After an amazing Charleston driver decided to wreck our car, we needed a new car. I don't know about you but buying a car is not my idea of fun. Luckily, my boy upstairs spent a couple extra hours creating The Sally Fanjoy. She was quick to answer my calls and messages. She went above and beyond to send us possible car matches, explain leases, and mention resources I could use when looking for my next whip. Ultimately, we went with another car brand but if you are in the market for a vehicle I cannot suggest Sally Fanjoy enough. read more

AVOID THIS DEALERSHIP: FALSE PROMISES & UNPAID FUNDS I am writing this to warn any potential car buyers about my experience at [Insert Dealership Name]. In December 2025, I purchased a vehicle here, and it has been a complete nightmare due to the actions of Mrs. Sally Fanjoy and Mr. Brian Pantaleon. During the transaction, I was provided with false information regarding my purchase and trade-in. Specifically: Trade-in Issues: A truck was traded in as part of the deal. Broken Promises: The funds were not paid on the timeline promised. Inaccurate Payment: To make matters worse, the final amount paid was not accurate. If you are considering buying from this dealer, I strongly urge you to do your homework first. Before signing anything, check the Consumer Affairs Automotive Page. You will find that there are significant, recurring complaints every single year for brands including GMC, Chevrolet, Mercedes, Infiniti, Buick, and Cadillac. Don't let them take advantage of you like they did me. Always verify the numbers and get every promise in writing. read more

well i bought my new gmc on3/20/2026, still waiting for my trade in to be paid off, this is the worst dealership i have ever dealt with,,,if you do not get your promises in writing forget them,,,all excuses,,,do yourself a favor and go to another dealership all they do is lie. still waiting on my front license plate holder that was promised and never sent...the salesman lies and so does the finance manager,,,,doesn't want to do his job. any other gmc dealership has got to be better than this one,,,,,read all the neg. reviews,not by accident......retired us navy read more

Every time I go in about a repair under warranty. Baker's service department charges me way more than my $300 deductible. They changed my transmission. I took it in because fluid was on my driveway. Diagnosis was transmission pan. Now baker wants me to pay for the diagnosis of the transmission that they installed. Make it make sense. read more

I took my car in last week for: 1. An oil change, and 2. As it had been leaking oil I asked them to find where it was leaking from. They changed the oil, but did nothing trying to find the leak. So I have it home and it's still leaking. I make an appt for this morning at 9. I get all checked in and am sitting there drinking their coffee and just out of curiosity I look around back of the service department at 10:00 and there is my car sitting, awaiting someone to bring it in for its 9:00 appt. I go and tell the representative that I'd said I would stay for the servicing, but the car, which as I've already said, had an appt that was supposed to begin at 9 and it's still sitting outside, no one has looked at it yet. Then when they do find the oil leak, it did take a little bit of scoping it out, and the oil cooler is cracked and needs replaced. We've bought 3 cars at Baker and the same problem has occurred with each of them. We bought not just the warranty, but an extensive extended warranty as well. This does not show up on their screen. Im actually arguing with the service representative, who to remove all doubt calls the extended warranty company. Sure enough not only was the $1,650 he quoted me to get the oil cooler replaced, but when I told him it was covered under the extended warranty along with a loaner or a rental car. He politely says, "No, it isn't." Soon enough he finds that the rental car is covered. His tune changes to one of sympathy and apologetic. But this happens every single time we take either of our cars in. This has been going on for almost 6 years as we have bought 3 vehicles there and each with a full blown extended warranty on them. Every single time we've gotten push back and are initially told that we're responsible for paying the parts and labor, until after we remind them to check our warranty's. Does it have to be this hard all the time? It's very stressful dealing with the same situation every time we bring a car in for service or repair. If there were a simple set of blocks on each cars maintenance record form it would save us having to literally go through the same argument with every new service advisor to encourage them to look at the paperwork for our extended warranties. Im really getting sick of this repeated exercise in futility. A simple system that shows exactly the type of warranty to the service rep without having to "look up" the warranty, all the time telling me that I'm mistaken. And then, no loaners. I have to wait until tomorrow to get a rental car. (They crewed up the billing on the last one so we were out of pocket until refunded by Baker. Can it really be this hard? I wonder how many others are in the same boat. My brides cars extended warranty through Baker is now expired a month. But she had them replace the entire roof (it's a convertible) and the motor. Fast forward a week and the top will not go down. Thankfully they have a warranty on the work they do so we won't have to pay for this one either. Literally the entire top and associated pieces have ALL been replaced. But the new motor didn't know it was supposed to last more than a week so it's out again and next week we'll see what kind of pushback she receives. It's not convenient for us to take our vehicles as far as Baker is from our home. If it weren't for the warranty's and extended warranty's we'd be having these cars worked on someplace else. But, we're stuck, so here's the picture. If I have an appointment, especially at 9am on a Monday morning, I expect my car to be brought into the shop and work to begin without having to remind anyone. Secondly, the paperwork they have doesn't list anything for warranty's or extended warranty's until and unless the customer insists they look. So they do. And they apologize. It took a back and forth of 5 minutes to get the guy looking into the record and finally agreeing with me. This shouldn't happen. Management would do well by their employees and customers by adding one simple block where the service reps can faithfully represent the responsibilities for who pay what. I hate to argue with these folks. I'm as nice as I can be, but I won't be a pushover. We paid too much money for me to just let it go and suck up $1,650 for something we've already got covered. Please, make a fix to your software that will minimize the work the service rep has to do and actually gives an accurate depiction of what all of the issues are and who's paying for what. That sure would make me a happier customer. But having my oil changed and taking it back for them to do the work that should've been accomplished the first time and being told the car wasn't safe to drive. God only knows if I'll get a rental car tomorrow without me having to give them another reminder call and why wasn't their call made today? I have appointments tomorrow and no car to get to them. I need that rental car asap. read more

