A month ago, I wanted to purchase a new Ford Explorer. I was prequalified through my bank based on dealer prices listed online. I met a great saleswoman and even spoke to a former colleague I hadn't seen in a few years. I was prepared to sign and drive. When they showed me the new cars, however, the sticker price had been bumped up $4k to $6k each. I didn't understand why the dealer listed price out there online wasn't the same price at the dealership. (of course I know why but it's unethical.) I left and bought a two year old Explorer Limited elsewhere for $15k less than the new base models. I love it! I was told the Explorer I purchased had a recall, so I thought no problem, I'll take it to Palmetto because it's close to my house. I set the appointment over three weeks ago. Palmetto confirmed it via email. NOBODY CALLED TO SAY THE RECALL COULD TAKE A WEEK TO FIX AND I'D NEED TO ARRANGE OTHER TRANSPORTATION. I run a local business and I'd definitely call a customer to clarify before they take time out of their busy schedule to show up to the appointment only to be told this. Get it together, Palmetto. read more

It was a terrible experience, called to verify my car was still under warranty for a 2023 Ford Escape. Gave Mark (the man assigned to my car) the vin number so he could check it, he stated yes it was. Scheduled for 12 days later to repair drivers side rear window. Told 2 days after they had my vehicle it was not under warranty ( called on the 15th expired on the 13th, couldn't get service til the 27th). And that the repair required a window regulator. repair would cost 990.00!! Service Manager John called Ford Motor for a good will reduction due to it being so close to expiration date and low mileage 34000. Said I have not bought enough new Fords to get a discount. So waited 12 days because I was told it was under warranty to be told it wasn't under warranty and that repair cost was double the cost elsewhere. I Ordered an OEM part which was 137.00 . Gerald's price was 300.00 for labor. My son is installing. Also spoke with a Tonia who was very rude. I then left a message to service department requesting a loaner, that call was on the 15th, service manager said I was on his call back list, this was 12 days after request and never received a call. Take your car elsewhere besides being overly priced, they don't know the meaning of "customer service" and give inaccurate information. read more

I wouldn't buy a Ford or Lincoln ever again just so I don't have to deal with this service department. I was told 3 lies when I was there. Then, the service manager finally told me that they built the doors wrong and they all need body work but they didn't recall it because it's not a safety issue So your brand new Lincolns have doors that squeak like a 1990 Ford Escort and you think that's just acceptable? This place is a joke! read more

WARNING. Don't ever shop here!! They sell damaged vehicles to you and don't bother even diagnosing them. They say sold "As Is" but maybe mentioning what's wrong with the vehicle would be nice. read more

Traded my truck in 3 months ago I've had issues with it ever since I've had it. I've brought it back up there over 4 times even left it there for 10 days! With no loaner car. Still having problems,still no answer I WOULD NEVER BUY A CAR/TRUCK HERE!!!!!!. This is the dealership from hell! read more

My Ford Maverick had a recall for a passenger airbag light possibly being defective. Scheduled an appointment for the recall, and a 2,500 mile oil change before a road trip. 2+ Hour wait!!! I could understand a lengthy wait for a walk in, but not a scheduled appointment. To make matters WORSE I was charged $167 for the oil change. I asked for an "oil change", not a tire rotation, filter change etc. The truck has 2,500 miles on it. Why would I need anything more than a "Basic" oil change? That should have been communicated upon scheduling the appointment, or at least before doing an expensive, unnecessary service.. I would have gone to a drive through oil change, and waited on the recall. Taking the truck, and then informing of a a lengthy wait, and an expensive, unnecessary service is Messed Up. Very Unhappy with this , and have filed a complaint with Ford about this dealership. SCAMMERS read more

My car was towed to Palmetto Ford eight days ago. I immediately called the service rep to give the details of the warranty provider and asked them to contact the provider to get authorization for the repairs. They still have not done it, nor has the service rep replied to any of the 10 voicemails I left, since she is never available. read more

I want to express my deep disappointment with today's experience. I went to oil change with an appointment scheduled. The agent did not listen to what I explained first, instead, he acted on what he thought he had understood. Because of this, I was left waiting unnecessarily, and then received my car back without the return sticker being replaced. This is very frustrating and unacceptable. I will not waste my time driving back just to pick up the sticker. I expect the ford to mail it to me directly so I can place it on my car. read more

