I had a pickup phone order for Wednesday October 26th at 5pm and the restaurant was completely empty beside me with 4 staff members standing around. I went to pickup my order and they confirmed everything that I ordered. When I got home, we were missing a part of the order. I immediately called the store. After being put on hold and speaking with 3 different staff members, I spoke with the staff manager, Eric. He said he could not deliver the missing order (which was fine), nor could he refund my credit card. He kept speaking over me and kept talking about what he could not do. Finally he agreed that the general manager, Martha would call me the next day. It has been 2 days and no phone call. If I would have read all the other reviews on this restaurant, I would not have gone to this restaurant. Too bad, I have always loved Baja Fresh, but there must be a reason why all of their stores have closed. read more

I went here for lunch and had the shrimp burrito: Pros: Location is clean, friendly staff and has a decent salsa bar. Cons: The food was not great. My burrito had a weird taste to it and the chips were stale. Will not go back... read more

Pretty good and pretty fast service..although a bit pricy for Mexican food I always enjoy coming here read more

Baja Fresh - Mexican Near Me - Livermore, California

Food quality has gone way down since Covid. Thought I'd still give it another try as I use to go there regularly. After my husband got home with the take out (20 minutes round trip), we were missing my burrito. He headed back for the burrito (another 20 minutes round trip), and there was absolutely no apology. I'm sad because I use to like so many things there, but we won't be going back anytime soon. read more

Don't bother going to the Baja Fresh Livermore Las Positas one. They cheat you out of the sour cream on your burrito. It was too spicy for me without it so brought it in and they wanted to charge me 82 cents for it. It is suppose to come with it. She was very rude and would not listen to reason. I should have got the manager involved. read more

If you like burritos and such food, then it is a good place to go. The food actually tastes like food and not like rubber or paper. I am not too much into this kind of food, yet I enjoyed my meal. The food is fresh and tastes good. read more

The place is very clean! The kitchen is open to be viewed by customers(this is a great feature because a lot of times you just don't know what's going on). These folks wash their hands frequently and the hands that prepare the foods are gloved. The people who work here are friendly and professional. The food is pretty darn good too. Nothing not to like about BF! The even carry whole wheat tortillas for the burritos you need only ask. read more

Love da Baja! Always my favorite spot to get some cantina steak tacos. This place looked a little dirty when I came in but that's just due to dirty, messy folks tearing up the spot. Typical around these parts....was in 30 min before close a crew was doing a thorough job of clean up. Will be back next time I'm in town! read more

Baja Fresh - Worth lickin the plate! - Mexican Near Me - Livermore, California

Very friendly and helpful cashiers. They explained all the options I could make when I ordered without me even asking them to. I thought that was a very considerate thing. This was our first time eating at Baja Grill. The 99cent Guacamole and chips were great. The burritos were delicious and they were huge! read more

Baja Fresh - Mexican Near Me - Livermore, California

Okay, I wasn't expecting much from Baja Fresh, but a Baja burrito that has 50% diced tomato or more? Other than that, burrito size is in small for the price, tastes as expected Americanized food. Having lived in San Diego for more than a decade, it is depressing to eat Mexican food in Livermore. read more

This place is trash. Their menu is set up where you buy a plain burrito and anything extra that usually comes on a burrito is charged extra. Customer service is horrible. The meat has no flavor, trust me you're better off somewhere else. By far the worse burrito place in Livermore. read more

We only got 3 tacos when we ordered 4 the quesadillas were soggy how do you even eff that up, the nachos were meh and the tacos were bland and just not very good I had such high hopes for this place as my girlfriend told me they were an old family favorite. But this was really a huge let down. read more

My favorite is the Baja burrito with steak. It is well worth the price. It is always good and the ingredients are always fresh. I love it when the chips and guacamole are on sale for .99 cents. If you order some when they first open up in the morning. The chips are always warm. I also love the salsa bar. I try a new salsa every time I go there. So if you haven't been here give it a try. read more

Alex gets 5 stars! Always exceeds my expectations. Never a single order wrong when he is there. He is great and needs a pay raise. However, everyone else I have gone to gets the order wrong. When I tell them the order is wrong they get stern with me and say I should have asked for it during the ordering process. Which I did, it is not my fault the cashier entered it in wrong. How many times do I have to repeat myself to make sure the order is placed correctly? Also the tall, young cashier avoids me. I don't know if he is uncomfortable speaking english or he dislikes caucasians but he literally runs away when I walk up to the counter so that someone else has to wait on me. Which is actually better for me because my order has ALWAYS been wrong with this kid. Recap: If Alex is there order and enjoy your food. If anyone else takes your order just walk out. read more

