I stayed at this hotel from 4/7- 7/11. This hotel is well-run and efficient. I was attending a…read moreconference and found the check-in process to be quick and to the point. The elevators are separated between the top 15 floors and floors 1-28. The room was easy to find, though the listing on the room would be better appreciated as you exit the elevator and not as you turn a corner to realize the tiny print is the room numbers. The room is spacious with a king-size bed, a decent-size bathroom, and a closet with an ironing board and iron. They offer dry cleaning service and a safe that allows the guest to set the pin to lock the safe. A large TV and many rooms have views of skyscrapers. It is quiet at night. The bed is comfortable. The bathroom has an energy-saving function that requires the guest to press the button for 3 seconds to turn on the lights. This was not explained at the desk, nor are there instructions in the room about this feature. The master control and shower head are at opposite ends of the shower, so it's a bit awkward to turn on the water as you move back and forth to get it to your liking. The window, on the 22nd floor, opens enough to allow a breeze through, but only enough for an adult to stick an arm out of the opening. The selection of food options in-house is great, with a very large pantry on the lobby floor. There are no prices for most of the items in the pantry, and it comes as a bit of a sticker shock. It would be nice if all prices were available as consumer-friendly options. The service staff who cleaned the rooms were just amazing. I did not put a sign out for no service, but the staff member on that floor checked on me each day, even when I did place the no-service sign, to ask if I needed towels or anything. Now the operators of this wonderful hotel must know that the area where cabs and cars arrive had such heavy use of marijuana that I think I got a contact high and my first ever case of the munchies. For a hotel that can cost up to 200-300 dollars a night to stay, this was an unexpected experience and one I hope not to repeat should I stay at your hotel again.

Stayed at Chicago Marriott Downtown Magnificent Mile for a work trip. Overall, it is a pretty…read morestandard Marriott experience in a big city. The standout was Stephan at check-in. He was exceptionally friendly, knowledgeable, and welcoming, which honestly set the tone on a positive note right away. The rooms themselves felt a little dated, and my TV remote barely wanted to cooperate during the stay. Nothing terrible, just small things that made the room feel a bit tired overall. The location is definitely convenient, especially for walking around downtown.

The Langham is going down as one of my favorite hotels and arguably for sure top 5…read more The room was amazing and I was very impressed by the birthday set up my wife arranged with the hotel and a third party vendor. Our view was stunning and I loved I could see downtown and the river from our room. We booked the cinema suite for a cute movie night and I loved that. They had a cute popcorn station with candy and pop, plus you can order room service. The spa was amazing and the facilities were nice.

My wife and I are finally reflecting on our stay at The Langham, Chicago, from June 2021, when we…read moregot married and spent a few nights there with family. Although we grew up in the Chicago suburbs and know the city well, it was our first time staying at the Langham, and it left a strong impression. The most striking aspect was how spacious the room felt. We likely stayed in a Premier Room, which was quite large by city standards. The bed was massive, very comfortable, and just the right firmness. A detail that stands out is the space between the foot of the bed and the wall where the TV was mounted, which makes the room feel open and calm rather than cramped. The décor was elegant without feeling stuffy, highlighted by thoughtful touches like an espresso machine. The bathroom was another highlight: the frosted-glass window offered privacy while maintaining a sense of connection, and the rain shower had excellent water pressure and felt indulgent. The location is fantastic, convenient for work in the Loop, time in Grant Park, shopping on Michigan Avenue, or dining in River North or Fulton Market. During our trip, we ate nearby both nights, which made getting around easy and stress-free. The staff was warm and helpful throughout our stay, and breakfast at the hotel restaurant was memorable, even if the details are a bit hazy now. The lobby is beautiful, and several family members who stayed with us also commented on how much they enjoyed the hotel. At the time, pricing felt mid-range for a luxury hotel in Chicago, offering excellent value. It was summer, likely a less expensive time to visit, but even so, considering the room size, comfort, service, and location, it seemed like money well spent year-round. Thank you for such a wonderful experience. We would happily return and are eager to explore other Langham properties worldwide.

