Worst casino ever!!! No drink people , no play time, machines are horrible. I will never step foot in there again.

Cool little casino Drink girl came around enough The dealers were cool Didn't win any money but playing craps was fun All good read more

Umm been there a couple times just for fun as a local. Tonight saw a bed bug crawling on the bathroom wall. They have no boundaries as to who they let in. Refuse no one. Now this. Never again read more

They check IDs and bags at the entrance, typical for most casinos I've been to. We asked if they could change 1 of the 20 TVs on the floor we were playing slot machines at to the football game that was on and were told to go up to the top floor bar where we could watch it on the big screen (a different game was on there, so no we couldn't.) Not a lot of options for slots here as far as variety, I've seen a lot better at other casinos. We only liked 2-3 of the games we played here. Didn't try the food or drinks as we came here to kill some time after dinner and watch the game but they wouldn't put it on, so we didn't feel the need to spend money on drinks. The exterior of the building is a gorgeous historic building, but I don't think it's really noticeable once you're inside. read more

I used to live in Vegas so maybe I'm highly biased... but this Ballys sucks. No vibe or personality at all. I understand it's just the temporary location right now, and hope that the permanent location is much better. Very basic casino. Slots, some tables, and places to grab drinks or things to eat. Would recommend if you want to go to a casino check out the others in the surrounding area. Here's to hoping to permanent location is better. read more

My wife and I were downtown and stopped in on a lark. My wife sat down at one slot machine, put in $10, won on her second spin, and cashed out after a third spin. We went to a redemption machine to cash out her voucher for $17.75... and it was refused. Up the escalator we go to the cashiers station! They said it was coming up as a "duplicate ticket." We waited there for a good 20 minutes while they sorted it out. Less than 5 minutes of play and 20+ minutes waiting to cash out. This was our first visit to this casino. We'll never go back. Zero star review if that were an option. read more

We stopped in the Bally's just to check out the casino. We grabbed a quick drink at the bar on the first floor. The bartender was very skilled. The drinks were great. The casino has 3 floors. The top floor has the restaurants and a few slots. The second floor has all table games with slots. The first floor has all slots. Overall decent casino outside of Vegas. read more

Bally’s - Casinos Near Me - Chicago, Illinois

If you're desperate for a Chicago casino experience but don't expect much. It's very watered down and nothing like you would expect in a major city read more

Disappointing and Unwelcoming Experience at Tre Denari Tre Denari bills itself as an Italian concept promising warmth, authenticity, and an approachable team. Unfortunately, our visit offered none of those qualities. From the moment we arrived, it was clear management prioritizes certain guests while leaving others to fend for themselves. Despite only two tables being seated when we walked in, no one explained the "tasting menu meant to be shared," a detail we had to learn from nearby casino staff--not the restaurant itself. The service was disorganized from the start: my husband's drink arrived promptly while mine required two follow-ups. We placed our full order--appetizers, salads, pasta, and entrées--at once. Appetizers and salads were dropped on the table together, then we waited nearly 25 minutes for our entrées while watching later-arriving tables enjoy multiple courses and finish eating before we'd been served. The pasta never came despite repeated inquiries; we finally canceled it and asked for the check. What made the situation worse was management's indifference. They seemed far more interested in catering to people they knew than ensuring every guest received equal treatment. The staff displayed none of the "warmth" or "approachability" promised in the restaurant's concept statement. Not even a token gesture--like comping an item--was offered for the poor experience. Ironically, the casino dealers nearby were friendlier and more attentive than anyone on the restaurant floor. If Tre Denari is not prepared to give all customers the elevated experience they advertise, they should make it an invitation-only club rather than misleading the public. For a place that claims to deliver hospitality and authenticity, Tre Denari was an absolute letdown. I'd give them zero stars if I could. read more

Located Downtown, this small casino gives guests a taste of gambling. This is a temporary location, and it is puzzling that the former Medina Temple is associated with gambling. The stained glass is still there. The slot machines are on the first level. On the second and third levels, there are more complex gambling opportunities. Security checks guests to ensure that there are no weapons and guests are age appropriate. I was not impressed with the food, but maybe in the larger permanent location, there will be more options. read more

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fun time, played a few slots, didn't win but had a great time. they have a lot to choose from. Enjoy. Very easy to get to downtown

It's 3 floors so everything is spaced out but you don't know what's on each floor unless you get on the elevator. The staff acts like they don't want to be there. If you not happy get off the night shift. After hours I get it you can't serve liquor but offer more than water. And get employees that actually like their job and don't act like the don't want to be there but I still like it because the slots hit read more