I love this place.. food always comes out quick the staff is friendly & facility is always super clean. I also like that there food isn't greasy. read more

I've been coming to this location for over a year and the service is always excellent. Although it can get busy at SOME times, like any other food establishment. The staff gets things out to customers in good time and it tastes excellent. Jojo is super nice along with the rest of the staff. I'll keep coming back here! read more

The food is good when they get the order right, but so far I've had 1 out of 5 good experiences here. I generally call ahead on the commute home from work to swing by and just pick it up. But the order is lost somewhere in translation every..single..time. just a diablo burrito with carne asada. I've received a shrimp, baja, regular, and a chicken burrito. First couple times they were quick to correct it, but this time I had enough. Now based on principal it should be right, especially at their asking price. I try to speak as clearly as I can, and they confirm on the order on phone. I'm not sure if it's the language barrier or what, but when I picked it up I said my name and they said steak burrito. I'm kicking myself for not double checking before I started my drive home, but honestly I gave more faith than I should have. Another $12 down the drain. It's a shame for the baja fresh franchise, I was looking forward to a semi-healthier and quick food option for lunch on the road. I still like the franchise, and will be looking for another hopefully closely located store for my hungry drives home. You should get what you pay for! That is all. read more

the workers are amazing and provided good service! the food is great! the lady workin at the counter is the goatttt‼

After watching an episode of CBS's "Undercover Boss", my wife and I decided to try this nationwide chain for the first time. The place was not busy at the time we arrived, and the counter person was eager to take out order. You know the type. You barely walk through the door and they are already wanting to take your order. One moment please, this is our first time. The menu seemed good and the prices were reasonable. We had a coupon for a $5 discount on our meal too. I choose their Baja Steak burrito and my wife the basic. I don't like a lot of stuff in my burrito. Meat, beans, cheese, and salsa. Perfect. Except, the meat was substandard and not seasoned like I'm used to. The salsa bar appeared to have freshly made products, and the pineapple salsa on my extra street chicken taco was a plus. To bad the HOT sauce was more mild - medium. I need Tabasco or it's equivalent to spice it up. My wife didn't have many complaints (or compliments). She did mention the side of chips were good but she wish she had more. We are used to the family owned taquerias where the chips are warm and you can get as much as you like. Perhaps that was the real problem with our visit here. We prefer the family owned places. Chain Mexican for is meant for American's who don't want the spicy stuff. We want the spicy stuff! I guess we will stick to the numerous family owned places in town... read more

Baja chicken bowl is good. Salsa is yummy. Customer service from Marta was HORRIBLE. High volume of customers came in and she was so rude. She made zero eye contact and would grab a card, slide it, and scream NEXT. When the food was ready I walked up to the counter and she just pointed at me to take it. Food might be great but my impression of Marta ruined my experience at the restaurant. read more

Good food, freash tasting, friendly service, outdoor seating and clean.

I have no idea if the food is good here or if the service is outstanding. What I DO know is this-- my hubby and I stopped here last night at 8:50PM to get a couple of burritos to go... but they were already CLOSED. The staff inside watched us walk up to the door then waved us away. This wouldn't have irritated me IF the sign on the door didn't say they're supposed to be open until 9:30PM! So they basically closed the restaurant a full 40 minutes early. NOT COOL. If the hours have changed, CHANGE THE SIGN ON THE DOOR! read more

I am absolutely in loveeeeeee with their american tacos with steak!! Give it a shot [: Their burritos are always a good option as well.

Start if with the small amount of good news. The people who work here are very nice and accommodating. But what has got me upset is how dirty this place is not to mention all the beans on the ground. Also our orders were messed up twice. Also the amount of scratch graffiti in the bathroom. What set me off the most is that they were mixing carnitas without gloves. Much prefer the one in Dublin. Though if you want good customer service this is the place to go! read more

The food tasty. Sign up for the online club and get emails for discounts every time you buy. They have a coupon that they always have available if you spend $20 or more you get 5 dollars off. Salsa bar and fresh chips and salads are so good too. read more

we had ordered food for our store meeting and jose was so kind! it was a very large order and we appreciate the patience:)

Great place...quick easy and it is fresh. Martha runs a great place. Our go to place for quick and fresh food.