What a bizarre experIence. Showed up for my 9am service appointment and there literally is not a single human being in the entire building - and I searched. Waited around much longer than I should have any ended up just leaving. How does this place stay in business? Straight up weird - so much for "Black Label" service. So glad I took a day off work to have it wasted. read more

Awful. I have family in Charleston and visit often. As a military family with my husband currently away I wanted to set up service for my car while in town MONTHS early. I did just that and they were accommodating and wonderful in setting up. I dropped the car before business hours on day of service and waited to hear back. This was on a Monday. I heard back that day and was told it would take $200 to look at the car and confirm the issue I scheduled months in advance that I was pretty sure warranty would cover. I was then told the guy who works on roofs and that area of the car wouldn't be in until Friday. Why are we scheduling cars, services, etc without having the labor to do so? It was like he wanted a deposit in the guy coming five days later to clarify it was work for him. Just all around awful. This place is a big NO. I picked up my car right after that call. File this under super shady read more

if I could give zero stars I would! Kevin gave me pictures and videos of their 2018 dodge ram 2500 and made it look great and talked a good story. went through a third party inspector and opened up a can of worms. they sprayed the side steps on the truck on the vehicle with spray paint and over-sprayed on the truck, the truck was plugged into the computer and found they were trying to delete codes to mislead people but also found rust everywhere on the truck including inside of the cab!the truck clearly had flooding damage and didn't disclose. stay far away from this dealership!! read more

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Dropped my car off thursday for an exhaust leak and oil change, picked it up on wednesday the following week and It hadn't even been serviced, or even seen. Waste of my time, and lost me money. If I could do it all over again. I'd never take it to them ever. read more

Very pushy over bearing manager not good service at all he lost a sale and my business

The service folks are very nice and competent but the department has become to overwhelmed to use, with days or even your weeks to wait to have now to have car seen, no matter what the issue. I'm a big Ford fan and wanted to keep buying but can't do it now. Clearly, ownership needs to invest in more people and more space. I have contacted other dealerships and service outfits. Yes, Charleston population is booming but all the others are keeping up. read more

Loved getting to test drive with Kelvin! Knowledgeable, fun, and professional, he was the best salesperson of all the car places we went to.

From the moment we walked in the service was excellent, no hard sales pitch, no pushy salesman just a guy by the name of Austin showing us around. We told him what we wanted and we told him our budget and he showed us only what we had asked for which For a dealership is very unusual. As a result, we found a vehicle within 15 minutes test drove it and bought it outright with no financing in less than an hour. I wish every dealership had sales people like Austin Bryson, if they did, maybe their reviews would be a lot better. Thank you for making this the most painless car buying experience we have had in many years. read more

Palmetto Ford - Vehicle purchased - Car Dealers Near Me - Charleston, South Carolina

Proudest owner of a new Ford Maverick Tremor! My guy Jay was the best and easiest to work with. The most seamless process (despite many signatures lol) but felt very educated about our decision. So excited to drive my new car around town + all the adventures to come. read more