Called to verify a Yukon was still available and I wanted to come in and purchase. was told YES! upon arrival at 6pm, I waited almost 30 mins in the lobby was told then the vehicle still needed to be serviced and needed a front to back inspection before they could test drive it and sell it. I left frustrated and returned home and right before 7pm( closing time) they called me and said a rep had it out for test run with other clients while I was there and they were so sorry but its ready now and I could come back tomorrow. I asked if I could come back and purchase the car tonight bc my schedule didn't allow me to return later In the week and they told me NO bc they were closed since it was now 7 pm. I voiced my frustration about the lack of professionalism and the Sales Rep hung up on me.What a joke! I was literally trying to hand them my money and they didn't want it. read more

Poor from start to finish. After having my car towed there after hours, I did receive a call the next morning informing me they would let me know the problem once they looked at it. When I hadn't heard back by late afternoon, I called back and was informed that didn't mean the same day as they were backed up. 2 days later I was told I'd need a part which would need to be ordered. Cost-nearly $3000. No indication that it could be a while since part no longer manufactured in US. At this point I noticed that the service manager was very slow to respond to voicemails and/or texts. So, I met with him to discuss my options. Even though it was an inconvenience, kept renting a car based on reassurance that he would try to help with some portion of it. At the month mark, I tried dealing with parts and contacted Buick national customer service. After speaking with them, I still didn't have an ETA, but they did more research and found it could take months, even though there were well over a hundred on backorder. At six and a half weeks, I had it towed elsewhere. Within a few minutes of diagnosis, opening the hood, problem found and fixed. A loose hose! I am convinced the service tech did not even look under the hood. This was the worst experience I have had with them, including 4 hour oil changes, which I had appointments for, quotes to replace brakes/pads and radio antenna. If you choose to go there for service, be prepared to seek a second opinion. I will not use their services in the future. Buick national customer service...Excellent! read more

How sad this once great car dealership has fallen to such lows. This is not the Baker dealership I remember. Over the past dozen years or so I have leased over 6 vehicles from Baker and up until recently been very happy with the dealership. Not so much anymore. I would chalk it up to Covid the great excuse everyone uses for poor customer service but something else is at play. My issues are with return calls and emails or rather lack of. If anyone leasing a car is thinking of purchasing their lease or looking for options when the lease is up, I might suggest going to the other dealer in town. Something is wrong at Baker and they need to get back to taking care of customers like days of old. read more

came with my buddy to buy a brand new truck and he bought a brand new truck right at 70,000 put damn near half of it as a down payment and when he asked for a trailer hitch, they told him no and then the sales manager when he asked how she did ( sales woman ) we said so-so and we said we wanted a hitch and he tried to say they don't have any. A damn truck dealership with no hitches give me a break! will never come back because that just shitty customer service. read more

