I was very surprised to find how lax the folks at Enterprise Car Sales are. Car dealerships…read morenormally give me anxiety. Salespeople have to meet their quotas. They will usually pressure the customer into a purchase he or she may not want. That's not really the case here. Enterprise sales really look​ out for the customer's needs and budget from the get-go. I was very happy with the purchase process. I originally just walked in to see if I could find a suitable minivan for our family. I was shocked to learn that their most expensive model, a 2016 Chrysler Town & Country, was well under my perceived price range. In fact, they had many great models for good prices. If I were looking for a 4-door sedan I'd probably go crazy trying to have to pick the right one. Unlike a brand name dealership, there are plenty of options here: KIA, Honda, Hyundai, Ford, Toyota, etc. I only wish this location had more hybrids and electric vehicles. Kevin was our sales guy. He's super friendly and knows his job well. Sheldon checked us out at the end. We're definitely considering coming back here for our next auto purchase.

I've rented from Enterprise twice, and both times the cars were not as clean as I expected. One…read morevehicle had a strong odor that lasted throughout my one-week rental, and the other was also not clean. I recommend paying more attention to vehicle cleanliness before renting them out. Vacuuming alone isn't enough--cars should be washed, cleaned thoroughly, and aired out regularly to keep them fresh. Taking a few extra steps to ensure every vehicle is clean and odor-free would greatly improve the customer experience.

Unfortunately, this review cannot be given less than 1 star. I want to start with the fact that…read morethis dealership did in fact have the vehicle that I was looking for with the miles and the make/model I wanted. I also want to say that the ONE person at this entire dealership who was helpful and showed care for their customers was Wikus in the service center. He was extremely helpful and he also ensured my time spent at the dealership was well worth it. He was thorough, clear, understanding of my concerns and outright awesome! I want to point out that getting ahold of anyone at this dealership is like pulling teeth, and each time I have walked inside the building, there is maybe 3-4 people, that's it!! There are two ladies at the front desk when you pay your bill, and just to say they aren't welcoming and they lack expression on their faces, almost like they hate their job! On the other hand, Azar, the manager of the sales associates, who I spoke with about my vehicle was very misleading, unclear, rude, and made it clear to me that the only thing that mattered to him most was the money. At first my time there was pleasant with your usual wait, but as my visit went on I realized this isn't about customer satisfaction and guarantee, it's about being greedy and telling your customers (me) that the only thing that matters to Azar was the money! He argued with me and my mom and kept throwing in our faces "I'm losing money because of this." I have an issue with the trim around my windshield, the cowl is bent and clips are missing, but the only thing Azar could tell us was "it's just a piece of plastic." I highly DO NOT recommend this dealership to anymore seeking a vehicle in the area of Lanham.

This review is about DARCARS Ford Kia Lanham in Lanham, MD…read more CORRECTION: 6/4/26 It was a bumpy start but these guys went the extra mile to try and get me in the car I wanted. There were technical issues from each of us and I just couldn't fix mine fast enough. Someone else got that car and Congrats to the sales department for doing such good jobs. If they had another car that could work for me I'd go there again.

These guys are awesome! I was in the market specifically for a 2017-18 Ford Focus ST. I had looked…read morearound at a few dealers and found one at a Ford dealer in Falls Church, VA. The vehicle was listed with a starting price 2k less than any dealer within 300 miles. I was pre approved with my bank with a rate of 3%. To the best of my knowledge..that's a solid rate. The original dealer told me they could meet my number but I had to finance through Ford Motor Credit. I explained that I was content with the rate in recieved and was not looking to finance anywhere else but my bank. They wouldn't budge and the difference was only $1200 from what i wanted to pay and what they offered me ( without financing through Ford Motor Credit). So I thanked them for their time and got up from the table. Fast forward to two days later... I received a phone call from Idrissa Bah from Darcars. He was calling me back from a previous online inquiry I had made weeks earlier. I spoke with Idrissa about my situation at the other dealer and he asked if I could forward him all my info and he could see if he could help. Doubting he could get me a better deal, I still went ahead and sent it. Why not try at least, right?? Not even 2 mins after sending him my info, I received a call from Tavin, the General Sales Manager ( assuming that's what GSM stands for)..this guy is the MAN. He reviewed my info and not only did he meet my number but also said didn't have to go through Ford Motor Credit, my check was fine. I told him he had a deal! I went to the Darcars that night after work...lo and behold I'm the proud owner of a new Ford Focus ST! Everyone I came into contact with at the dealer was awesome. From Hillary, the online rep..to Idrissa, my sales guy....to Tavin the Sales Manager...and my guy Chico who handled all the finances of the deal. I could not have been happier. You guys made my 39mile trip ( one way) totally worth it! My next car will definitely be purchased from these guys!

