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    Palmetto Ford

    2.2 (137 reviews)
    Closed 9:00 am - 7:30 pm

    Services - Palmetto Ford

    Bumper repair

    Collision repair

    Auto frame testing

    2 More Services

    Auto steering and suspension repair

    Rear-end damage

    Palmetto Ford Photos

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    Recommended Reviews - Palmetto Ford

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    Reviews With Photos

    if I could give zero stars I would! Kevin gave me pictures and videos of their 2018 dodge ram 2500 and made it look great and talked a good story. went through a third party inspector and opened up a can of worms. they sprayed the side steps on the truck on the vehicle with spray paint and over-sprayed on the truck, the truck was plugged into the computer and found they were trying to delete codes to mislead people but also found rust everywhere on the truck including inside of the cab!the truck clearly had flooding damage and didn't disclose. stay far away from this dealership!!

    Vehicle purchased

    From the moment we walked in the service was excellent, no hard sales pitch, no pushy salesman just a guy by the name of Austin showing us around. We told him what we wanted and we told him our budget and he showed us only what we had asked for which For a dealership is very unusual. As a result, we found a vehicle within 15 minutes test drove it and bought it outright with no financing in less than an hour. I wish every dealership had sales people like Austin Bryson, if they did, maybe their reviews would be a lot better. Thank you for making this the most painless car buying experience we have had in many years.

    Melissa F.

    Proudest owner of a new Ford Maverick Tremor! My guy Jay was the best and easiest to work with. The most seamless process (despite many signatures lol) but felt very educated about our decision. So excited to drive my new car around town + all the adventures to come.

    Picture of car mentioned
    Kendal C.

    I drive a 2020 ford escape hybrid. The power steering is completely electric. Somehow in my barely 5 year old vehicle, my power steering crapped out on itself. Ford being so lovely decided they would pay a QUARTER of the cost of the repair. Total I was quoted $3,300. I still ended up paying $2000 after ford was so generous as to "help" me out. Absolutely unbelievable. The parts are only available to ford dealerships, and the software is the same way as well. I have always used this dealership and will never return. And after I am able to get out of this vehicle I will never drive a ford again. Absolutely ridiculous. There is no way in hell I should have to pay ANYTHING to fix a power steering issues in my BARELY 5 year old vehicles. The man who handled my situation, Bob was absolutely demeaning the entire time. Very UN pleasant, constantly man splaining things to me... just talking to me as if I am stuck and I have no knowledge of what's to be done. When my car was originally dropped off at the dealership (BECAUSE IT WAS NOT DRIVEABLE) I called and asked if palmetto ford had a preferred tow company they use, a young lady gave me a company and I did use them. 2 days after my vehicle was dropped off I get a call from the lovely bob mentioned above asking me, WHERE MY CAR IS, WHERE THE FOB IS, ETC..... I'm immediately panicked. I tell bob I used the tow company THEY recommended and he responds with "I have never heard of this company and I do not believe we have a preferred towing company." I'm like ok awesome. So I'm at working panicking, he then tells me I need to call the tow company to find out what the driver did with the key. Do that, call them back to let them know THE DRIVER HANDED THE FOB TO AN EMPLOYEE DIRECTLY. I mean is this how these people do business? The whole entire situation was absolutely horrible and I am COMPLETELY DISSATISFIED. I feel ripped off, I feel mocked because of my gender, I feel exploited for having to pay TWO THOUSAND DOLLARS to make my BARELY 5 YEAR OLD CAR DRIVABLE. I will never own a ford again, and I definitely will NEVER do business with Bob or the entire dealership at Palmetto Ford on Savanah highway in charleston ever again. Oh and I also still have not received my key fob to my vehicle back. PHOTO SO MY REVIEW DOES NOT GET LOST.

    Rating
    D. D.

    DJ Dearing This dealership and service department is useless. I've been to a few Ford dealerships around the country and this one is by far the absolute worst. After making you wait weeks on weeks for service, are you bringing your car and they tell you they couldn't replicate the issue. It's a scam to try and waste your time to hope that you won't bring it in for service. All they do here is oil changes and may be a tire rotation. I've been to the service department at Palmetto Ford multiple times now to get an issue resolved and each time they either can't replicate the issue when they do they "resolve it" but it is not resolved. This is my first Ford vehicle and I was excited when the Bronco came out, it's just a pain in the ass for the past two years to try and get anything done. There is no way to make an appointment at the dealership online system will schedule you out about a month or more, if you call miraculously the person on the phone can get you in a week or two earlier, And don't even think about wasting your time trying to come and visit the service department because there's no check-in spot there's no desk there's no one to ask questions to. You're just left there standing with no one that will even make eye contact with you. They're all staring at the ground, hoping that you don't talk to them. The ultimate goal for service departments at dealerships is to ride you out until the end of your warranty, Because once you're warranty is expired, they will be glad to charge you $1000 $1500 $2000 for something that could've been covered under warranty that they couldn't duplicate previously. You are better off saving your time and going to a local repair shop to have an honest serviceman repair your vehicle at a modest price

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    2 years ago

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    1 year ago

    Very pushy over bearing manager not good service at all he lost a sale and my business

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    1 year ago

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    10 months ago

    Loved getting to test drive with Kelvin! Knowledgeable, fun, and professional, he was the best salesperson of all the car places we went to.

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    4 years ago

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    2 years ago

    Not a fan of this dealership. Poor communication, exactly what you would expect from a car dealership. I would NOT buy a car from them.

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    2 years ago

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    Page 1 of 4

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    Review Highlights - Palmetto Ford

    Dan and Kelvin in the Internet department are very professional, thorough and forthcoming.

    Mentioned in 4 reviews

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