**1 Star** If I could give this place zero stars, I absolutely would. Bally's in Chicago has the *worst* customer service I've ever experienced in my life. From the moment I walked in, I was greeted with nothing but indifference and complete disrespect from the fat pig hag that let us in. The staff clearly doesn't care about their customers or providing any level of service. Kirsten was rude and unpleasant throughout my experience. I had an issue with my membership, and when I tried to resolve it two ton Tony was even worse, the employees acted like it was an inconvenience for them to do their jobs. Not only was I treated like I was wasting their time, but they were rude, unhelpful, and completely unapologetic for the lack of professionalism. I tried to escalate the issue, but the manager was no better--just as dismissive and condescending. It's clear they don't value their customers or take any pride in their work. I've never felt so disrespected as a paying customer, and I will never be returning. Save your money and your sanity--stay as far away from this place as possible. read more

Not a lot of table games. Half were empty and the rest only have 4-5 chairs and were full. No one offered the advertised "complementary drink" for active gamblers. Clean place. read more

Just go for the novelty of it: the historic building and first casino in Chicago. Beyond that, nothing worth staying for. Drinks are served in plastic cups. Even when gambling you have to pay for drinks, what!? I've never been in a casino that operates that way. The dealers messed up counting chips multiple times. One dealer gave me the plastic chip that holds the chips in place as my payout. He mis- counted so many times we hand to repeatedly call over the person overseeing the tables (won't even call it a pit boss bc there was no oversight and no "boss" involved in what these people did) Also! Shockingly, when we cashed out our chips, the worker in the cage counted the chips wrong (made piles of 5 $25 chips and counted it as $100). Her co worker noticed the error and had to Re count them. That is literally her only job, count chips - and she did it incorrectly. If you gamble, just keep an eye on the cards and chips, these dealers aren't like Vegas. They don't know the book and have questionable math skills. ^above comments solely related to the black Jack tables. read more

I am not much of a gambler. So, I may be slightly biased in my review. Yesterday, I visited Bally's Chicago Casino. The inside is very pretty. They don't validate parking unless you have 300 points on your Ballys card. We parked in the lot across the street, on Ohio..................$55.00!!! There are three floors. The 3rd floor is definitely for HIGH ROLLERS! The 2nd floor....meh, tight slots. The temporary location of this casino is definitely for tourists and residents who live or work in the area. The casino has restaurants and food stands, but they weren't open during the day. THERE ARE NO FREE DRINKS. Also, they are still under construction. In conclusion, I can wait 3 years for the permanent Chicago Ballys. Too bad the former mayor didn't act sooner to make this a priority during her leadership. Chicago is missing out on some serious $$$$. read more

Cleanness. customer service & host and security are very awesome.. Great place for entertainment

Ahh! This used to be Bloomingdale's Home Store, remember that? This is in Medinah Temple, and this is the fifteenth location in the states. This have 800 slot machines & 56 game tables. The drinks are high. This will be here temporary for three years and then move to the old Tribune newspaper space in '26. read more

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I'm not sure if it's because this place just opened but this was by far one of the worst casino experiences I have ever had. I have been to dozens of casinos all over the world and even a few casino openings. I expect better. First off the place looks like a convention center and feels like a fish bowl. It's crowded, the bathrooms were dirty, and the whole place is infiltrated with depressing, dull grey and red decor. It truly is nothing special. I don't recall anything other than drinks being available. No food and no hospitality whatsoever. Everyone's just trying to get you to sign up for a reward card. Moreover, the staff here made me feel stupid, meanwhile they weren't even sure what was going on themselves. You ask them for directions to somewhere and they do not know what they are saying. I felt like I was running around in circles in there trying to figure out what was going on and where I was going. No one could point me to an ATM. There was no direction to anything. Additionally, the way you pay for drinks is confusing. I ordered a beer when I was a couple hundred dollars up. When the lady came back 10 minutes later with my drink she said I needed a $100 chip to purchase a $7 drink? After waiting so long I barley had that amount on the table when she came back. Keep in mind this was nothing fancy, and just a $20 minimum table. They also did not accept any sort of card at the table to pay for drinks. I imagine this place might be going through some growing pains. I'd maybe give this location another try, but not any time soon. I was not impressed. read more

Never dealt with such an antiquated casino rewards set up. Call the casino and they say they cannot transfer you to the rewards desk. The win/loss statement has to be mailed to you vs downloaded or emailed so it makes it nearly impossible for any timely reply. One visit will be enough until they decide to join the rest of the casino world and become current on their technology and responsiveness. Simply not the way to get repeat business. read more