Palmetto Ford - Car Dealers Near Me - Charleston, South Carolina

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I drive a 2020 ford escape hybrid. The power steering is completely electric. Somehow in my barely 5 year old vehicle, my power steering crapped out on itself. Ford being so lovely decided they would pay a QUARTER of the cost of the repair. Total I was quoted $3,300. I still ended up paying $2000 after ford was so generous as to "help" me out. Absolutely unbelievable. The parts are only available to ford dealerships, and the software is the same way as well. I have always used this dealership and will never return. And after I am able to get out of this vehicle I will never drive a ford again. Absolutely ridiculous. There is no way in hell I should have to pay ANYTHING to fix a power steering issues in my BARELY 5 year old vehicles. The man who handled my situation, Bob was absolutely demeaning the entire time. Very UN pleasant, constantly man splaining things to me... just talking to me as if I am stuck and I have no knowledge of what's to be done. When my car was originally dropped off at the dealership (BECAUSE IT WAS NOT DRIVEABLE) I called and asked if palmetto ford had a preferred tow company they use, a young lady gave me a company and I did use them. 2 days after my vehicle was dropped off I get a call from the lovely bob mentioned above asking me, WHERE MY CAR IS, WHERE THE FOB IS, ETC..... I'm immediately panicked. I tell bob I used the tow company THEY recommended and he responds with "I have never heard of this company and I do not believe we have a preferred towing company." I'm like ok awesome. So I'm at working panicking, he then tells me I need to call the tow company to find out what the driver did with the key. Do that, call them back to let them know THE DRIVER HANDED THE FOB TO AN EMPLOYEE DIRECTLY. I mean is this how these people do business? The whole entire situation was absolutely horrible and I am COMPLETELY DISSATISFIED. I feel ripped off, I feel mocked because of my gender, I feel exploited for having to pay TWO THOUSAND DOLLARS to make my BARELY 5 YEAR OLD CAR DRIVABLE. I will never own a ford again, and I definitely will NEVER do business with Bob or the entire dealership at Palmetto Ford on Savanah highway in charleston ever again. Oh and I also still have not received my key fob to my vehicle back. PHOTO SO MY REVIEW DOES NOT GET LOST. read more

Palmetto Ford - Picture of car mentioned - Car Dealers Near Me - Charleston, South Carolina

DJ Dearing This dealership and service department is useless. I've been to a few Ford dealerships around the country and this one is by far the absolute worst. After making you wait weeks on weeks for service, are you bringing your car and they tell you they couldn't replicate the issue. It's a scam to try and waste your time to hope that you won't bring it in for service. All they do here is oil changes and may be a tire rotation. I've been to the service department at Palmetto Ford multiple times now to get an issue resolved and each time they either can't replicate the issue when they do they "resolve it" but it is not resolved. This is my first Ford vehicle and I was excited when the Bronco came out, it's just a pain in the ass for the past two years to try and get anything done. There is no way to make an appointment at the dealership online system will schedule you out about a month or more, if you call miraculously the person on the phone can get you in a week or two earlier, And don't even think about wasting your time trying to come and visit the service department because there's no check-in spot there's no desk there's no one to ask questions to. You're just left there standing with no one that will even make eye contact with you. They're all staring at the ground, hoping that you don't talk to them. The ultimate goal for service departments at dealerships is to ride you out until the end of your warranty, Because once you're warranty is expired, they will be glad to charge you $1000 $1500 $2000 for something that could've been covered under warranty that they couldn't duplicate previously. You are better off saving your time and going to a local repair shop to have an honest serviceman repair your vehicle at a modest price read more

Palmetto Ford - Rating - Car Dealers Near Me - Charleston, South Carolina

I've historically dreaded dealing with dealerships. This transaction was a pleasant surprise. No bickering, no games, just truthful information and help. Honestly -- I keep pinching myself because I went in expecting the worst, but Palmetto and its employees made my purchase a pain free experience. I worked with Boston Fenton and he couldn't have been any warmer. I honestly don't get the bad ratings they have received considering my experience with Palmetto. read more

Palmetto Ford - Car Dealers Near Me - Charleston, South Carolina

This review is for the Ford Service department on Savannah Highway! We love our Ford vehicles, we love our Ford sales people, but the Service department is by far the worst service of any dealership we have dealt with in all of our years of having different vehicles. They had our vehicle for four days said it was complete went to pick it up and the oil filter for the oil change was still sitting in the vehicle. Nothing had been done. The sad part is we paid thinking it was done and only saw the oil filter when we were getting ready to drive off. This is unacceptable service for any dealership! Ford needs to take a lesson from Lexus and or Mini across the street! There service is impeccable. You wanna sell more Fords then your service should stay behind the sales and in this case worst service in all of Of Charleston!!!! read more

Companies like this are the reason that car dealerships are poorly perceived. A number of years ago, my credit was less than stellar. I was assured by a sleaze ball sales representative that he could get me credit on a used GMC Blazer. He also said that he'd need me to bring my down payment of $2000 in cash. Unfortunately, I was a young guy with bad credit who believed that this person was trying to help me. I see the commercials today and this experience comes back to my mind and I remember his being very specific about entering $0 as the down payment on the credit application. I have subsequently been blessed with a very lucrative career and exemplary credit. I am sickened when I recall this experience, my naïveté and the behavior of this organization towards a young person who'd made some poor choices. Steer clear of Palmetto Ford! read more

