My recent buying experience at Darcars Jeep New Carrollton was one of the best car buying…read moreexperiences I've ever had. This was the 25th vehicle I've purchased in my life and was better than my prior excellent experiences with Mercedes, Acura and Infiniti. My initial contact was with sales person Caesy Rivera by phone and he was very informative about the Darcars pricing strategy and verifying the 2020 Grand Cherokee High Altitude (w/5.7L Hemi) I was interested in was available. I was unable to travel the 1.5 hours to the dealership till this past Friday (9 Oct). Upon arrival and after being introduced to sales managers Frankie and Tim, Caesy explained features of the vehicle (this was my first time driving a Grand Cherokee) and the basic outline of where we were going on the test drive. The Grand Cherokee was quite impressive. Upon return to the dealership, Caesy provided the dealerships initial sales write up. I was impressed with their first offer on the F150 I was trading in. The Darcar sales price of the Grand Cherokee was quite fair based upon my several weeks of research. After a brief discussion with Frankie (Semper Fi!), we were able to come to an acceptable compromise on pricing of both the Grand Cherokee and my F150 trade in. This occurred in less than 5 minutes of start of negotiations! Amazing!!! To add more greatness to this transaction, when I met with Andrew in F & I, he was prepared for me, had pertinent documents laid out and explained extended warranty options. I already had pre-approved financing with my bank, so that merely streamlined the process. Andrew was very professional - as are all of the folks I interacted with at Darcars New Carrollton! The vast inventory selection (they were the only dealer within 75 miles with Hemi powered High Altitudes - and they had four of them) and wonderful sales professionals at Darcars New Carrollton certainly made my 1.5 hour drive each way well worth the effort and time invested.

DARCARS New Carrollton epitomizes the worst aspects of the car dealership industry: unethical…read morepractices, deceitful sales, and appalling customer service. I've worked in sales for over a decade, and my experience after purchasing a gently used car here was nothing short of a nightmare. From concealed vehicle damage to broken promises, dismissive management, and rude staff, this dealership demonstrated zero regard for my time, investment, or safety. I purchased a "fully-inspected" Mazda SUV with 50K miles on March 26. The very next day, I noticed a pulsing vibration at speeds over 45 MPH, and on March 28, the check engine light came on. I also discovered the electronic fob lacked a mechanical key. When I contacted the service department, I was told they only serviced Dodge/Jeep/Ram vehicles and couldn't address the issue. This was just the beginning of a series of excuses and frustrating delays. The salesperson, Emmanuel, was friendly during the sale, but things quickly soured when I emailed customer care to document the issues. He called me to scold me for doing so, then hung up when I pressed for a manager's help. After waiting five hours without resolution, I had to drive back to the dealership, where I was told they couldn't diagnose the issue and had to keep my car for four more days--still without fixing the vibration. On April 8, DARCARS' MD State Inspector Ziad identified a suspected issue with the driver's side front bearing, suggesting I visit a Mazda dealership for diagnosis. The next day, Mazda quoted me nearly $3K for repairs, revealing both front bearings, all four tires, and rims were severely damaged. The rims, concealed by tight hubcaps, had sharp-edged curb rash. I had to replace the bearings under warranty, but DARCARS ignored the tire and rim damage. On April 15, I tried to speak with Jay Berger, the used car manager, but was told he wouldn't be in until later. When I escalated to General Manager Tim Ralston, he was dismissive, defensive, and the rudest of the bunch, insisting that they had no knowledge of the damage. He even claimed that the curb rash was "cosmetic" and that I should just accept it. After a heated exchange, Tim begrudgingly wrote a 30-day "We Owe" order to address the rims, but only at my expense. Jay, when he finally responded, promised to repair the rims but failed to provide a timeline or any financial commitment. I reached out to him over 19 times between April 30 and July 2, often getting no response, and the few times I did, he failed to follow through. Eventually, on July 2, he confirmed the repairs could be done but ghosted when I asked for specific dates. After more delays, he agreed to take the car in on July 17, but then pushed the appointment back to July 24. When I arrived per his instructions, there was no rental car, and Jay didn't answer his phone. I was left stranded with no help from Tim. On July 25, Jay informed me that the rims wouldn't be repaired until the following day, and when I politely asked for this in writing, he lost his temper and hung up. The next day, I picked up the car for the last time. While the rims were finally fixed and the missing mechanical key was cut, the damaged tires were still untouched. I left DARCARS New Carrollton with no apology, no reimbursement for the months of follow-up, no reimbursement for my time or money spent on Ubers and repairs, and no resolution for the ongoing tire issues. Four months of repeated follow-ups, rude interactions, and constant delays left me with a car that had hidden damage and no support from the dealership. I've since taken the car to two other mechanics and continue discovering more issues. DARCARS New Carrollton is lazy, deceitful, and careless with customers' time, money, and safety. Their goal is clearly to sell you a car and hope you go away when things go wrong. If you value your sanity, avoid this dealership at all costs. Their hundreds of 1-star reviews speak for themselves.