I have called this dealership 4 times in the last three days. Today the operator even said she would give a copy of my message to the service manager as well. Well here it is the evening and no call again from service or manage. I hope this isn't an example of how the service on my car will be!!! read more

Dropped my work van off Friday for fluids to be checked and oil changed. I was just told 4 days later that it has not even made it into the shop yet. Just sitting there not being worked on. Mind you I had made this apt 3 weeks in advance. read more

We had a near collision, which left our driver-side mirror hanging from the wires. We took it in for repair, and have been waiting for over a month for notification that the part is available. Now have been told that it's on back order and the factory does not give an estimated delivery. read more

Good experience leasing a new vehicle. Didn't take too long and we got what we wanted.

Absolutely horrible customer service. I made an appointment a week in advance and had to get my vehicle towed for repairs only to be told that they would not even be able to assess the vehicle for days. What was the point of making an appointment then?! The rep did not seem to care that I would be carless for an unknown amount of time and claimed they did not have any loaner cars so what was the point of me paying for additional warranty that I can't even benefit from? I have called and texted requesting an update 96 hours later and I still have not heard back from them. I have a Buick Encore with less than 60k miles and so far it has had AC problem, the outlets do not work at all and now my vehicle shakes and squeals the moment I turn it on & yet I have only had it for about 9 months. It definitely feels like I was sold a lemon!! read more

While on vacation at Edisto Beach from Clarksville, Tennessee the brakes on my 2017 Sierra Denali messed up and thanks to Dean the service manager he was able to pinpoint the problem which was due to a recall that my truck's previous owner didn't take care of. Got me in this morning and got me back on the road in 2 hours. Thanks to Lauren in the service department for keeping me informed while I waited. read more

This car dealership is the typical dealership that thinks they can take advantage of young women. They slipped a $100+ service in when purchasing tires and when I repeatedly told them I did not want the service, they refused to take it off. I would rather drive to Columbia than ever go here again. read more

Very pleased with the service dept. I needed my windshield replaced, which was covered by insurance, and chose Baker bc they are a GMC dealer. My windshield was professionally installed AND my truck was washed inside and outside! That prob took longer than my windshield, it was quite dirty (i had planned to do it prior to bringing it in) and its a big pickup! Thanks so much! read more

When my son and I walked into this location. To inquirie about 2009 FORD Mustang GT. He just congratulated from AIT (ARMY). He wanted to upgrade his vehicle. Needless to say, my son and I were size up within seconds. Nothing beats eye to eye contact, without a singular "WELCOME", OR "HOW MAY I HELP YOU? " Six salesmen later, one finally asked us if we had an appointment!! This is the quick summary of how our Young America Soldier was treated at your establishment. FYI, he had a cashier check in hand ready to purchase TONIGHT. read more

AMAZING service!!! We were visiting from virginia with our brand new GMC Yukon when we ran into an issue with the anti lock brake system. We were traveling with our two dogs and had to have the car towed to Baker GMC. It was almost after hours and not many people left at the dealership! We could not find an Uber or Lyft driver to take us back to our rental on isle of palms and were starting to panic. CJ Stabler came to the rescue! Even though he was probably on his way out the door after a long day, he made us a priority! He is in sales so theoretically did not need to help us, but went out of his way to get us a loaner car and make sure we had something big enough to transport the dogs as well. He went above and beyond and we appreciate it more than he will ever know! Also on the bright side, we were here visiting looking for a beach home and his wonderful wife, Jessica Stabler, happens to be a real estate agent ! She showed us our first beach home yesterday! The service department made sure we had our vehicle back in a timely manner and even delivered it to our door! All in all excellent service from CJ and the whole service department. I would highly recommend this dealership and CJ Stabler (for sales) and Jessica Stabler (For real estate needs) thanks again to all! read more

