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    H&M

    2.8 (12 reviews)
    Open 11:00 am - 7:00 pm

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    Anne Marie N.

    I had the worst experience today! I was exchanging a pair of swim bottoms. I called corporate earlier to make sure the store had my size, I waited on hold for the store to say they had the size (the domain didn't) and they would put them behind the counter. I live in Austin so it's a far drive. I get to the store and asked Cohen about my bottoms. He said that nobody called. My friend stayed at the front when I went to go look for the bottoms on the rack. He obviously didn't realize we were together because he was talking trash about me to my friend and other employees. He was also talking about my race. When I got back he was trying to exchange them and got super flustered. I asked if we just could do an even exchange because there was a dollar difference. I don't know how that was but he was going to give me a refund of 14$. I said it in the nicest way possible because they were closing soon. He then snapped at me. My friend said something to him about what he said earlier. I wish I had talked to a manager while I was there but I didn't get the whole story until I got to the car and the store was closing. A employee is talking trash about a customer with other employees and customers unacceptable. This is crazy. I'd love for a manager to reach out to me and I will tell the store more in depth and what he said to my friend.

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    Photo of Tyler P D.
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    5 years ago

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    Photo of K K.
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    4 years ago

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    10 years ago

    Helpful 3
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    5 years ago

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    4 years ago

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    9 years ago

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    8 years ago

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    10 years ago

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    5 years ago

    Very rude manager. I'm a big fan of H&M but this is the worst priced H&M I've ever seen.

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    Photo of Michael A.
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    9 years ago

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    6 years ago

    Isaiah was friendly and very helpful. I enjoyed shopping here. His customer service was awesome.

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    7 years ago

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    Brooks Brothers Factory Outlet

    Brooks Brothers Factory Outlet

    4.5
    (12 reviews)
    0.6 mi
    $$$

    I was impressed with the attentiveness of the employees. Today is a holiday and many Texans are out…read more shopping...as they should. A few stores had extremely long lines to check out ,make an inquiry and /or cranky employees. Brooks Brothers was the opposite of the other stores I visited. I walked in and Martin said hello welcome to Brooks Brothers let me know if I can help you today? I showed him a text with a picture of a shirt label from my best friend and Martin found 8 shirts ! He was able to check inventory from other locations with intent to have the stores mail the dress shirts to a home address. Serviceable, convenient and superior customer service. This outlet store is clean, organized , well stocked and provides a pleasant shopping experience. Martin as a salesman is an asset. Thank you

    To quote from menswearreviewed.com, "Brooks Brothers [has] a long standing reputation. The…read moreIvy-league affiliated brand is responsible for many a presidential outfit and is known for quality, prestige, and a top-notch customer service experience". I couldn't agree more with this line. In fact, I remember the days where if you wanted to shop Brooks Brothers ("BB"), you'd have to go to a city like San Francisco. It was always a huge deal to walk into BB while visiting San Fran...have people wait on you, a tailor's tape measure around their neck at all times. BB always meant serious clothes to my father, and I understood that quickly. Now look, I'm not saying I expect to be offered champagne or wine a la Tiffany's, but I expect way more than what was offered at this location in terms of customer service (did I tell you I went around Christmas...oh I didn't?). We walk into this large, beautiful outlet location in San Marcos on Monday (12/17) about 4:00 p.m. Not many people in the store, including customer service representatives. I think I only saw two...for a store that size heading into Christmas - are you kidding me? The store had a very "fend for yourself" to all our pre-labeled, pre-sorted sizes in the bins, atmosphere. God forbid had I been really searching for someone's time to have a suit, blazer, etc. measured and fit. When I did finally flag someone down, the questions I asked the young representative, in my opinion, were not answered in a way befitting of such a reputable, prestigious clothing company. And, as stated before, there's no way the reps would have had "the time" or the focus to really cater to a serious shopper. Ended up buying some shirts, impressed by the deal, but THIS is not befitting Brooks Brothers. Not at all the way I remember shopping at a high dollar clothing store...

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    Brooks Brothers Factory Outlet
    Brooks Brothers Factory Outlet
    Tiny repeating critters are my favorite  category of ties, and BB delivers. These were $65 or 2/$90, be patient/watch for sales.

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    Tiny repeating critters are my favorite category of ties, and BB delivers. These were $65 or 2/$90, be patient/watch for sales.

    H&M - menscloth - Updated August 2026

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