My Jimmy Choo Nightmare -- A Cautionary Tale I splurged over…read more$700 on a pair of Jimmy Choo sandals. Seven hundred dollars. For that kind of money, you'd expect exceptional quality, right? Wrong. I wore them exactly ONE time, and the sole was already worn down. One wear. Let that sink in. So I called their customer service, and that's where the real nightmare began. For two months -- TWO MONTHS -- they gave me the runaround. They refused to replace the shoes. They refused a refund. Eventually, after endless calls and emails, they graciously agreed to repair them for free -- even though at first they wanted to charge me for the repair of their own defective product. Then they handed the shoes off to UPS... and UPS lost them. For a month. After yet another month of back and forth, the shoes were finally repaired and returned. And the cherry on top? Their idea of compensation for this entire ordeal was -- wait for it -- a whopping 10% discount on my next purchase. My next purchase?! There will be no next purchase. Ever. Let me be clear: I paid luxury prices and received dollar-store customer service. Months of my time wasted, zero accountability, and an insultingly small discount as a "sorry." Shame on you, Jimmy Choo. Your customer service is an absolute disgrace. If this is how you treat the people who spend hundreds of dollars on your brand, you don't deserve a single one of them. Save your money, friends. #JimmyChoo #NeverAgain #WorthCustomerService #LuxuryFail #ShameOnYou #CustomerServiceNightmare

I came to Woodbury last month to shop for deals…read more I was not impressed with the selection at the coach or Michael Kors outlet. Styles were outdated and prices were not discounted. Skims had a selection of clothing on sale with an additional 30 percent off. The skims store was organized, but the line to enter the shop was slow and long. Food options at Woodbury were very limited. The food court had minimal options ranging from pizza to sandwiches. Price of food was steep especially for upstate NY.

horrible service sales associates were disgusting. And the store never has any good inventory…read more Don't come here.

Where do I even begin. Probably with Amanda!!! She is simply amazing! Amanda made certain that…read moremy Bottega "Chain Bag" dreams came true. She was patient and extremely kind, considering I was forced to conduct business right there in her store. Be patient, there is almost always a line, but it is so worth the wait. You can make an appointment with Amanda ahead of your arrival, and I highly recommend her, since she knows her Bottega Veneta!!!

This is a big Burberry outlet store in Woodbury commons. At the entrance they have the accessories…read moresection that has scarfs, bags, purses and wallets. On the left, it's the men's apparel and shoes sections. On the right, it's women's. In the back, they have very tiny kid's section as well. The apparel has the most stock in the store, followed by shoes. Prices are decent, especially because items are have discounts between 30%-70%. The store is clean and tiny. Several associates walk around the store to keep things in order and help customers with different questions. The checkout area is super nice with all red wall in the back. Multiple registers were open when we were at the store, so there was not much wait time.

I got scammed. I'm a repeat-customer, and I am unsure what just transpired during our evening visit…read moreon 11/17/24. We saw a XXXL shirt on their 50% markdown rack. It made sense that it was on the rack because it was the only collared shirt if it's kind left, and also a XXXL size, usually larger than average consumer. One associate told us it was on the incorrect rack, and that it belonged to the collard shirts 20% off, but it wasn't similar at all to any of the shirts on that rack. When we asked for price, they wouldn't just scan the shirt to tell me the price. 2 associates kept telling us off the top of their head as 20%, while associate was adamant that it was in the correct section of 50%. When we checked out, the younger caucasian man, who told us the shirt was in the wrong section, rang us up. It was all so shady, and in retrospect, I should've just placed the shirt down and came back another time to confirm with a supervisor. I will be escalating this issue.

Always friendly staff despite the selection. It's hit or miss so don't come married to an idea for…read morea specific item. Sometimes they have bags in the back so make sure to have them double check!