This was one of the most frustrating and poorly communicated dealership service experiences I have…read moreever had. I scheduled an appointment for an oil change and two safety recalls. When I arrived, I stood there for 16 minutes before anyone even acknowledged me because the service advisor was on the phone. After waiting approximately four hours, I was finally told that my vehicle was finished. I had shuttled to a Starbucks about half a mile away, so I called the dealership three times to let them know I was returning and to confirm everything was ready. No one answered. After waiting another 25 minutes, I walked the half mile back--only to find an employee sitting at the desk looking at his phone. The service advisor checked me out without ever mentioning that one of the two recalls had not been completed. I only discovered this days later when I received an email asking me to schedule another appointment for the same recall. When I called for clarification, I was casually told, "Oh, we had to order parts." That should have been communicated before the appointment, during the four-hour wait, or--at the absolute minimum--when I checked out. Instead, they allowed me to leave believing that both safety recalls had been completed. The most concerning part is not simply that the part needed to be ordered; it is the complete lack of communication at every stage. Customers should not have to chase down employees, make repeated unanswered phone calls, and discover through an automated email that safety-related work was never performed. When I called today to ask whether another appointment was necessary, the advisor's attitude was indifferent. Four hours of waiting, multiple unanswered calls, an incomplete recall, and zero proactive communication. This level of customer service is unacceptable. I would strongly recommend that anyone bringing a vehicle here verify every detail before leaving, because apparently being told your car is "finished" does not mean the work you scheduled was actually completed.

They left us high and dry. They didn't send the registration paperwork to the MVA and they closed…read moredown permanently without notice.

We just purchased a 2002 Civic from Source and everyone there was great. After initially test…read moredriving the car we had some concerns with the condidtion of the car and they took care of everything and more before we made our final purchase. Everyone was very responsive to my inquiries while they were completing the car prior to our purchase. The day we went to pick it up they had freshly washed and looking Great! I would definitely go here for my next car. Very friendly staff made waht is normally a nightmare of a process easy.

I was frustrated in trying to buy a car and left but the manager called me the next day, met my…read moreprice and agreed to deliver there car to my house. I appreciated the service correction very much. Louis the sales guy was easy to work with.

Helping someone to get a car can be a real challenge. To make things even more challenging, we were…read morelooking for a specific car in a specific color with some specific options included as well. Easterns Automotive Group had the one we wanted and that's when I got in touch with Mike. Now I've been through the process of buying a few cars before and out of all the experiences I've had, Mike has done the most to make sure everything went smoothly and that we had an amazing experience. First, Mike made sure I was able to look over the Carfax and see if there was anything I might be concerned about. He didn't have to take the time to do this but he did. Then he made sure the car was thoroughly detailed for us as he knew this was going to be a special gift. When it came time to do the paperwork, things were a little more complicated because we were purchasing a vehicle out of state, but again, Mike was making sure we felt comfortable with everything and we never felt bad for asking questions if we had them. Finally, when it came time to ship the car, Mike was there making sure it got loaded ok and was safely on it's way. Now technically, Mike's job was done, but he wasn't done making sure our experience was the best. He was checking in to make sure the Jeep was delivered ok. Even though that wasn't his responsibility. He was genuinely excited to hear how my mom would react to seeing her Jeep and again, wanted to do everything he could to make sure she had a great experience. He even sent a card and called her to congratulate her! Mike went above and beyond because he not only helped make sure we were getting a beautiful Jeep for mom, but that she would get the kind of VIP experience that she would remember for the rest of her life. And that's not something you can necessarily pay for. It takes a special type of person who understands the value of relationships and that's what I came to see about Mike. He doesn't just treat you like a customer, he treats you like family. When buying a car from Mike, you feel like you're buying a car from a friend, someone who cares about you and is looking out for you. So thank you Mike! My mom will remember this experience for the rest of her life and we couldn't have done this without you. For anyone considering purchasing a vehicle, I would highly recommend giving Mike a call or stopping by and saying "hi!" Mike has such a gentle and loving personality, that I believe whether you end up buying a car from him or not, you'll consider the time speaking with him worthwhile. And if you're fortunate enough to get to know Mike to where you become like family with him, well that's the true blessing in all of this that goes way beyond the measure and worth of any vehicle you might decide to purchase.

On 6/19/2026 (a Friday at 11:26 In the morning) I called East West Lincoln at (301) 459-1750 and…read moregot bumped straight away to voice mail and a "mail box is full" message. It would be nice to have a decent Lincoln dealer for maintenance and repair. The Yelp reviews of the two dealers in the DC area are far from stellar (and, in my experience as a long time Lincoln owner, quite accurate).

The staff was nice and attentive. They kept me up to date as my car was being serviced. It was a…read morenice touch that they have washed my car after the service was completed.

I've been going to Dr. Auto for two years, and every visit has been outstanding. Their customer…read moreservice is consistently excellent, and the quality of work on my car is always top tier. I truly trust them with my vehicle.