GHETTO! Sat down on a machine to play and after 5min a black woman came at me in my face telling me to get the F off her machine and then claiming I stole her wallet. She was so aggressive and even touched the machine I was playing on - cashed out my ticket and even tried to shove me off my chair. I called security over and about 6 security came over. One of them told me that woman is there all the time and causes problems. The woman was making up stories it was so ridiculous. They reviewed cameras and said I was telling the truth and did nothing wrong and they're going to chalk it up to a misunderstanding. I said misunderstanding? She should be banned from this place. NO! They let her stay and get her way and enabled her behavior, she was also threatening to punch me in the face. I should've just called the police instead because their security team is a joke!! Never ever will I go here again and per other reviews that say if you're white you are a target - I completely agree with that. read more

Great experience. Three levels of slots and game tables. Friendly staff. Management were very on hands and engage with attendees. read more

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bally's casino Chicago Rips people Off!!! Stay away from this place unless you don't mind a place ripping you off. Then when you try and talk to someone you are bounced from one person to another and each one says DUHHH I don't know. Send emails and either you don't get a reply Or the reply says wrong department. How about telling me the right department what a concept huh? I had over a 1,000 points in my account and when I went to use some of them it said I had 0 points. That's total B. S. Plus the parking garage is so Screwed up you have to insert your card upside down and backwards so you can't have it on a cord. STAY AWAY from this place. Go to Rivers Casino 100 times better!! Ed Chicago read more

I was in town for work and heard there was a new casino that opened. Now, I don't gamble much but they were giving $25 just for signing up & who am I to say no to free money?! I was there maybe 15-minutes (5 minutes to signup for card to get $25, 5 minutes to find a table to put the bet on, 5 minutes to have lost and walk out). What makes it 2 stars is that it felt like a fake casino. One you see in a low budget film. I saw two people get into a fight with no security around and it seemed like a set-up for people to lose their money or get robbed. I will say that the one thing I was happy about was the food. It was so good, i took it to go and it was greasy asian food which i love. I will never go back here but will focus on remembering the joy of the food as it was the best part of my experience. read more

Tight slots. Expensive blackjack if you can even get a seat. No fun. Don't waste your time.

This is a brand new casino. There are parts of it that I really like because of that, and like everywhere else, there are areas that need work. I play the table games, so slot play doesn't interest me. Some things I enjoy about it is that the place is clean, doesn't smell of smoke, and significantly quieter than most casinos. I felt safe inside and out of the casino, but as with all new businesses, some staff are more knowledgeable than others. The best part is that they are all trying, not phoning it in, and seem to really care about what they are doing. Some dealers you can tell that English is not their native language so they are quiet rather than mess up. Others are quite chatty which I find fun and part of the experience. I have been several times since September and have enjoyed each time because of the people. There have been incidents at other table and at the slots, but this happens everywhere, whether in Las Vegas, or anywhere else. Several people I suspect were overserved, but I expect that they came in that way rather than totally drinking at the casino. Further this is an urban environment, so there is more than the average about of undesirable people who come to this casino. They come to get warm, use the bathroom, and otherwise just interact with society. The vast majority are well behaved and of no consequence to anything going on. Occasionally some has a mental health episode and they are handled professionally and humanely. As for problems. The Wabash Cafe is useless. The food is awful, overpriced and lacking of any flavor. I have had better sandwiches at 7-11. The staff was pleasant, but they know, and there is nothing they can do about it. Avoid this place at all cost. The Asian kitchen on the third floor was surprising good, compared to the Wabash Cafe. It is also overpriced, but it does have flavor and they serve you at the table. Another problem, and I see this at a lot of other casinos also, is the lack of cocktail servers. It takes forever to get a drink, even when you mention it to the pit boss. I don't understand why it takes so long. The lack of adequate public transportation is also another problem which needs work. The Uber/Lyft drop off point is around the corner from the entrance to the casino. If you are from out of town or if the weather is inclement, this can be very confusing. As with everywhere, there are few taxis than there used to be and no one knows how to get one. They have bus service to Chinatown and Argyle St. There should be some to the Loop hotels, and the local "L" stations. Further, a shelter by the Uber/Lyft pick up point would be very nice also. Overall, I really like this casino. I find it convenient, clean, hospitable, and friendly. Keep up the good work. A sports book would be nice too. read more

