DO NOT USE THIS COMPANY!!! They sent over an 18-year-old newly graduated kid to diagnose our central air problem. We already knew we needed a transformer and let the kid know. He found some chewed wires and replaced them then told me he would need to order parts and come back the following week to install.
One week later the same kid shows up to install the newly ordered blower motor (I thought he was ordering the transformer) and 5 hours later he tells us he needs to get a transformer. Really? He leaves and gets the transformer and within 30 minutes, blows that one up because he wired the blower incorrectly. Heard a loud pop and saw smoke! The kid then comes to me and says, "Someone else is going to have to come out and find a short in your system that I can't find. There was no short prior to him working on it, just needed a simple transformer as everything worked fine when a bypass button was depressed. He then hands me a bill for $550.00!!!!! Says he is not charging me labor for the day. I told him I would not pay until the job was complete and told him to call his boss Nate. Nate's solution.... We would not have to pay but they would take apart my AC and take back their parts!!!! Seriously? It is not our fault the kid didn't have help and was lost doing his job. It's not our fault the wrong parts were ordered. Why should we pay for their mistakes?
I then called Nate, completely irate and expressed my anger at his business practices and the fact that an inexperienced apprentice should have been supervised. He kept telling me that he was going to take his parts back if I didn't pay him. My husband then got on the phone screaming at him about how pathetic he is as a businessperson and thought he was ordering the transformer since we showed the kid on day one that is was needed and he agreed. Ok so my husband was a bit of a bully and threatened Nate over the phone to either fix the unit or he was going to break his legs. Mind you, I didn't agree to his verbiage, but he was angry. Who could blame him? Certainly not the cop who showed up the next day to get our side of the story. Yes, that's right folks, Baldinelli Refridgeration screwed up a simple repair and when they couldn't hustle $550 from us for parts that didn't fix the problem, they call the cops on their customers for being angry.
Again, I don't agree with how my husband handled things, but it was an angered verbal threat over the phone. With any other company who has been doing professional business much longer than Nate who is too young to know better, it wouldn't have even got to this point as they would have said nothing was due until the job was complete.
In the end, the parts, which I strongly suspect no longer work because of the apprentice's wiring, were left and we were told they would not be back.
In absolutely no way am I blaming the apprentice! He lacked the proper supervision that an apprenticeship requires. read more