Baker GMC - Car Dealers Near Me - Charleston, South Carolina

Stay away from this dealership!! They are happy to sell/lease you a car but their service department is HORRIBLE! My new 2017 XT5 now with about 80 miles on it has a terrible rattle in the driver side quarter panel. Made an appointment a week I advance with service. Took it in and was there almost an hour just to drop it off and get a loaner vehicle. Called this morning to find out status. Disconnected 5 times. Finally Michelle tells me she will have to walk two blocks to their location as she is in another building. Seriously!? On hold about 10 minutes and get a call back from Fred in services who tells me they haven't even looked at my car yet. So what is the point of having an appointment in the first place? Call for the sales manager, transferred to 3 different people who are obviously just phone receptionists and finally leave a message. If you chose to buy here don't say you weren't warned! read more

I just got a call from the general manager AJ stating that a truck I had signed all the paperwork for and overnighted a bank check as been sold out from under me. I was buying from out of state and they never warned me this could happen. They actually told me not to worry about this and it was "sold" in their eyes. Do not believe a word they tell you and do business elsewhere. ***They replied below like they didn't send me an overnight envelope to send my bank check, the check was already in the hands of fedex and they knew it. They are not honest car brokers and should be avoided. ***** read more

Baker Cadillac exceeded my expectations. This dealership is exceptional. I took my 2012 Cadillac Srx in for an oil change and to have some other small items looked into. From the moment I called to set my appointment to picking up my car when it's was done was all that you expect from Cadillac. Great customer service! Special thanks to Dean my service advisor and the awesome gal helping with my loaner! Looks like I might be trading in my 2012 for a 2016 Srx. Not sure why some negative reviews. Great experience and I'll definitely be back! Thanks again Baker Cadillac! Bravo! read more

Baker GMC - Nice 2016 SRX loaner car while I have service done on my SRX... - Car Dealers Near Me - Charleston, South Carolina

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With much sadness I write this review. It is factual and provides guidance to Baker Buick clients. It serves to advise of the actual "service" I experienced over the last 15 weeks. My 2017 Convertible Buick Cascada was dropped off on August 24, 2019. It was scheduled for the second tire replacement which occurred within days of the first tire replacement. At the same time I requested a review of three issues not addressed or dismissed in previous visits. I was given a loaner to drive during the repairs. The GM strike was looming but did not occur until 22 days later on September 15th. According to Baker Buick this loaner must be exchanged every 5 days. This has now taken 15 weeks and many inconvenient loaner exchanges. During phone call, text and visits I pleaded for the car to be kept out of the elements and was assured that it was. I visited the dealership on my own to check on the car which did not move from a spot immediately outside the service department for weeks. There was also a risk of potential damage during Hurricane Dorian. My car has been garaged (out of garage 2 total days) since purchase and I worked nights. This leaves very little time for sun damage. On November 15th, I was notified by the very pleasant Lauren G (a shining stars in the service department) the vehicle was ready for pick up. I arrived excitedly to pick up my car and was astounded at what I observed. The convertible had been side swiped on the front passenger panel, rear passenger panel, and had damage on the front bumper. I also noted an unfamiliar crack in the windshield and what appeared to be sun damage on trim of the windshield. I alerted the service rep. We reviewed some pictures of the car and the damage had in fact occurred on the lot of Baker Buick. It was his assumption that the car had been backed into. Unfortunately now my car with 23,000 has body damage and depreciated in value due to this accident on the Baker lot all while under the watchful eye of Baker Buick. On December 5th I was alerted again that the car was ready. During the body shop repair process I requested a letter from the service manager, Chris Costner, explaining how he would deal with the fact that the car had damage and was worth less than it was 15 weeks ago. I offered the service manager, Chris Costner an opportunity to discuss how he would handle depreciation issue and was ignored. In South Carolina the legal term is negligence which I shared with Chris Costner, the service manager. I also asked for all of the pictures of my car while under their care. I was ignored on both requests, until I explained I had no issues handling this incident with legal help if I continued to be ignored. I received a phone call from Chris Costner who had no comment on the depreciation or negligence of the dealership. He informed me that since I "threatened a lawsuit and obtained legal counsel" he would have no further conversations with me. This was not an accurate recall of my statements. My question to Chris Costner..."What happened to Customer Service at Tommy Baker's dealership?" Chris Costner stated, "his job was only to get cars repaired." I have no doubt that Mr. Baker who I admire tremendously would be appalled at the behaviors within his organization. At this point I asked for a meeting with the General Manager at his earliest convenience not once, but twice and was denied this opportunity. I was then told to pick my vehicle up before closing (5:30 PM) with a two hour notice or I would incur ADDITIONAL charges. I thought these facts were worth sharing. I have opinions of my interactions with Chris Costner, service manager on each and every encounter but I will save those for a later date. read more

