employees. Today is a holiday and many Texans are out…read more shopping...as they should. A few stores had extremely long lines to check out ,make an inquiry and /or cranky employees. Brooks Brothers was the opposite of the other stores I visited. I walked in and Martin said hello welcome to Brooks Brothers let me know if I can help you today? I showed him a text with a picture of a shirt label from my best friend and Martin found 8 shirts ! He was able to check inventory from other locations with intent to have the stores mail the dress shirts to a home address. Serviceable, convenient and superior customer service. This outlet store is clean, organized , well stocked and provides a pleasant shopping experience. Martin as a salesman is an asset. Thank you

    To quote from menswearreviewed.com, "Brooks Brothers [has] a long standing reputation. The…read moreIvy-league affiliated brand is responsible for many a presidential outfit and is known for quality, prestige, and a top-notch customer service experience". I couldn't agree more with this line. In fact, I remember the days where if you wanted to shop Brooks Brothers ("BB"), you'd have to go to a city like San Francisco. It was always a huge deal to walk into BB while visiting San Fran...have people wait on you, a tailor's tape measure around their neck at all times. BB always meant serious clothes to my father, and I understood that quickly. Now look, I'm not saying I expect to be offered champagne or wine a la Tiffany's, but I expect way more than what was offered at this location in terms of customer service (did I tell you I went around Christmas...oh I didn't?). We walk into this large, beautiful outlet location in San Marcos on Monday (12/17) about 4:00 p.m. Not many people in the store, including customer service representatives. I think I only saw two...for a store that size heading into Christmas - are you kidding me? The store had a very "fend for yourself" to all our pre-labeled, pre-sorted sizes in the bins, atmosphere. God forbid had I been really searching for someone's time to have a suit, blazer, etc. measured and fit. When I did finally flag someone down, the questions I asked the young representative, in my opinion, were not answered in a way befitting of such a reputable, prestigious clothing company. And, as stated before, there's no way the reps would have had "the time" or the focus to really cater to a serious shopper. Ended up buying some shirts, impressed by the deal, but THIS is not befitting Brooks Brothers. Not at all the way I remember shopping at a high dollar clothing store...

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    Brooks Brothers Factory Outlet
    Brooks Brothers Factory Outlet
    Brooks Brothers Factory Outlet - Tiny repeating critters are my favorite  category of ties, and BB delivers. These were $65 or 2/$90, be patient/watch for sales.

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    Tiny repeating critters are my favorite category of ties, and BB delivers. These were $65 or 2/$90, be patient/watch for sales.

    Bally - accessories - Updated May 2026

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