It's a small casino trying to make the most of a temporary situation. Two things are working very well for it: a beautiful building and a downtown location that can't be beat. It's not a wonderland of slots, but it's got all the most common/popular ones. My biggest issue is the second floor. As soon as you go up there you'll find so much unused table game real estate as management seems to be opting to create crowds huddled on one half of the floor--the section that has big pillars obstructing movement--than spreading players out comfortably. A specific example is the fact that they have four craps tables yet only one of them is active in a given afternoon. So assuming you can muscle in to find a space, you're going to be crammed in which a bunch of belligerent players fighting with or trying to get one over on the dealers and maybe--MAYBE--you'll get to shoot once before they raise the minimum of the (and I can't stress this enough) one active table on the floor. Maybe this location needs to hire and train more dealers. Maybe it needs to get right with the fact that more elbow room is more attractive to players than packed crowds, but this casino is squandering its opportunity to become an attractive alternative to the established suburban casinos. River North is a fantastic place to attract gamblers who don't have a car or don't want to be bothered with a long commute to one of the big boys. But the inconvenience of a suburban day trip is better than fighting for space at a table that raised its minimums too early in the day anyway ($25 at 2PM? What are we doing?!). read more

This place is disgusting very depressing inside there. No action the parking situation is terrible. Nobody knows what's going on inside or outside. The parking garage charged me $40 for 40 minutes. The people inside gave us a slip of paper to said and said go outside and give it to the parking garage for the free parking That did not work. The parking garage said you have to go walk back inside to get them validated and give you another ticket to come outside just very disorganized. Very depressing I would never go back even though I ended up winning about $700 in half an hour I would still never go back. read more

Never had a $30 price tag on a drink in my sixty years of living until coming into this place. Yes you read correctly, I said I had a drink, a simple Maker's Mark and ginger ale, that the goofball at the bar mixed for me at $30. I didn't think to ask how much the drink was because I figured out of experience that it would be maybe, seven dollarish? You know, like every other freaking casino in the country? Casinos usually keep the drink prices low or reasonable because the more you drink, the more you gamble. I stopped at one drink. These idiots think someone is going to make them rich by buying booze instead of gambling? Then we come to the even more corrupt part. The slot machines are so freaking complicated and set up for in your face deceit. The "penny" bet machines are set up to only work if the bet is fifty pennies per bet LMAO! The "quarter" bet machines only work if the bet is at least FOUR quarters. The "dollar" bet machines only work if the bet is five dollars or more, you get it? Straight in your face corruption. The place is not even fun. Whenever I'm Chicago again, this POS "casino" will not be on the list of places to visit. read more

Very rude staff. Extremely dirty casino with fingerprints all over the glass doors and machines and empty drinks around the bar. Mandy was the worst host I encountered in my years of gambling. They know they have a captive audience of people who can't get to better casinos in the suburbs or out of state, so the slots are tight, promos are weak, and the customer service is non-existent. Plus, who decides to have the players club at the same cage as the cashier? Long lines and desperate people to wait in them. I had an issue with a promotion that was eventually escalated to Mandy, and I left without gambling a penny. Harrah's and Four Winds earned my visits, and I will never return to Bally's again. read more

Very sad overall. Was excited for a chicago casino, however this place is a complete mess ranging from layout of table games, to promotions, to times they allow people in. No room to walk around tables with pillars in way, feel terrible for the handicap people. Thier promotions are a mess, they send out communications and flyers you win a promotion only to go and get it they tell you sorry. Now they are supposed to be 24/7, just went and they won't let people in saying we are closed for maintenance, while people already inside can stay and play. Where is the logic there? Completely unsatisfied and will gladly take my money to Indiana. read more

I spent just a weekend in Chicago with my boyfriend earlier this month, and our hotel was across the street from this recently opened casino, which we learned is only here temporarily. We stopped by Friday night/ Saturday morning upon arrival to town, about 2:30 a.m., but they'd already stopped serving drinks. I returned later that morning while my bf got in a little extra sleep and found professional security screening at the entrance, friendly dealers at the tables, a helpful associate at the rewards center, and great incentive for a new player's club card. Enjoying the service and slot game selection between their 3 floors, I ended up staying a couple of hours. Ashlynn at the Center Bar by the entrance was attentive and efficient, and I enjoyed conversation with her when I returned a final time that night. Clean bathrooms and facility and decent payouts on the slots I played. I'd def return! read more

Dealers miss payouts and don't know the odds/math. Lots of homeless people at the tables arguing bets and slowing the game down. Lots if unused tables but the open ones are full read more