Simple oil change turned to new engine. After having a service performed on my vehicle that went wrong, my vehicle now has a new engine. When contacting Baker after failure, it was their position not to take responsibility for the issue that was deemed a direct result of their work. After consulting with a lawyer and making an attempt to resolve the issue, a court case was filed. It was a lengthy process that saw them utilize 2 defense firms and have their GM and service director directly involved with the case. At the conclusion of the trial a jury found against Baker and in my favor, faulting them with the issue and awarding funds for repair. Baker Buick GMC Cadillac and Baker Motor Company's reluctance to right a wrong done in their service department is unbelievable and unfortunate. A company that has a reputation around Charleston of class and excellence to treat a customer in this way and not back their work and shortcomings. Very disappointed in the conduct of the management team at this location, could've been handled in a much better way. GM AJ Geffert and service director Chris Costner did everything in their power working with their legal council to avoid rectifying the issue with my vehicle. Unfortunate events that could've been avoided. Update in response to Baker response: Disappointing to see that even through this entire situation, instead of stepping back and evaluating what happened and making changes to avoid this happening to someone else in the future, Baker Buick GMC Cadillac chooses to respond to a negative review by drawing attention to "facts" left out of a review to try and draw attention away from mistakes made by their company in dealing with an unfortunate situation created by a service completed at their establishment. I hope that by reading the initial review and follow up response, which was a poor excuse of a distraction to redirect blame on anyone but themselves, sways someone considering dealing with this company to think twice before making the decision to trust them with the service of their vehicle. Blaming another dealer of not knowing about a manufacturer defect that had nothing to do with the issues that were being experienced post Baker service? Making me out to be a disgruntled former employee with a chip on my shoulder? Poor form shown by this company and it's management team yet again. read more

I have been a customer since 2017 and the service has gone down hill since Jeff left. Susan is great but the rest of this crew is questionable. The last time I took my car in for service I really think they did nothing. They had my car for over a week (I got a call from Justin acting like I was trying to keep the loaner car for to long when in fact Kyle had told me to keep it until he called me back...it was days)and when I picked my car up it was filthy! It has not had the courtesy wash and vacuum The fluids were NOT topped off. I had to put brake fluid, washer fluid and antifreeze. I bought an extended warranty through them years ago and now stuck with them until the warranty runs out. I had a nail in my tire today and had to get it fixed. The worker said my tires had not been removed for a very long time. I get my oil changed here so the tired are supposed to be rotated at that time...Stay away from this place. New staff is awful. read more

Just bought a new car from Taylor, the experience went very smoothly. During this time of social distancing it was very reassuring, not to have to spend 8 hours in a dealership. He even hand delivered my new vehicle to my house! Great customer service Taylor!!! read more

Took my car in, was told on the phone it was $90 and $295 worse case scenario. Dropped my car off early in the morning and had to call 2x to get feedback, which we were unable to get. We drove up there to find out before they closed and they service guy said, "your the ones with the noise right" when we corrected him, suddenly he remembered and now it was $1000 OVER the the worse case scenario (which by the was was the same thing he quoted for $295 on the phone). He had nothing written up and when I asked for a service quote, he basically typed up what he said and sent it, not a legit service quote. I will look for the work to be done elsewhere as I cannot trust a company I cannot get a straight answer from and prices are given at random. Also there is a service system for all quotes.... a word doc is not an acceptable method. BEWARE! UPDATE- Took my car elsewhere, they were able to fix the clogged drainage tubes and confirmed that what we were told by Baker Buick was FALSE!!! Never will do business with them again! read more

I'd never do business at dealership with a disrespectful staff. This location gives Cadillac a horrible name. My mom has been a Cadillac owner for many many years and this place has forced her to take her business elsewhere. Training is definitely needed here. read more

