In October while in the process of buying a home in Chester we hired Baird to conduct a roof inspection based on an recommendation from our real estate agent. On October 27th we had our overall Home Inspection that was done by another company, during that inspection it was discovered that there was an active leak in the roof. Photos were taken and we were advised to have a licensed roofer inspect the leak. As we notified our agent of the overall Home Inspection report findings he proceed to advise that Baird Roofing had done their inspection of the home the day before on October 26th and had not advised the agent so Mike (owner) had no access to the attic to discover there was a leak. That evening we received our Baird Roofing Inspection Report and Estimate of Repairs. I personally called Baird to see how the inaccurate report was going to be resolved. Mike called be back a few days later apologizing that he did not notify our agent. He also stated that going in the attic to inspect the underside of the roof is not standard and part of the $125.00 inspection fee. He did schedule to return to the home to view the leak a week later. All the while pausing the process of the home purchase. On November 9th, Mike met us at the home to inspect the leak. He concluded that is most likely was due to missing screws. Unfortunately, he did not repair it on that day. We had to schedule another day for him to return. On December 1st , Mike came back to complete repairs on the estimate and to replace missing screws to fix the leak. We were finally able to proceed with closing paperwork for the sale which was just waiting for the repairs to be completed. On December 5th, my husband went on top of the roof to confirm repairs and hang Christmas lights. At that time we discovered that we were still missing screws, 13 and caulking. We photographed them and sent them to our agent. On December 7th, Mike returned to the home and replaced the missing screws and complete the caulking. We were able to get keys to the home the next day December 8th. On December 15th, 7 days after we moved in, I heard the smoke alarm going off in the master bedroom. Upon inspection I noticed water leaking from the detector. I immediately, called my husband and he came to the home, climbed in the attic to photograph and install a temporary fix by putting up plastic to divert the water out through the vents. It would be another 7 days before Baird Roofing would return to inspect and try to fix. On December 22nd, two workers from Baird arrived. My husband requests the roof panels to be removed to inspect the under lament. The two workers declined and concluded that some of the rubber washers under the screws were bad and needed to be replaced and that water could run down the hole like a funnel. The washers were replaced and we hoped that would be the final fix. Allowing time for the wood to dry under cold conditions we wouldn't go back up to inspect until 2 weeks. On January 7th my husband went back in to the attic. He noticed one side of the roof dry but the other side was still leaking, not as bad as before but enough to have the water seeping into the wood. My husband photographed the leak and took video and sent the images to our agent and the sellers agent. We were contacted by Mike on January 8th with notice he would return next Thursday or Friday to inspect. On Tuesday January 10th, we were notified by email from our agent that Mike had contacted him and advised that he might not be able to repair and that our roof was old and may need replacing. Keep in mind that we have a metal roof which life span is 40-60 years. In the Inspection report that Baird gave he identified our roof as 17 years old and no mention of possible need for replacement. We have been struggling to get a resolution to the leak since October 28th, two months. At no time has Baird Roofing removed one panel of the roof to inspect the underside. We are at our last straw with this company and are only in the position to use them due to the original contract to complete the repairs by the seller. I strongly suggest that you find an alternate roofing company for your needs. I will update this review in a few days to advise the outcome of our next visit by Mike (owner) of Baird Roofing. read more