On Tuesday, May 23, 2017, my wife and I purchased a 2017 Chevy impala from McEleven Buick in Summerville, SC. My wife and I had been shopping around looking at different sedans and SUV's we decided about a week prior to making this purchase that we wanted to get a Chevy impala. It so happened that this dealer had two 2017 impalas on the lot with very low mileage. We checked with other dealerships in the area and could not find any pre-owned Impalas with less than 20,000 miles on them. McEleven had one with 16000, and another with 14800. Both cars were white 2017's with a good amount of extras thrown in. This is where we expected to begin the horrid car sales encounter with the all hovering car sales staff that most of us dread, but know in order to get the needed vehicle we have to face our Demons,and admit to the salesman that yes, we are interested in buying a car! At this point we have committed and voluntarily walked into the sales trap. It was at this point that my wife and I was pleasantly surprised. A loan salesman approached us, he said hello and asked us how our day was going, it happened to be a hot day , so we discussed the weather with the gentleman for a few moments before being asked if there was anything he could do for us. At this point we had already done our homework so we asked him if we could see the two Impalas that were pictured online. The salesman walked over picked up the keys, and came out and showed us the cars. We talked a little bit about the cars and my wife and I informed him that we would go home and discuss it with one another and let them know if we decide to purchase. The salesman thanked us very much and told us to have a great day, gave us his phone number, and said if we are interested to give him a call. Needless to say my wife and I chose one of the Impalas, and proceeded to call the salesman back. we quickly haggled about some floor mats and an extra key, then set up a time to test drive the vehicle. Once we test drove the vehicle we decided we would definitely be purchasing it, and informed the salesmen of our choice. The salesman walked us inside, spoke to a few people, and within an hour we were driving out of the lot with a new 2017 low mileage Impala. McEleven , It's salesman, and it's finance people made what was sure to be a dreaded experience turn out to be A very pleasant time. The salesman was helpful, and knowledgeable when it came to selling these automobiles, and was able to do so without all of the pressure and pushing that rubs most people wrong at car dealerships. We are very happy with our purchase, McEleven Buick made it very easy as well as pleasant. Unfortunately we were promised floor mats and a second key for the automobile as part of our purchase. The mats came in within four business days but the key is still nowhere to be seen. In fact, someone even canceled the order. Now we have to wait another week for that second key. Needless to say I'm keeping the car home so that when The key comes in I can bring the car to make sure the key works before taking It home. Because of this hold up my wife has not been able to drive her new car to work, and it will be at least another week before she does so as we can not be sure what day the key will arrive. This has now become a headache, so Unfortunately this drops the Dealer's rating from five stars to three. read more