One must keep in mind that this is a temporary casino. So it's best to keep your expectations in line with that fact. I'll start with the good. By and large, the staff was very friendly. It would have been nice if there were more table games open when we went. There were 4 of us and it seemed like the tables were full for the most part and the slower tables were clearly slow because they were running cold. There were plenty of slots to be had which is always good. I know a couple of us were hoping for one of the electronic craps tables that we've seen in other places. This leads to our bad thoughts on the place. There seemed to be quite a bit of very low limit players that really slowed down the craps table that 3 of us were at. The table was pretty hot and we had a couple of people really slowing things down and even arguing with the staff over $5 bets they were told they never even placed. It got to the point that we just cashed out and left the casino with nice profits. I think they also need to do more about friends of players taking up space at games like roulette when they're not even playing or sitting at other table games while not playing. You can also tell that some dealers are pretty new to their job which also slows things down. I was one of two players at a roulette table and the dealer was taking f-o-r-e-v-e-r between spins. It was like she had OCD when it came to stacking chips. Lastly, the bars seem too big and are taking up space that would be better off used for more gaming. read more

I was here for the first time June13th 2024 around 1pm with an out of town friend. We had a wonderful time! My friend played craps for the first time and the dice crew was very entertaining! Jeremy and Anthony certainly made our day. Jeremy is especially funny and we enjoyed our time playing the game. As a business owner it is very diificult to find good employees. Jeremy and Anthony are the best! read more

I have metal in my head, which means I am not allowed to go through metal detectors. I tried to ask security if I can be wanded due to not being medically able to go through a metal detector. The girl security guard in the picture decides to tell me. "I used to be a paramedic, trusttttt me, you're fine"' then the guy proceeds to tell me either walk through the metal detector or get out. On top of it they choose who and who not to ID(they target darker skin). This place is very discrimitory and not allowing someone to enter an establishment due to a medical disability is beyond me. Highly recommend staying as far away as possible from this place, one of the worst experiences in a long time. read more

Bally’s - Security guards that discriminate - Casinos Near Me - Chicago, Illinois

Bally's has the best game of Blackjack in the area (better than Rivers, Horseshoe, Wind Creek). It is a 6 deck 3-2 game with surrender and the dealer must hit soft 17's. Parking is free if you get a players card. read more

I have been to hundreds of casinos all over the U.S this one is by far the worst casino ever, Terrible customer service. Cage lines super long. Priority lines for high rollers are a joke because employees call up whoever they want. Food sucks. Go to Rivers or Hard Rock where they treat customers wayyy better. read more

Bally's Chicago is TERRIBLE! Not only do they have $25 minimum bets for table games which is atrocious but they also DENIED me entry (even though I'm a member) because they thought I was 'drunk & stumbling' even though I hadn't had anything to drink beforehand. These people are terrible & Bally's isn't worth your business. Go to Horseshoe, Rivers, or Hard Rock. BALLY'S IS THE WORST CASINO I'VE EVER BEEN TO! read more

Bally’s - BALLY'S IS THE WORST CASINO IN THE MIDWEST!! These folks are scam artists and have the worst dealers!! - Casinos Near Me - Chicago, Illinois

I'm going all-in to say this Bally's Casino Chicago blows. I was playing craps and a newer dealer almost cleaned up one of my bets and of course the box person and stick person were in another world. This place is less than a year old and hasn't mastered a technique to make non-gamblers go away. They take up betting positions not gambling at a table and when I once asked a supervisor if a certain person was playing [and if he could make them go away because they were not gambling], the supervisor just said this other position was open. BUT *I* am the customer and I wanted that specific position, not the one that was unoccupied by some loitering game watcher. Then I don't know why this happens but just because I might seem a little more reserved than other players, the stick person 20% of the time just *assumes* I don't want to shoot and they pass me over, which I then need to bring to the box person's attention and then everyone gets confused "why would a player (me) actually want to shoot dice when they're spending lots of money playing craps?" Then on a weekend night this "casino" doesn't staff even one craps game from about 2AM - 10AM. How can you call yourself a real 24-hour casino when you don't even have craps 24 hours?? Then when I was cashing my cheques out, there was a super long line on a weekday afternoon, of course the cashiers here bark at guests and have stern frowns on their faces. Then when I politely instructed the cashier how I wanted my currency, she completely ignored me, I had to repeat myself three times, and finally when she counted the requested bills, she threw the bills on the countertop at me with a smirk. Can you believe that? A casino cashier literally throws a customer's money at them!? I'm afraid Rivers Casino Des Plaines has spoiled me and I admit they seem to have set the standard for Chicago-area gambling because most of these problems don't exist there. This Bally's Casino is not world class. I hope they don't repeat their mistakes and develop a *real* entertaining and hospitable establishment a few blocks West. read more