Love this place I come here for drinks and food every time when I am downtown Chicago. Drinks and…read morefood are excellent and you have an amazing view of the city at night and lake during the day, great for background pics.

The Accommodations The suite functions more like a luxury…read moreapartment than a standard hotel room. It is fully equipped with a kitchen and ample living space, making it ideal for longer stays or those seeking a residential feel. The cleanliness is exceptional, supported by daily housekeeping that maintains a high standard throughout the visit. The Highlights * The View: One of the standout features is the spectacular, unobstructed view of Lake Michigan. * The Spa: The Trump Spa offers a solid wellness experience. The "Goddess Massage" is a recommended treatment, providing a comprehensive 2-in-1 experience that combines a full-body scrub with a professional massage. The Drawbacks * Dining at Terrace 16: Despite the convenience of a $60 daily breakfast credit, the morning meal at Terrace 16 is best avoided. The food quality does not meet expectations, and the pricing is high enough that guests will almost certainly exceed the allotted credit. * Value Proposition: Between the lackluster breakfast and the potential for high out-of-pocket costs at the restaurant, the dining experience significantly detracts from the overall value. I would totally stay here again for The excellent service, cleanliness and the spectacular view. Love having the kitchen area as well.

nice building, ok area for the south side. well.. tolerable at best…read more the average customer base is comprised of an eclectic mix of the homeless, the homies, and the homely. pretty much what i would expect a city warming center would look like at 2am. and you would like me to pay one whole american dollar for this experience? no thank you. the employees are rude ( at best ) the office smells of 3 wk old tuna fish in july, and a shoe in for the cast of next seasons biggest loser.

If you think you are clever and get well for glambing. Please come to this place. Many game that…read moreyou shoud like sure. Keep your money to play and get award too much money from there.

This is our go to hotel when we visit Chinatown. We have stayed here as a family with our kids and…read morewe have had weekends away with just two adults. Great location, clean room, great staff. The breakfast is one of the better breakfasts we have had at a Springhill. My only complaint is parking. Ugh, parking here is a pain in the butt and very expensive. If you leave during the day, you may not have a spot when you get back. Thank goodness, Chinatown is so walkable.

I absolutely love this hotel and staff here at the Springhill Suites in Chinatown !!…read more This is my go to hotel here in Chicago when working at McCormick Place. The location is only about a 20-minute walk to the convention center, but if it's very cold outside, I would recommend taking an Uber. I just recently stayed there and checked out on Sunday when the East Coast had that major snowstorm and I just want to tell you that the staff went above and beyond expectations to make sure that I was well taken care of and let me explain why. I had scheduled an Uber because I had an early flight from Chicago back to Baltimore and and when I woke up, I seen that my flight was canceled and that they had booked me on another flight going from Chicago to Pittsburgh to Baltimore that again they shut down all air traffic to Baltimore that day due to the heavy snow so I was able to let the front desk. Staff know my situation and they were kind enough to put a soft hold on the room that I was in until I called them from the airport to let them know whether I was able to get a flight or not get a flight. When I got to the airport, I had booked another flight to Pittsburgh and then I rented a vehicle to drive from Pittsburgh to Baltimore in the massive snowstorm. I called the hotel and they were gonna hold the room for me which they did that. I let them know that I was finally able to get a flight out of Chicago and that they were good to go ahead and release the room. It is this kind of service that is very hard to find in today's society that staff are well trained, extremely helpful and very friendly and they want to make sure that we as customers are taking care of to the fullest extent and they went above and beyond the call of duty and I am so very grateful to that staff and hotel. You're not gonna find a better hotel in the area in my humble opinion they have a free breakfast every morning, which is really really nice. Everything is extremely clean and well presented and you can tell they take a lot of pride in this hotel. The lobby area is tastefully decorated, and it gives you a sense of being very calm and relaxed, which I really enjoy after a long day working Folks, I can't speak enough positive about this hotel and staff and I consider it as a hidden gem of hotels in the downtown Chicago area I just wanna say thank you so much to the young gentleman. It was at the front desk on Sunday morning and to the young lady that was there as well for really going beyond the call of duty to help me and to make sure that I did have a place to sleep overnight if I could not get a flight thank you I will not stay anywhere else, but this location because of such outstanding service and how clean it is I look forward to seeing everyone again on my next travel up to Chicago

We were nearby and decided to walk down for drinks. Being that it was later, we appreciated the…read moreatmosphere being relaxed and a spot we could pop into without a reservation that had a bit of everything to do, had we wanted to. They were offering a few specialty cocktails, but even the drinks we got that were standard (i.e. old fashioned,etc) were done well, especially for the price. The bartenders were pleasant and the vibe was relaxed. Would go again.