It pains me to write this review as I have been a very VERY loyal customer to Dr Auto Repair for…read moremany years. Today, however, crossed a line for me and I am compelled to leave this feedback for others. I took my vehicle in for brake work and in usual fashion, the shop turned around the repairs quickly. My issue was with my pick up today and what transpired thereafter (resulting in being awoken from a nap to banging on my door by shop workers). Context and back story here is I am in the IT industry and had a late night software deployment last night. I dropped my kids off this morning at day care (my wife has been out of town at this point on travel for a few weeks, so i am extra tired) and then made my way via uber over to the shop to pick up my vehicle. Upon arriving (I was paying by cash), I told the shop who i was, what vehicle i was picking up - and was told the bill was already taken care of, and that I was all set and good to go. Now here's the key detail - My truck which was serviced was boxed in, thus in order for me to get it out in the first place, another vehicle had to be moved by the shop (not by me), which they did. As I was driving home, I had a call for something pertaining to my software release from the earlier morning come up, and during that call missed a call from the shop. Upon returning home I took a nap since I had a late night of work + exhaustion from the kids. I was awoken not too long after by banging on my door (not just once, multiple times; which awoke me from an upstairs room). When I went to open my door I was confronted by shop workers, and told that I left without paying (and the way they were grilling me; on purpose). I told them I was told the bill was taken care of and good to go. I went through the details of everything that happened, and realized that there was a mix up where it was thought I was a different customer (which is fine, mistakes happen). I gladly paid immediately after there was a clarification. However, I was very very put off by the shop's tactics and intent to portray this as if I knowingly and intentionally did something wrong here. Even after explaining what happened, one of the two of the workers that came out continued to bash me as if I maliciously did this. The kicker about all of this. The work for my vehicle had not been fully completed at the time of pick up. I called back to speak with Mr. Al (who is very nice) and explained what happened and he agreed there was a misunderstanding. It was then called out to me that I needed to bring the vehicle back to complete the remaining work. I never received a receipt for the transaction, and was never apologized to by the workers that came out to gang up over the misunderstanding. I am big on loyalty and customer satisfaction, and this entire experience has soured me to this shop and/or recommending it to others in the future. All it would have taken is giving a listen with an open ear, vs assuming that I somehow moved the vehicles boxing the vehicle in myself in order to somehow move the vehicle without visiting the office for payment and get the key (which i did), then being told I was all set and good to go. I want to stress Mr. Al is a very nice man and apologized on behalf of the workers that came out, however this experience has left me upset all day given the assumption that I had ill intent after being a loyal returning customer for all of these years. UPDATE: I should add, the shop has done work for free on my vehicles before, and Vincent said the mechanic noticed something and fixed it, so 'happy birthday'. According to them I should have probably asked then who paid for that too (and you can see how I would think things were set if told the bill was taken care of). In this instance my vehicle was released to me after I told them the specific make/model (not that i was picking up a pickup truck) - The other pickup truck was completely different make/model. The accusatory nature when coming to my home and banging on my door was borderline harassment and my reaction to the entire situation would have been different if it was approached more neutral as "Hey, there was a misunderstanding we got the vehicles confused despite telling you it was paid for", not "YOU DIDN'T PAY, WHAT IS WRONG WITH YOU". I started going to this shop during the pandemic SEEKING out ways to support black businesses. Never in a million years would I have thought the business would treat me as if I am a criminal after having been a loyal customer for many years prior to this incident and never once having any issue or experience like this. I have had 2 vehicles services here well over 10 times in total or more - yet am treated like this..

My recent buying experience at Darcars Jeep New Carrollton was one of the best car buying…read moreexperiences I've ever had. This was the 25th vehicle I've purchased in my life and was better than my prior excellent experiences with Mercedes, Acura and Infiniti. My initial contact was with sales person Caesy Rivera by phone and he was very informative about the Darcars pricing strategy and verifying the 2020 Grand Cherokee High Altitude (w/5.7L Hemi) I was interested in was available. I was unable to travel the 1.5 hours to the dealership till this past Friday (9 Oct). Upon arrival and after being introduced to sales managers Frankie and Tim, Caesy explained features of the vehicle (this was my first time driving a Grand Cherokee) and the basic outline of where we were going on the test drive. The Grand Cherokee was quite impressive. Upon return to the dealership, Caesy provided the dealerships initial sales write up. I was impressed with their first offer on the F150 I was trading in. The Darcar sales price of the Grand Cherokee was quite fair based upon my several weeks of research. After a brief discussion with Frankie (Semper Fi!), we were able to come to an acceptable compromise on pricing of both the Grand Cherokee and my F150 trade in. This occurred in less than 5 minutes of start of negotiations! Amazing!!! To add more greatness to this transaction, when I met with Andrew in F & I, he was prepared for me, had pertinent documents laid out and explained extended warranty options. I already had pre-approved financing with my bank, so that merely streamlined the process. Andrew was very professional - as are all of the folks I interacted with at Darcars New Carrollton! The vast inventory selection (they were the only dealer within 75 miles with Hemi powered High Altitudes - and they had four of them) and wonderful sales professionals at Darcars New Carrollton certainly made my 1.5 hour drive each way well worth the effort and time invested.

I bought a 2025 Toyota Tacoma, and the windshield was cracked; I was told it would be replaced, but…read moretwo months have passed and they never returned my calls. The woman who sold it to me is named Dulce--she is from Santo Domingo--and I had a very bad experience with her.