Thinking only of the food quality, quantity, taste I am rating this a 4 star. Best steak burrito I ever had the pleasure of eating. The location is eh. But I can't wait to go have another one sometime soon. read more

Love the mango salad and also the carnitas quesidilla. Yummies. I frequent this place b/cus it is near my work and my parents house. Great service and quick. Yumm!! read more

Always fresh. Yum! I order the nachos. Sometimes with carnitas, sometimes with chicken. Sometimes no meat at all. Either way, it's scrumptious! They pack on the cheese, black beans (my choice), pico de gallo (so fresh!), guac and sour cream... Squeeze some lime over it and you're good to go. The portion is HUGE- I never finish it all. But it's sooooo good. Prices are decent. The place gets busy at noonish, so get there earlier and grab a seat. read more

Bar-jar Fresh as I would call it; ignoring the popular language of Spanish and the owner's attempt at an authentic Mexican food palace. Also, shouldn't it be Baja Fresco, ¿no? Anyway, let's get down to their food. I will sheepishly admit that I only go there when I have the facebook printouts off their fan page. Who could resist a free $7 burrito when you purchase a large drink for only $2? NOBODY, that's who. Seriously, now I'll get to the food. It's big, tasty and comes with chips so thumbs up from me! read more

I went there for the first time last weekend. I ordered the steak fajitas w/black beans. Nice salsa bar, although the mild regular was dark and weird looking. The hot wasn't really hot at all. My complaint? If it was "fresh" how did they manage to serve me so quick? My entire meal, minus the tortillas, was lukewarm, more on the cold side. They microwave the dinners! The veggies may be fresh, but the rest is not. Taste was "ok", nothing special. Customer service was good. Not enough positives to get me to go back. read more

OUTSTANDING! Had the grilled wahoo burrito Baja Style with lots of green salsa from the salsa bar. It can't get any better than this! Especially for the price and super quick service. Very fresh! read more

Came here expecting 3/5 food ended up leaving with a smile. Just the most delightful man at the register, very welcoming. 10/10 recommend bitches. read more

This is one of the better Baja Fresh locations. The food quality was really good and my family and I enjoyed each of our dishes. I especially liked the Baja Bowl with shrimp that my wife ordered. My wife noticed that employees were constantly wiping down the counters which I appreciate. They also kept the salsa bar clean and the salsa bowls filled. I've been to a Baja Fresh in Las Vegas and one in Washington. This by far is the best one I've been to. This probably has to do with the management at the store so I applaud the management and the employees who take pride in their work. If the Baja Fresh in Everett, Washington was as good as this location, maybe I would go there more often. read more

Go there once a month , usually its good. but on Thursday the 17th we went there for dinner , everyone was extra nice , the girl working the front was super professional and very nice , all the guys working were nice and the food was awesome. Give here a raise so she stays! read more

Service was fantastic and the food was great. I will definitely eat there again. Wife loves it. Good job Baja Fresh.

We have been on a recent Baja Fresh jag. Big tip, call ahead - even if you plan to eat it there. Everyone in our family can find something they like to eat here. We order "enchilado style" burritos (wet) and they come with a mini side of nachos. The portion is generous and we usually share one burrito between 2 people or end up taking 1/2 home for another meal. This is not the same Mexican food that one gets in a Mexican restaurant but it is tasty and fresh. read more

This place is...yum! I eat here fairly regularly now and I am always satisfied with my food. I typically get the baja ensalata with black beans rather than the cotija cheese that it comes with. I also like to skip the dressing and just squeeze the juice of 5-6 lime wedges all over it. The food is so tasty and satisfying! All their ingredients are tasty and fresh. The portions are generous and the service is quick and very polite. I almost always modify my order and so far they have yet to get it wrong. I can also recommend the chips and guacamole as well as the chicken baja burrito. Excellent food in a hurry without any of the guilt! read more

We end up visiting the local Ba-jaw twice a year. I'm always hopefully but, but always dissapointed in the food. At this store the service is very nice, friendly staff, and they are fast. It is clean, and nice salsa bar. But the food is just nothing great. I got the Ultimo Burrito with steak and shrimp. The wrapper tore, that drives me nutz and is a food throwing situation. The filling was not great. The flavor was weak, and the chips were stale. My wife liked it a bit better, but still not impressed. I would give the service and store a three, but the food is clearly a two. read more