The Moxy brand is geared to young people who want a cool work vibe. It's a chain that focuses on…read moreminimalist amenities at a more affordable price in central locations. This hotel was located within the loop near the river, shops, bars and restaurants. The hotel rooms are basic and small. We were fortunate to get an upgraded room with two queen beds and an amazing view out the window of the city. The window was large and clean. The beds were comfy with ample pillows. Four pillows were provided. The hotel set up is a bit awkward. Room is best for one person as lacks storage for large luggage. Plus there is not a defined bathroom. The shower is within the bedroom. Fortunately the shower was frosted but you walk right into the bedroom so you must be comfortable with those you stay with. Plus the room does really have a deck and chair to work. The desk is a fold down from the wall. The chair for the deck is located on the wall and not really suitable for long term working on sitting as does not have a back to it. The best thing above this hotel are the staff. The front desk staff are super friendly and accommodating and aim to please. The bartender was super friendly and attentive as well. Lastly parking is not available right at the hotel. You have to walk two blocks. Plus parking cost 59 dollars and that's the discounted rate. Also not really a suitable place to drop luggage off. If you pull up to the front door, you are blocking traffic. Base on price of 400 dollars the night we stayed, I would say it's not worth the stay. Maybe it's worth 200 or less for Chicago.

Old dirty rooms, no running water in the morning. If I could give zero stars o would.read more

The Chinatown Hotel is about 20 years past "shabby." First, be aware it's a walk-up, with narrow…read morestairs. Our room had a rickety bed with a thin blanket on top that didn't fully cover my 6-foot husband. There were stains all over walls, a shower with zero pressure and a used bandaid on the floor. No washcloths, just hand and bath towels. The staff members were lovely, but this place needs ... a lot. We cheaped out by staying here -- and definitely paid the price.

I was in town for a training and chose The Midland Hotel since it was the closest to my office. I…read morehad a 3 night stay at this tribute hotel and was very impressed. I experienced great front desk hospitality, my room was clean and spacious, and the location of the hotel was perfect. Travel to River North, West Loop, and other main neighborhoods was convenient. Not the most scenic view outside my window, but I appreciated that I had a massive corner room. The bed and pillows were comfy, and bonus points that my neighbors upstairs, downstairs, and on my floor were quiet and respectful. I had such sound sleep the entire time. The desk in my room was equipped with all the electrical and av outlets I needed to work out of my room like I was working out of a NOC.

This hotel has gone demonstrably downhill since its former incarnation as the W Hotel. As a fan of…read morethe bougie bar (TM) I have fond memories of the W chain in both NYC and Chicago. At the time I thought this was the height of what I in my younger days considered urban chic and expense account luxe...at least until the Great Recession reared its head, ushering in the end of this heady era. More recently, I happened upon the Midland Hotel on an early autumn evening, as I was running early for an event taking place nearby. I opted to stop in for a pregame libation and found myself immediately regretting my choice. The bar setup felt corporate yet seedy at once. It was clear the Old Fashioned I ordered on deal was premixed. While I do not like to badmouth anything having to do with personnel during this post-Covid era, with all of the challenges it has wrought, the service here stood out for its indifference. There were three servers chatting among themselves behind the bar and only a couple of patrons who already had drinks. When I asked for water and subsequently a straw, I was met with a guised eyeroll and "anything else?" Fortunately, I was able to enjoy my drink in peace as I texted my friend where I was, so we could meet up and walk to the event together. It was a tale of two bars, as when my male drinking companion arrived, the server immediately turned on the charm. She also treated me observably more warmly when she noticed that I was accompanied by a man. I'm dismayed, but not shocked, that such retrograde attitudes exist in what is almost 2026 America. In any event, this bar served its purpose as a meeting point, but I probably wouldn't go out of my way to revisit.