Went to Palmetto this morning and worked with James. He was amazing. I wasn't able to find something that fit my finances there but he offered advice and was completely non-pushy. I am sad I wasn't able to find something because I would have loved to continue working with him! read more

This Ford dealership is HORRIBLE. They lack customer service, and the proper communication required for car servicing. I had to drop my car off for a safety recall, and they could not connect me to who would be working it nor tell me how many days it would require. If you leave a voicemail they never get back to you. They do not prioritize the customers, but unfortunately the only local Ford dealership. New management would definitely benefit this dealership. read more

I had an issue with my 700 mile new ford F150 that was only a handful of weeks old and I received terrible service. First, they were unable to get my vehicle into the service department for three weeks, and when they did bring it in for my appointment, they did not look at the vehicle for an additional four days. They diagnosed the vehicle and came back and told me the repair would not be covered under factory warranty. I called Ford corporate and even they were astonished the dealer wouldn't contact them to put the claim through under factory warranty. I had to go to a different Ford dealer locally, where they were happy to repair the vehicle under factory warranty. I believe the reason why they didn't cover it at Palmetto was due to them being lazy and not looking to go any additional steps to take care of their customers. I will not go back. read more

This is a review of the service department for Palmetto Ford in West Ashley. I should have been suspicious when I attempted to call the Service department to set up an appointment. Instead of reaching a person, it went to voicemail. Not that big a deal, but after leaving a number and the reason for my call, no one ever attempted to call me back. Instead, I went online and scheduled the appointment. The car was dropped off and I was told it would be ready on a Tuesday. Tuesday came, and when I attempted to call, the Service department's voicemail was full. I used the chat feature and was assured someone would get back to me. That never happened. I finally drove and spoke to someone at Ford. No work had been started on the vehicle and there was no expected date of completion. Every attempt afterwards to find out a status update, or even speak with a person, has failed. In fact, the last time I attempted it the voicemail was still full and the chat feature continues to tell me someone would be reaching out. That still hasn't happened. read more

While the majority of this review applies strictly to palmetto ford. It seems most dealerships I visited are very similar in nature. Firstly, be prepare to be surrounded like a vulture before you even exit your vehicle. The salespeople stand outside waiting before you even park to try and reel you in. It's quite frankly very off putting. I was selling my vehicle to them and the whole deal was very sketchy. I told them I needed my vehicle for another week before actually selling it, and they had a bunch of forms they had me sign. That's it, just had me sign them. Nothing filled out, just asked me to sign and they would fill out later. Is that not shady or what? When I brought the vehicle back to actually sell it to them, not only did it take nearly 3 hours... yes 3 hours to sell a vehicle. What was odd, they had me sign more forms, that yet again weren't filled out. They stated that the people the inventory the cars and give them a stock number weren't there. So because of that, they couldn't fill out the forms. I begrudgingly signed hoping it would end well. While it did eventually end well, it took nearly 2 weeks to get the "forms" emailed to me that should've been filled out and sent to me later that afternoon. They really lowball you and take advantage of the buyer. I sold my vehicle to them for less than $31,000, mins you they paid ford credit much less than that. Now they have the vehicle listed for sale for nearly $39,000. I'm sure they won't get that, but how much profit do you need to make on a customer? I won't be going back to this dealership again. From the vulture esque welcoming, to the shady paperwork handling, and the low ball offering price, this is why they are getting a single star. With a 2 star average, it's clear I'm not the only one who feels this way regarding this dealership read more

Communicating with them was hell... my truck had been ready for a couple days and I was never able to get through to them to confirm this. Had to show up in person to find out. Will go elsewhere whenever possible. read more

We scheduled an appointment two weeks ago for our Lincoln today. We called last week three times for our service advisor Greg to call us regarding our appointment. Someone else answered one time and told us "I'll call back!"We never received a call back and today when we showed up he told us our repair would take a few days. We only have one car and needed it back today. That's why we not only call him but included this information in or service request. The Lincoln service center was closed so we were sent next door to the Ford service area which was packed full of cars! read more