This place sucks especially when you consider how exceptional their now closed sibling was in…read moreSecaucus. First of all there's the line. Even if the store is literally empty, they make you wait. When I was there last week, there were literally 6 people in the store and I waited the better part of 20 minutes to get inside. Staff is polite but I feel bad for them because by the time you're let in, you're generally too pissed off to buy anything. And let's talk about what there is to buy. Clothing is arranged randomly without any sizing order. Granted, these are items that they're selling at a deep "discount" but I think it should be a bit easier to buy a track jacket that they've marked down from $3500 to $2300, not cheap by a long shot. I'm going to assume the store is merchandized by the same clueless manager who sets their entry policy, COVID is over. Businesses can no longer rely on scarcity to promote exclusivity. We're back to a pro customer era where businesses should try and make it easier for people to make their selection and pay, The faster someone shops and forks over their money, the more profit the business makes. Sadly, this basic point is missed by whomever runs the Gucci outlet in Woodbury because not only were they slow, with a long ass line to get in, no one seemed to be buying. Oh well.

First time going to the Nike Factory Store at the Woodbury Outlets…read more Saw a lot of great deals in the store, it was kind of overwhelming. We went in hoping for a deal on the tech fleece jackets, and thats exactly what we found! Seems like all of the tech fleece joggers were snagged before we arrived as there was only 1 pair of joggers left; luckily we were able to get a navy blue fleece tech jacket & for an additional 50% off! So it ended up being less than $50. Line was a little long but moved pretty fast.

Huge Nike outlet location…read more Walked in and snagged a 50% off tagged price on a tech fleece jacket. One left in my size and walked out with it for $50. Not bad. Lines move quick, plenty of deals and inventory post Memorial Day. They ran their usual 40% off sneakers from the wall (boxes with no lids). Saw bunch of resellers scooping up some Nike ball sneakers probably to flip for quick profit with the additional sale on some of them.

PROS: This place was organized, staff was friendly, prices were good, and the layout was neat…read more CONS: They hide their discounted bags in a cabinet and not out in the open. Their selection with jewelry and other accessories (besides bags) is very limited OVERALL: I would come here for a bag, but other items I would go to a different location.

never answers the phone. And when they say someone is going to text you with options they don't…read morefollow through

My wife and I went into the boutique to look for a 10 year wedding anniversary gift for her. We…read moreknew she wanted a Tag Heuer, we just weren't sure which one. The moment we arrived, we were greeted by Dorothea and Mickale, who were both charming and professional. Dorothea was our actual sales person and she was knowledgeable and really helped my wife find her perfect watch. Once we decided, we had the pleasure of also working with David the store manager who was just wonderful and helpful. He registered her watch and sized it appropriately. Honestly, we were not expecting to find a watch on the first attempt and to have 3 most amazing people work with us. Deb is happier than you can imagine, her watch is perfect and it sits by her side of the bed, on the pretty little silk pillow it comes with. Thank you ALL so much - Truly. Julie

Thanks again David and your staff for a superb sales experience. On our third Tag, and plan to…read morevisit again shortly.

This shop keeps expanding, with a larger men's shop than women's side, they have a lot of the…read morestandard polos and summer wear right now, and while not all of the equipment is fitting for me (I'm smaller), a lot of clothes were good fits for the folks around me. Polos were $119, though at some discount depending on the pattern. Definitely not too far from the regular retail, though, so I'm not sure coming during regular times is much of a deal. Bargain hunting here is a must. Will have to pop by during a holiday sale to see if it's better.

This is probably the best store in Woodbury Commons. They have a great selection and sometimes you…read moreget good deals too. They also have a coffee shop inside the store.

One of my favorite Dior stores I've been to! The SA are…read moreknowledgeable about the brand and leather care. (My previous sa at the 5th avenue store weren't as knowledgeable about past or current collections) Kudo and Kristy are fantastic! Kudo and Kristy were friendly and gave me excellent advice on maintaining my bags and recommended a cleaner. They let me browse at my pace and I didn't feel pressured to buy something I didn't love. The store has a good selection of products from a year ago. I found the Dior essential tote that I was eyeing for a while here!

Worth a visit. Like any other outlet situation, it's hit or miss. I was able to find a few things…read more I do like that they don't do made for outlet pieces(as far as I know.) Everything I saw were from past collections or styles that weren't super popular but still worth the trip and even more since they're so heavily discounted

If the insanely long lines are any indication, something good is going on in this place. I have…read morebeen to Woodbury twice and the line was unbelievably long. I probably need to plan accordingly and get there before opening.