Helping someone to get a car can be a real challenge. To make things even more challenging, we were…read morelooking for a specific car in a specific color with some specific options included as well. Easterns Automotive Group had the one we wanted and that's when I got in touch with Mike. Now I've been through the process of buying a few cars before and out of all the experiences I've had, Mike has done the most to make sure everything went smoothly and that we had an amazing experience. First, Mike made sure I was able to look over the Carfax and see if there was anything I might be concerned about. He didn't have to take the time to do this but he did. Then he made sure the car was thoroughly detailed for us as he knew this was going to be a special gift. When it came time to do the paperwork, things were a little more complicated because we were purchasing a vehicle out of state, but again, Mike was making sure we felt comfortable with everything and we never felt bad for asking questions if we had them. Finally, when it came time to ship the car, Mike was there making sure it got loaded ok and was safely on it's way. Now technically, Mike's job was done, but he wasn't done making sure our experience was the best. He was checking in to make sure the Jeep was delivered ok. Even though that wasn't his responsibility. He was genuinely excited to hear how my mom would react to seeing her Jeep and again, wanted to do everything he could to make sure she had a great experience. He even sent a card and called her to congratulate her! Mike went above and beyond because he not only helped make sure we were getting a beautiful Jeep for mom, but that she would get the kind of VIP experience that she would remember for the rest of her life. And that's not something you can necessarily pay for. It takes a special type of person who understands the value of relationships and that's what I came to see about Mike. He doesn't just treat you like a customer, he treats you like family. When buying a car from Mike, you feel like you're buying a car from a friend, someone who cares about you and is looking out for you. So thank you Mike! My mom will remember this experience for the rest of her life and we couldn't have done this without you. For anyone considering purchasing a vehicle, I would highly recommend giving Mike a call or stopping by and saying "hi!" Mike has such a gentle and loving personality, that I believe whether you end up buying a car from him or not, you'll consider the time speaking with him worthwhile. And if you're fortunate enough to get to know Mike to where you become like family with him, well that's the true blessing in all of this that goes way beyond the measure and worth of any vehicle you might decide to purchase.

I was frustrated in trying to buy a car and left but the manager called me the next day, met my…read moreprice and agreed to deliver there car to my house. I appreciated the service correction very much. Louis the sales guy was easy to work with.

We had a great experience buying a car from this location. I really dislike traditional car…read moredealerships, haggling, and high pressure sales tactics. Enterprise's "no haggle" pricing is real -- the price listed on their website for the car we wanted was exactly the price we paid - and it was a really good price. Plus, you don't realize that the amount of time it takes to buy a car from a dealer is because of all the negotiation tactics, etc. This was SO speedy - about an hour from deciding to buy to walking out with the keys. A few things: 1) We were looking for a particular color (in a particular make, model, etc) that was harder to fine, so we ended up paying Enterprise $300ish to ship the car we wanted from PA to MD. That worked great - it took about a week (as I was told to expect), and then we had first dibs on buying the car if we liked it upon arrival. 2) After purchase we took the car to our trusted mechanic and did a full "pre-purchase" inspection. It was in great shape. It was a huge relief to me to know that we had 7 days to return the car (for $200) if it had turned out to have issues. 3) Ty on the Enterprise team helped us and she was straightforward, friendly, and responsive. Definitely recommend working with her - but we interacted with others on the team and everyone seemed great. I think having a commission structure where sales reps get paid a flat fee per vehicle (rather than making more if the price goes up) supports sales reps in being efficient and straightforward. I know some people have a bias against buying former rental cars, but in my experience having now owned a couple, they are maintained well (with a clear and documented maintenance history), in very good shape, and often end up being a great deal. 100% recommend buying a car through Enterprise Car Sales and specifically the Lanham location and team. Thank you for making it such a smooth and pleasant experience!

This location is amazing! They treat you like family even if they are not the sales rep that is…read morehelping you. I worked with TY and she has been so consistent, patient, caring and made me feel comfortable purchasing my first car! The managers always greet me and make sure I am good and comfortable. Ready to buy a car?? Look no further this is the place to be. I am super happy to drive off the lot with my new car. Thanks Ty and the Enterprise family!!!