The Collision Center. Is The Worst. Just because a company has certified technicians doesn't mean they have the knowledge or skills to complete a repair. IF you HAVE A TESLA. ITS BEST TO not use this company for any Repairs. I had minor front end damage. They had my car for 3 months, (yes I said 3 months) and put over 600 miles on my car. As far front end repair. They did an extremely awful job at repairing the front end. The body work was extremely sloppy. (Three months of time at that) After the repair they messed up the computer and all the autopilot services stopped working. Which they had no idea on how to fix. So they had to send the car to Tesla (which I should have done and any other Tesla owners to start with). Don't trust your Tesla with them! Long story short after 3 months of servicing the car still is not working correctly but for me to get my car back I had to pay the $10k they charged for the repair. So I can take it back to Tesla myself to get fixed. And pay more. They may do well at fixing 1980 Buick's but anything else. You are taking a big risk. Tesla owners stay away. read more

Exceptional in every regard! A friend of mind took his classic 2004 Eldorado ETC Cadillac in to Baker Cadillac in West Ashley recently. What a pleasure it was to accompany him and see the new and beautiful dealership showroom! Comfy, sleek couches adorned the large, open customer waiting room area, complete with coffee bar and flat screen TVs. The glass sales office cubicles and glass computer center where customers can use the internet while waiting on their vehicles to be serviced, were the cherry on top! We were there approximately an hour while awaiting a new ignition key to be ordered. The staff is very friendly and accommodating. And of course being around the beautiful new Caddys was exhilerating! read more

It makes a lot of sense why there are so many 1 star reviews on here. A little back story, I am a local small business owner with a small fleet of six vehicles. My business partner and I are in the market for new trucks. After doing some research, we landed on GMC because they had the options we wanted at a decent price. So, Monday we walk into the dealership with our builds in hand and spoke with a salesman. Nice guy, but he advised that he couldn't do the builds because Russel, the GMC guy was not at work that day. He advised that he would get with Russel first thing Tuesday morning and get back with us. He stated that it's $1,000 down per vehicle to process the build and hold it, no problem, sounds great. Fast forward to yesterday. We walk into the dealership to talk with Russel and we could barely get our handshakes out of the way before he told us it would be $5,000 down per vehicle. Russel proceeded to tell us because we wanted to order 2WD trucks, the price changed. He said that if we don't buy the vehicles, there is not market to sell 2WD vehicles. This is Charleston, SC and there is not market for a 2WD truck? I know a lot of people with 2WD trucks in Charleston. Anyway, he immediately tries to up sale us into a 4WD that he has in production. We will get it faster, it's exactly what we want, etc., etc. So, we when we start asking him about the features that we want for our trucks, that we put into our builds, he stated none of the trucks he had coming in had those features. So, you change the price on us by $8,000, try to up sale us into something we don't want, and then try to sell me a truck that doesn't have the features I want. What a joke. The thing I really didn't appreciate was increasing the price because we might not buy the vehicles. I wouldn't be coming in to build a vehicle if I didn't have the intention on buying it. On another note, I had several people advise not to go and do business with Baker GMC because they had terrible experiences. I should have listened to their sage advice and saved myself time and money in gas. Anyway, we gladly took our business to another dealership and ordered $135,000 worth of trucks the same day. I learned a valuable lesson though, I will never spend a penny at Baker GMC. read more

Two hours for a scheduled oil change. I would say not the best customer service, especially when you are waiting for your car.

I tried to come to you regarding the sale of my Enclave and purchase of a new one at the end of April. I wasn't taken seriously, I was only offered 12,500 for my Enclave and was offered 15,500 at Chevy and Toyota. I was offered $635 a month for no money down, with no room for negotiation. I was offered 440 a month for a new upgraded Traverse and Highlander with no money down. Maybe I shouldn't have come to you in my gym clothes, so it appeared I wasn't worth enough money to deal with. I have since seen deals on tv that were way better than what I was offered. A repeat customer with an 800+ credit score and money in the bank. (In defense of this place the manager, AJ I believe, immediately called me and wanted to make the situation better, not much we can do now though, I should have spoken up earlier) read more

Christopher Giardini is usually my service adviser. He has zero follow through. He says he will call when my vehicle is done being serviced, but he never does, When I call to find out if it's done, he's unavailable and the person who answers the phone doesn't know how to get that information?? There was another incident when he said he would call me with information about the sound system locking up and shutting down involuntarily. Never called. This was after he produced paperwork showing I had a major scratch on the driver's side door when it wasn't there when I dropped it off. The only good experiences I've had at this dealership don't involve him, which is why I gave 2 stars vs one. I will also say that both courtesy drivers I've met are personable and safe drivers. read more

