Very happy with my experience at Honda Van Nuys. After buying cars from Galpin for almost 20 years…read moreI realized I loved them more than they loved me. Glad I switched! Jorge my salesman was over and above awesome. Easy to strike a deal and EXCELLENT after purchase service. Great company

DO NOT GO HERE. More than four years later they are still running the exact same vulture games…read more From a classic bait and switch where a car I called about magically disappeared upon arrival to an endless parade of shady tactics this place is a complete waste of time. Multiple cars had unlisted accident damage or engines clicking loudly under the hood which staff shamelessly tried to excuse as normal. The salesperson claimed every car on the lot was certified despite the 'As Is' stickers on some of them. To top it all off, a car listed at $23,000 somehow jumped to a $30,000 out the door price. When I pointed out that comparable Hondas go for much less, the abrasive and aggressive manager demanded I give him links and told me to take it or leave it. They add mandatory accessories that are non-negotiable to take off, even though it is a used car. Don't let these people win by making you pay whatever they want. You can't charge somebody for an alarm system that was already built into the car when it was sold two years ago - IT'S A USED CAR! Don't fall for the tired good cop and bad cop routine. Save yourself the headache. Find somewhere better.

I can't say enough great things about Chase, the Assistant GSM. I originally received a truck…read morethrough a broker deal that was presented to me as new, but it arrived with 1,509 miles and multiple dings, dents, and scratches. Needless to say, I was extremely disappointed with the condition of the vehicle. The moment Chase became involved, he stepped up without hesitation and made everything right. He exchanged the truck and got me into a newer truck with a higher MSRP, while making the entire transaction smooth, comfortable, and stress-free. He listened to my concerns, treated me with respect, and never made me feel like I was being difficult for expecting a truly new vehicle. Chase's professionalism, honesty, and commitment to customer satisfaction were exceptional. Instead of making excuses, he focused on finding a solution and went above and beyond to ensure I left completely satisfied. This is exactly how management should handle a difficult situation. I highly recommend Chase to anyone looking for someone who genuinely cares about his customers and stands behind the dealership.

I am writing to express my disappointment with the service I recently received…read more I brought my 2025 Jeep in for ongoing mechanical issues and was informed that it would take approximately 2-3 weeks to complete the repairs. While I understand that repairs can take time, I was also told that no rental vehicles were available, meaning I would be left without transportation for the duration of the repair. What makes this even more frustrating is that I pay $1,400 per month for a vehicle that is already experiencing significant problems. I was also informed that the delay is due to the dealership being short-staffed and behind on repairs. I spoke with the Service Manager, Hector Herrera, in hopes of finding a solution. I explained that I have a daughter with special needs and rely on my vehicle every day for appointments, school, and daily activities. Although he acknowledged my situation, his response was simply that all 14 rental vehicles were already in use and there was nothing they could do. I even suggested being placed on a waiting list so that I could bring my Jeep in once a rental became available. I was told that wasn't possible. Additionally, I was told that if I wanted to, I could contact other dealerships myself to see if they had a vehicle available. I found this extremely upsetting, as I believe it is the dealership's responsibility to assist customers and help provide solutions, especially in situations where customers are left without transportation due to service delays. Instead, I am expected to go without a vehicle for several weeks with no transportation, no alternatives, and no meaningful effort to assist. I understand that staffing shortages and high repair volumes can happen, but customer service should not suffer because of it. The lack of empathy, communication, and willingness to help was unacceptable. I left feeling that my concerns and circumstances simply did not matter. I expected far better service and support from a dealership representing the Jeep brand.

Went to Chevrolet on Van Nuys after receiving a letter with an offer that made no sense…read more I walked up to the front door and was met by Ernesto (sales guy). I showed him the letter and he suggested we walk inside to discuss it. Long story short, I told him what I was looking for. He gave me a few options. I test drove a 2026 Chevy Trax LT. Nice ride btw! I told him that I wasn't sold on the color and we went upstairs I fell hard for the blue one. Not a dark blue, but more like the blue in the sky when it's super clear and sunny. Gorgeous! He explained the different packages and it was pretty much a done deal. I wasn't expecting to drive out with a new car today. I didn't take the title to my trade-in with me. Ernesto offered to follow me home to pick it up. Let me tell you, this is how you provide service for a customer. This guy listened to me, gave me a few options and after the deal was sealed, followed me home to get the title. He even helped me transfer my things to the new car. What a salesman! Thank you, Ernesto! I just love my "Stitch!" (That's what I named my car) Keep doing what you do! Your manager, Maurice, was great too! Loving myself some Chevrolet of Van Nuys! You always come through for me!!