These guys are awesome! I was in the market specifically for a 2017-18 Ford Focus ST. I had looked…read morearound at a few dealers and found one at a Ford dealer in Falls Church, VA. The vehicle was listed with a starting price 2k less than any dealer within 300 miles. I was pre approved with my bank with a rate of 3%. To the best of my knowledge..that's a solid rate. The original dealer told me they could meet my number but I had to finance through Ford Motor Credit. I explained that I was content with the rate in recieved and was not looking to finance anywhere else but my bank. They wouldn't budge and the difference was only $1200 from what i wanted to pay and what they offered me ( without financing through Ford Motor Credit). So I thanked them for their time and got up from the table. Fast forward to two days later... I received a phone call from Idrissa Bah from Darcars. He was calling me back from a previous online inquiry I had made weeks earlier. I spoke with Idrissa about my situation at the other dealer and he asked if I could forward him all my info and he could see if he could help. Doubting he could get me a better deal, I still went ahead and sent it. Why not try at least, right?? Not even 2 mins after sending him my info, I received a call from Tavin, the General Sales Manager ( assuming that's what GSM stands for)..this guy is the MAN. He reviewed my info and not only did he meet my number but also said didn't have to go through Ford Motor Credit, my check was fine. I told him he had a deal! I went to the Darcars that night after work...lo and behold I'm the proud owner of a new Ford Focus ST! Everyone I came into contact with at the dealer was awesome. From Hillary, the online rep..to Idrissa, my sales guy....to Tavin the Sales Manager...and my guy Chico who handled all the finances of the deal. I could not have been happier. You guys made my 39mile trip ( one way) totally worth it! My next car will definitely be purchased from these guys!

Only went here bc they were the only dealership within 250 miles that had the make, model and color…read morecombo I was looking for and they were a real pain in the a** to deal with. Via phone and text it was fine. We had some back and forth negotiations which was expected but the games started when I made the 2.5 hour drive to get the vehicle. They tried to offer me $1,000 less on my trade in than we softly agreed on via text because the AC was not blowing cold air bc I hadn't replaced the Freon in the 7 years I had the car. Then when I was going to financing and asked to break down the OTD price, miraculously they were trying to charge me $1,000 more than we had agreed on before I made the 2.5 hour drive down to the dealership. When I showed the guy the texts I had with the GM, he acted surprised and had the balls to apologize and say "this isn't usually how we do business" before we drove our car off the lot. Only reason they're getting 2 stars is because they were the only dealership that had the car I was looking for, and I love the car. But that has nothing to do with the goofs running this joint. If you're going to make the mistake of purchasing your car here, negotiate via text so you have a paper trail when they start playing their clown games.

Convenience is everything for me, and Toyota Certified at Capital Plaza absolutely delivers…read more One of my favorite perks is their partnership with ridesharing. Instead of sitting in a stuffy dealership all day, I can grab a ride home and go about my day--huge win in my book. The staff is consistently super friendly, welcoming, and accommodating. That alone already sets the tone, but the efficiency is what really stands out. At other Toyota dealerships, I've experienced long waits with little to no communication--even while sitting right in the waiting area. That is not the case here. At this location, I'm never waiting all day. In fact, my car is often ready before I even realize it's been taken back for service. The communication is clear, the process is smooth, and everything feels well-organized. I truly appreciate the fast, efficient, and professional service provided by the service department. This is how dealership service should be done. Reliable, respectful of your time, and stress-free. Highly recommend for anyone looking for a better Toyota service experience

This shop is a goddamn disaster zone masquerading as a service center. I trusted them with my…read moreTacoma because the driver's window was acting up. Simple problem, right? They replaced the motor for free (warranty) and I was like This place is alright with me, but that was not to remain so. What should've been an easy win they instead turned a minor annoyance into a complete shitshow. The very next day the window barely cracks open, two fingers max. I haul it back in. Their brilliant diagnosis? "Oh, a gasket we forgot to secure properly was in the way." So they cut the damn thing, claim victory, and shove me out the door. Problem solved? Hell no. Now every time I open the door it sounds like a cat caught in a blender; grinding, scraping, something metal-on-metal that shouldn't be happening. The door fights me when I try to close it, like it's personally offended. And the window? Still refuses to open more than a crack. Same problem. Worse problem. New problems. I sent them a detailed, polite-but-firm email laying out exactly what they broke and demanding a plan to unfuck my truck. Months. Crickets. Absolute radio silence. Because of their butcher job my truck failed inspection. I'm out registration money, time, and now driving around with an illegal vehicle because these clowns can't be bothered to answer a damn email. They don't fix cars. They ruin them. Then they ghost you. Incompetence this deep isn't an accident: it's policy. Either management is asleep at the wheel or they simply do not give a single fuck about customers. Pick one. Both are disqualifying. If you enjoy watching your hard-earned money get lit on fire while your vehicle gets systematically destroyed, by all means bring it here. Otherwise run. Far. Fast. I'm already reporting this to Toyota corporate. A brand that good doesn't deserve amateurs who butcher repairs, ignore emails, and leave customers stranded with illegal vehicles.