I was brought in by a lease deal sign on the lot. We were promptly greeted by Hunter upon walking into the showroom and he was a pleasure to work with. We had been to several other dealerships prior to Buick and don't have many kind things to say about the competitors, but Hunter was prompt and worked out an incredible deal for us. read more

I'm posting this on Yelp after the customer satisfaction survey encouraged me to do so. I've gone there a few times hoping they had changed things but they have only gotten worse. Here is what I told them. I promised myself I would never go back to Baker Motors after then last time but I decided to give you one more chance. Dropped off my truck at 10am Friday for an oil change and two General Motors Protection Plan (GMPP) warranty items. Jimmy said he'd call me in a few hours. No rental or courtesy transportation offered (as required for all GMPP policy holders). He called me at 2pm telling me repairs would be $380. I reminded him of my GMPP, which I told him was in effect when I dropped off the truck. He said he will redo my paperwork and call me back. I called at 515 and was told Jimmy had gone home. I was told that all I could do is leave a voicemail for Bentley, which I did. I called back at 615 (dealership closed at 6) and was told everyone went home. I was beyond angry at this point. At 645 Bentley called back and said the truck is ready and apologized for the mix up. He was there, alone, trying to clean up the mess that Jimmy left. I felt bad for him and decided not to make him stay another hour that it would have taken me to arrange a ride up there. I picked my truck up the next morning. I cannot for the life of me understand how in the heck you people are still open. Now I'm hearing (and seeing online) bad reviews from owners of Cadillac, Jaguar, Merc, and Porsche. Those owners have no one else to go to for factory service. Some even told me that your staff have told them this. Thankfully I can go to any GM service center for warranty service. All this visit did was reinforce the fact that you people don't give a damn about the customer. read more

Wish I had the to read the reviews before using the service department. My car lost power off 526, because we had used the collision department I decided to have it towed to Baker Buick Gmc. It ended up costing $$$$ we've taken it back a 2nd time for the same problem with additional costs$$$$. Almost the same day we picked it up, we had the same issue again. This time, we are not going back, now it is wiring problems, I wonder what is next. The customer service is excellent, the service work not so good. read more

I had to wait a few days to cool off before posting a review of The Cadillac service department. Immediately upon entering the service bay I was greeted by a young man. I informed him that I had an appointment for my 2016 XTS. I inquired if they were going to rotate my tires as they have always done in the past every five thousand miles. The young man told me that they would not rotate them because my "wheels are after market" and they have had issues with rotating after market wheels. I informed him that I purchased the car in Atlanta right off the showroom floor. In a rude tone he stated, "I doubt that". I tried to show him a picture of the car actually on the showroom floor and even called the Cadillac dealership in Atlanta to tell them what this guy said. Well, this guy wasn't having it and became very argumentative. He even stated negatively after all of his ranting, "and you still want to have your car serviced here!" This is when the service manager, Dean, came out to diffuse the situation. I informed Dean what was going on. I asked him for my key back, because no person in the business of customer service was going to talk to me in the manner that young service guy spoke to me. I told him that I would take my business elsewhere. Yes, that is just what I did. I went down the street to Baker Mercedes and bought a new Mercedes Benz suv. I was assured by that dealership that their service department provides outstanding service. I even dropped by the Mercedes dealership today to pick up an item in their parts department. To my surprise, when I asked a question about my new car, the guy came from behind the counter, walked me to my car and demonstrated several features on my car. Now that's quality service! The Cadillac folks need to take a lesson from the Mercedes folks. After all, they are both Baker dealerships and just down the street from each other. read more

The service writer Mike Pipcorn did a great job in ordering the needed part and setting up a follow-up appt for the repair. And the service tech installed it correctly. Great dealership. My issue is with Cadillac having inferior parts in their vehicles that wear out. Would you like for me to list all the part failures on my vehicle? It is ridiculous. read more

The service staff took amazing care of me. The facility is beautiful and accommodating for anyone that needs to work while at the dealership! Cadillac service is world class. read more