No Chicken Burrito…read more ,,,,,,,,,,,,,,,, Truck to Big, Ramp to Small No phone Calls No Mochi

I recently was in the market for a small to medium-sized SUV, having previously driven a Honda…read morePilot. I visited Toyota, Honda, and Kia to explore my options, but finding the right car within my budget was challenging given rising car prices. I ultimately ended up purchasing a Kia Sportage from Jacob at Van Nuys Kia. Both Jacob and his manager worked eagerly to match my options and stay within my tight budget. The new Sportage drives so smoothly, and I've been very impressed with it. If anyone is looking for a new car on a budget, I highly recommend checking out Van Nuys Kia.

We appreciated the low key, no pressure approach of the sales agent Esme Alvarez and the sales…read moremanager, Stuart Romero. They answered all our questions in a very straightforward and clear fashion And negotiated with us in good faith. It was one of the better experiences we've had with car dealerships. We recommend Kia Van Nuys without reservation

I had a great experience working with Rick at DriveWise. I had already done quite a bit of research…read moreon my own and gave him a short list of EVs I was considering. He found the cars in the trim levels I wanted, and once I decided on the one I wanted at a monthly payment and down payment that worked for me, he took care of everything. What I especially appreciated was how he handled my existing lease. He was able to get me out of it early, saving me my final payment, the lease turn-in fee, and some repairs I would have been responsible for at turn-in. He also found that I had positive equity in the car--something I honestly never would have thought to look for on my own. The whole process was easy, straightforward and took away all of the usual dealership back-and-forth. I'm very happy with my experience and would definitely work with Rick and DriveWise again.

Sheila Soriano has been my trusted car broker for many years, and I can't recommend her highly…read moreenough! My car-buying situations always seem to come with curveballs, but Sheila never flinches. She remains calm, finds solutions, and always goes above and beyond to help me. I've referred several people to her over the years, and they have been equally pleased with her exceptional service. Sheila is knowledgeable, dependable, patient, and truly committed to making the entire process as easy and stress-free as possible. If you need someone you can trust to help you find your next vehicle, Sheila is the person to call!

I would like to take a moment to express my sincere appreciation for RUMAN SYED for helping make my…read moredream of purchasing my car come true. From the beginning, RUMAN SYRD was very helpful, patient, and professional. They took the time to listen to what I wanted, answered all of my questions, and guided me through the entire process. As a first-time buyer, I really appreciated having someone who was willing to explain everything and make me feel comfortable and confident with my decision. What stood out the most was the excellent customer service and genuine effort to help me. I never felt pressured, and I felt that RUMAN SYED truly wanted me to have a great experience. I am extremely grateful for all the help and support throughout the process. Thank you, RUMAN SYED, AK, CHRISTIAN for helping turn my dream of owning this car into reality. I truly appreciate everything you did and would happily recommend you to my family and friends.

Raymond T is T for Terrific. After a quick phone call, he was ready for us. We knew what we were…read morelooking for, so we made it easy on him, but he is intelligent, gracious, and not your too-often hard sell type. The deal went smoothly and quickly, which is important to us. Thank you again Raymond! BTW, we love our new pre-owned Lexus RX350, our fourth in nearly two decades.

Working with Steve at RPM Motorcars was an absolute breeze. He was super professional, easy to talk…read moreto, and really knew his stuff. He made the whole process smooth and straightforward from start to finish. If you're looking for someone reliable who actually cares about your car ask for Steve!

Great staff, excellent service. Knowledgeable in all retrospect in exotic cars. First class team!…read more Seumas.

My wife, daughter, and I recently moved to Los Angeles and were looking for a reliable used car…read morethat would be a good fit for our family. We had a great experience at Loyal Signature Motors! Ata and Medi were both incredibly welcoming, friendly, and professional. They made the entire car-buying process smooth and stress-free, and thanks to their help, we were able to find a car that we're really happy with in no time. The price was also very fair. A huge thank-you to Ata and Medi for their outstanding service, professionalism, and genuine hospitality. We really appreciate all their help and would highly recommend Loyal Signature Motors to anyone looking for a quality used car. Definitely check them out!