When I scheduled my Lincoln aviators factory recall I showed up and was told to wait for my loaner car (had to schedule that months out) . After twenty minutes or so I was told by the service manager that they would not service my car as I had not given them a positive review on any of the surveys they sent me. To be clear I cannot get service from the only Lincoln dealership in Charleston. The car is fine but dealing with Palmetto sales and service is horrible. Should not have left Infiniti. When I talked to Lincoln concierge in Chicago they apologized but Palmetto is an independent franchise and can do what they want. They were horrified I was refused a factory recall and said they had numerous complaints about Palmetto. For the record I rarely post any review, you have to be horrible for me to bother. read more

Their repair/maintenance shop is a total scam. Do not get your Ford repaired here; terrible service; will only drag you out past the warranty until suddenly, your transmission problem you've taken in multiple times and "found nothing wrong" is suddenly a $9K replacement. Do not go here read more

Bought a new Ford F150 today,worked with salesman Ryan Ferry who did a great job for me and made the deal hassle free for me. Can not say how pleasant finance manager Jason Kelsey was and explained everything to me. Best dealership I have have been to in many years read more

Went in to have my 2023 F150 serviced for the first time. "The Works" is suppose to check and fill fluids. The paper I signed when they returned my vehicle said they did this. They did not fill the washer fluid as indicated by their technician. This type service only breeds mistrust and makes the customer leery of returning for the next service schedule. This is not the first time I have had issues with Palmetto Ford's service department. I suggest going to another Ford Dealership for service. This dealership cannot be trusted to perform the work they claim they performed. Also, make sure to mark your tires before rotation. otherwise, you will never know if they performed this task. read more

Met with Jeff at Palmetto this morning. He was extremely helpful in showing us the vehicles and features we are interested in. Thank you, Jeff! read more

Terrible Customer Service! I called on a Friday morning (June 16) to see if I could come by for a quick computer diagnosis because an engine light was coming on my 2010 F-150. They told me no and that there was not an open appt. until June 28. I was considering buying a new truck from them and after this experience, I told the service woman I would never come back in the door. Her answer was "NO Problem." This is the second time in less than 3 months that no one even paid any attention to my needs at that dealership. What a joke. They need to run it like their sister company, Palmetto Boat Sales which is spot on everyday. read more

Let's face it Ford the brand ain't what it used to be from California to the east coast. You walk into a showroom ask about even the cars they have upfront you would think they want to highlight and you ask the salespeople basic questions like HP and MPG and they don't know. Or wait a second 'I have to Google that.' At this dealership I gave them some free advice and one young sales guy says 'Well sir a lot of our people are new" lol. Even more reason they need to be trained on the basics of their own product BE-FORE they hit the sales floor. Besides one older sales guy told me he was selling cars for 20+years. Gaslighting and excuses. read more

I purchased a suv here and it went pretty smooth , just be mindful that they push a extended warranty that is only good at their dealership which is useless to me because I live 200 miles away. I purchased a genuine ford extended warranty online for half the cost of their in house warranty . They also etch the vin of your car on the windows before asking you and then charge $250+ . This is a typical dealer sham and doesn't lower your insurance or deter theft or aid in recovery. Other than that I rate this ford dealer better than most others ,friendly staff low pressure sales . I can't speak for the service department. read more

So, I bought a Ford Escape Hybrid Titanium in 2020 from Palmetto Ford in Nov. 2020. Love the car...not so much the dealership. Latest issue is I get a recall notice from Ford that say's "Ford Motor Company...has authorized your dealer to provide you with vehicle pick-up and delivery and a rental car free of charge." The dealership says they are not providing that service. Period. Sadly, even though I love the car. It will be my last purchased at this dealership. Good thing they did it now though....I was considering ordering a $100,000 Lincoln Navigator. read more

Not a fan of this dealership. Poor communication, exactly what you would expect from a car dealership. I would NOT buy a car from them.

Not a fan of Palmetto. The sales department is sorely lacking and the service department is extremely slow. Even when I had an appt, they've called and cancelled my appts before due to overbooking and couldn't fit me in until weeks later. read more