The staff was nice and attentive. They kept me up to date as my car was being serviced. It was a…read morenice touch that they have washed my car after the service was completed.

Nathan at East West Lincoln was highly recommended and he didn't disappoint! From beginning to end…read moreof our Lincoln purchase he was the ultimate professional. We shopped other brands as well as other Lincoln dealerships but Nathan made all the difference. He was transparent, provided the available options & didn't play any car dealership games which was so refreshing! He took the time to cover all of the features of the vehicle and made the experience enjoyable! (& we've had our share of not so great experiences during our car search journey.) It is an online sales world for car purchases now but rare Professionals like Nathan enhance the Digital experience with that human touch, courtesy and service approach that Digital alone can't provide. It has been a month and we are very happy with our Corsair. If you're in the market for a Lincoln, ask for Nate!

Me and my wife came here twice within a year to buy another car from this location and the staff…read moreare awesome! Big shoutout to Armstrong being very friendly and professional, I definitely would come to him for any car sales assistance. Another big shoutout to the managers, Maria and Sarah. Best managers to ever help you with your car and finance needs.

I had a car accident from another car hit me from behind, so I took my vehicle to Greenbuild Honda…read moreBodyshop to repair my trunk. Insurance covered the entire cost of the repairs. However, I did not get my car fixed properly. The trunk still does not align with the two sides, making it look like it's open to everyone who sees it. It's very frustrating. I returned to the shop to have it fixed and even had to extend my car rental, but unfortunately, the issue remains unresolved. The trunk is still the same. Additionally, I found the customer service employees to be very rude. I am extremely dissatisfied with my experience.

I've been here a few times for several products/services not all mentioned here; so my review for…read morethis business is a little overdue. I had them install a particular truck bed cover that not many people have or sell directly in this state. They provided no protest to the idea and made my wish come true. I purchased a set of side steps from them. Why is this worth mentioning? Here's a secret: Certain car dealerships - whom I won't mention here - send their trucks to these guys and end up selling the installed package for about 3-4 times the original price of the equipment. This wasn't a surprise to me because having been in the business myself, I've seen retail markups go up to 100% or higher. Save your money and come here first. I had a Viper alarm/remote start system installed here as well. Here it may sound as a complaint, but since it was an isolated incident among the other times I have had my truck serviced here, I will let it pass. I had to come to Trick Trucks twice for this install. The second time was on a tow truck! My truck was serviced and fixed back to how it was supposed to run in no time. In conclusion, I will state that the employees here are very knowledgeable in their field and have a lot of good advice on the pros and cons of different accessories. I advise everyone to do their own research for their wish-list of custom parts before waltzing into any store similar to Trick Trucks. If there is a product that Trick Trucks doesn't sell or promote, it doesn't mean they won't work with you to get it installed. Prices may be a hassle, but I would rather have a peace of mind knowing that my vehicle is being serviced by professionals who know their product.

Listen I have spent most of my day calling around pricing alarms - the guy that answered was the…read moremost honest and I couldn't be more happy that some people can still just give you good , sound advice before even coming in . This company is honest , don't see that anymore

Angelo is fantastic. I worked with him to get a used car inspected pre-sale. He showed up early and…read moregave the car a thorough inspection. After I bought the car he helped me find an honest place to get the car inspected after the first inspection location I tried lied about "repairs" needed. He met me at the new inspection location for no additional cost. This guy knows cars, and more than that is honest and affordable. He does fantastic work, and I plan to use his services for maintenance of my cars going forward.

From the owner: Car general maintenance, diagnostics, check engine light, car tune-up, CEL, no start no crank…read moresituations, oil change, brake jobs, coolant transmission and brake fluid flush, domestic and foreign cars, codes, engine rough idle, misfires, suspension noise, car noise, electrical, light bulb, headlight, car inspection, abs, brake, oil, fuel pump problems, fluid leaks, bad muffler, rattle noise, knocking, loose broken brakes lines, injector cleaner, Toyota, honda, Nissan, Mercerdes, BMW, bad sensors, tire rotation, flat tire, emissions, catalytic converter, starter, ignition coil, roadside service, AC and heating, overheating, smoke test, battery test, alternator test