The wifey and I took a early Christmas holiday getaway to Chicago and stayed at the Hyatt Regency…read more The location alone was perfect; close to the Riverwalk, Michigan Ave/Mag Mile shopping, CTA trains on the blue/red line and stunning views of the lake. The room was clean, cozy, spacious and comfortable. The staff were friendly and quick to help, check-in/check-out was online so it helped eliminate the wait of going to the desk. The hotel gives you a $25 voucher to use per day after 5pm on food, snacks or a drink for a night cap after a long day which was a nice perk. Only downsides: no microwave, although there is a mini fridge, no pool, and the parking is pricey, but keep in mind you are in downtown Chicago. Overall, i'd recommend staying here. It's the perfect distance to so many good restaurants, coffee shops, shopping and transportation services.

My review should not make people hesitate to stay at this hotel, but please stay away from room…read more2551 in the East Tower. I was here for a conference and is very friendly lady in the reception. Tried to upsell me to a better view on on payment. I am a World of Hyatt member and I was expecting at least to to get some recognition of my membership. The the room was so noisy and initially I thought it was probably the Chicago wind and since I was with a at the conference I asked others if their rooms were noisy and they said no. The next morning I called the reception and I was told that the noise was because of the elevator and it seemed like it was common knowledge that this room had something like a train running through every 3 to 4 minutes. I was a little disappointed that this room was given to me and no fair warning that it was noisy. I spoke to the front office manager who arranged To have me move to a different room which was a big inconvenience because I'd already unpacked and I was busy with the conference. It's a big hotel other than this experience. The location is really great and you're very close to the million Mile and the river. Most of the staff were friendly other than the person who checked me in who was friendly but may have just thought that that I would not complain about the noise and give me the worst room in the hotel. I hope the management will take care so that no other guest has this experience. The rooms are quite big for downtown hotel. It has good amenities. I would not mind staying in this hotel on a future visit.

In Chicago for a quick business trip and given its Lollapalooza weekend, every nice hotel was $700+…read morea night so I found this spot for $300 a night (king bed). Total was $660 with tax etc. Look, it doesn't pass the eye test. It's in a fine area downtown (nothing too shady) but the lobby is meh and the set up is weird, you walk outside to take an elevator up to the rooms. The elevator itself was super sketch and had trash all inside it. The floor layout is very motel like, creaky lights and dusty, so I was scared to finally get to my room. Lo and behold, the room was fine. Cons: TV is unwatchable, it's horizontal to the bed. No mini fridge (never seen a hotel with no mini fridge). Above all else, the room was clean, bathroom clean, and bed was comfy. Hotel was quiet too, but omg the AC unit is literally from the 1980s and so loud I had to turn it off in the AM. Front desk guy was nice and they give you as many (warm) water bottles you want. Overall, fine for a 2 night stay but next time I'm in town prob not staying here. *Update: Smoke alarm detector broke and started beeping at 3am and wouldn't stop. No help beyond "take battery out" which did not stop it. 1 star now and will be asking for a refund tomorrow.

Front desk employees scam people out of parking, you end up paying the system they use and bill to…read morethe plates attached to your vehicle and the front desk staff asked to Zelle them as well. Which seemed off until I had easy in and out access out of the parking lot for the 2 days I was there. Then weeks later the parking bill came in and that's when I figured out I was scammed, I tried to remain calm about the situation and get it resolved quickly with the management team but it turned into a nightmare. No apology, no accountability, no type of compensation and if it wasn't for me taking the time out of my day and work schedule this issue would have never been resolved. Poor management service. Poor client experience. Poor customer problem resolution. If you have stayed here before and had a rental car look into parking situation you may have been scammed too and later billed by your rental company and or sent to collections by the parking company they use which is called Metropolis. It seems like the management and hotel ownership team is all on the same page of not caring nor wanting to help or handle the situation. They end up keeping your $$$.