First of all, I find it interesting that the raving reviews that initially convinced me to go to this practice were all from years prior to 2012. If you look at the reviews for the current year, you'll see that there are some major problems with this office. I have been there twice. The first time with my older daughter. I was satisfied. I saw an older female physician. She was kind and attentive. The staff was unremarkable and civil.
This time, I came for my 2 year old. I made the appointment a month ago. And, entirely my own fault, I wrote down 11am instead of 10am. My daughter and I were all ready to head to the doctor's office after dropping my other one off at school. We would have been a half and hour early for the 11am timeslot. I listened to messages while waiting in a parking lot and listened to the reminder call that the appointment was for today at 10. I called them immediately, asking if we could still make it. I was told it would be fine. When I arrived and checked in, a PA came out, with no shortage of bad temper and a clear indication of annoyance with me, to let me know that because I had missed half my appointment, the doctor would have to cut us short.
This woman, red-headed, heavy set with very large eyes glaring at me, clearly felt she could condescend to me. I have absolutely no problem cutting an appointment in half that, of my own fault and irresponsibility, I was late for. But I have a HUGE problem being treated with this attitude. It's demeaning. It's rude. And it's unnecessary. Here's how she should have gone about it, "I'm so sorry, but it looks like you arrived a little late for your appointment today. We are really booked, so the doctor may not be able to spend as much time with you today. If he can't get to everything, you are absolutely welcome to either reschedule or you can just schedule another appointment." This is basic customer relations 101, regardless of your personality type. When I asked her if my child would receive the care she needed in this "half appointment" she said, "Well, he may just not be able to address all your concerns if you have many." Is that it?! All of that drama and bad customer interaction over the potential of me not getting all my questions answered? Fine, whatever.
I decided to proceed. I walked into the back of the office and received another glare and direct dirty look from another staff member, one of those looks that holds your gaze and follows you down the hall while you're walking. Yeah, nice. This one, also heavyset, older, with longer brownish hair, working in the file area, pretty much just wanted to let me know that I was not appreciated. Last straw. Out the door we went.
In a city the size of Seattle and with the hundreds of pediatricians available, why would I, a concerned mother of two precious little girls, want to send them to an office where there has never been warmth from the staff and where, today, I received the icy cold shoulder of not one but two of the people involved in my child's care. Maybe it's because I spent the first 6 years of my older daughter's life with a pediatrician and office staff who truly cared and loved seeing us that I just have zero tolerance for this sort of treatment at a children's doctor's office. It seems extremely contradictory to me. I can't say this strongly enough: Go somewhere else. This place is NOT kid-FRIENDLY and it's certainly not a place you would want to go if, God forbid, you're a human being who happens to be late to an appointment. read more