My experience at Loyal Signature Motors was incredibly disappointing. I had an appointment to look…read moreat a 2017 Volvo XC90 T8 Plug-in Hybrid, but when I arrived, the salesperson wasn't prepared for my visit despite receiving a text confirming my appointment. From the beginning, his attitude was rude, dismissive, and condescending. When I mentioned that I had previously asked about the warranty coverage on the vehicle, instead of simply answering my question, he responded, "What kind? There's a lot." I explained that I was asking whether there was bumper-to-bumper coverage, but he acted as though my question was unreasonable. I'm currently shopping several Volvos, so I didn't immediately remember which one I had inquired about. Rather than helping me figure it out, he snapped, "Which one? I have a lot." It felt like every question I asked was met with irritation instead of customer service. The worst part came when we discussed the vehicle itself. He repeatedly told me, "Let me educate you," while providing information that was simply false. He insisted that the Volvo XC90 T8 was not a plug in- electric/gas vehicle and proceeded to explain how a regular gas hybrid works. When I asked why the vehicle has a charging port and what the electric-only driving range was, he claimed it was basically "just the way cars were built that year" and that it was "the style." That explanation is completely inaccurate. The XC90 T8 is a plug-in hybrid with a rechargeable high-voltage battery that can drive on electric power before the gasoline engine is needed. Ironically, during my test drive I found the Plug-in Hybrid driving modes myself, confirming the vehicle absolutely does have an electric driving function. I don't expect every salesperson to know every technical detail about every vehicle, but I do expect honesty, professionalism, and respect. If someone doesn't know the answer, they can simply say so or look it up. Instead, I was talked down to, given incorrect information, and treated as though I didn't know what I was talking about. Buying a car is a major purchase, and customers deserve to be treated with respect--not condescension. As a Black and Asian woman, I also left feeling that I was treated differently than I should have been. I can't say for certain what motivated his behavior, but the dismissive tone, condescending comments, and overall treatment made me feel singled out and raised concerns that race may have played a role in how I was treated. Regardless of the reason, no customer should leave feeling disrespected or unwelcome. Based on my experience, I cannot recommend this dealership.

I wish I could give 6 stars for this review. I recently worked with Giovani Rodrigues to replace…read morethe full brake kit on my GR Corolla and working with Giovani couldn't have gone better. Not only did he make my experience seamless and stress-free, he gave me great suggestions for additional options, as well as alerting me to how worn and dangerous my tires were, with the lack of tread. Giovani and his tech caught that very serious issue and I was able to replace all my tires at the same time. If you're ever in need of work by Toyota, in the LA valley, I could not possibly recommend Giovani at Key's Toyota Service department more. He is the best! His tech's name escapes me, but he was great too. The tech took the time to stop what he was doing and come out to talk with me about all the work. I immediately knew I was in great hands. They also completed the work so fast!! Additional, Tony Manikian, in Sales is great too. I ventured into sales to inquire about upcoming models, and the two friendly employees at the welcome desk, as well as Tony, were so incredibly nice and accommodating, even knowing I wasn't purchasing at the moment. What a great dealership.

Don't buy a used car from Keyes Toyota. The used cars here are LEMONS. Jonathan from the service…read moredepartment blamed the California roads, too funny, and the audacity to give us an estimate of almost $3k to repair the suspension, rods, break pads etc etc. when supposedly the suspension was repaired before selling the car. We bought a used car from Toyota thinking it would be good, we were wrong. Let me warn you people, do NOT buy a used car from KEYES TOYOTA.

5 Stars - A Rare and Honest Experience in the Used Car World…read more I want to share an incredible and rare experience we had with All In Auto Group in Van Nuys, and specifically with Michael Khlaif, the owner, who went above and beyond to take care of us in a way that you just don't see anymore in the used car world. From the moment we arrived, we were treated with professionalism, kindness, and care by Michael and his team -- Alberto and William -- who all worked together seamlessly. I had already researched the car I wanted -- a 2016 Jeep Patriot -- and we completed the purchase on March 28, 2025. Just five days later, during a late-night medical emergency with my husband, the Jeep suddenly broke down while I was trying to drive him to the ER at UCLA. We were shaken, overwhelmed, and uncertain what would happen next. What could have been a nightmare became a story of rare integrity and genuine customer care. First thing the next morning, Michael had the Jeep towed from our home, fully diagnosed, and repaired -- at no cost to us. Although the vehicle was sold "as-is," he stood behind the sale with honesty and follow-through. He kept us informed through every step and made sure it was road-ready again, and even had extra keys made for us at no charge, which was an unexpected but deeply appreciated gesture. This is the kind of business that restores your faith in people. They didn't have to do any of this -- yet they chose to do the right thing. If you're looking for a used car and want to work with a team that truly values their customers, I wholeheartedly recommend Michael, Alberto, William, and the entire staff at All In Auto Group - Van Nuys. Their integrity, empathy, and service are unmatched. Thank you, Michael. You didn't just sell us a car -- you showed us what standing by your word really means. - Mary Lou Sandler Owner, 3 cubed studios, LLC

Total scam of a used car dealership. Dishonest and can't be trusted on any condition of their cars…read more All they sell are lemons. Please be careful they take advantage of unaware elderly! Sold my dad a car that was is "perfect" condition- new tires, battery, etc. Battery died 3 days later, gas cap was literally glued on, tire pressure low. Buyer beware and avoid this scam of a junk dealersh